The right support for your community in California

Your residents deserve more than just management, they deserve hospitality. Our on-site associates are trained to be that listening ear, that friendly face, and that helping hand. Whether it’s a front-desk associate in a high-rise or a lifestyle director in a master-planned community, our team is there to create a welcoming environment and elevate the resident experience.

Depending on the size and complexity of your community, the makeup of your on-site staff will differ. What won’t change is the way our associates will make you feel – understood, valued, and cared for.

Common on-site roles include:

• On-site general manager
• Assistant manager
• Front-desk associate
• Lifestyle director
• Events coordinator

“I love being the first point of contact for residents. It’s about making every interaction positive and memorable.”
– Sascha White, Front desk associate

 

When you partner with FirstService for your property management, the success of your community isn’t left in the hands of one individual. Your community manager is backed by a team of specialists who handle everything from accounting to regional oversight. While the people that support your manager off-site may not be seen, the support they provide can certainly be felt. This ensures your community runs efficiently and your manager can focus on strategic priorities.

From regional directors to administrative and accounting teams, there are several industry experts and professionals working to ensure the smooth day-to-day operations of your community.

Community support roles include:

• Regional director
• Vice president
• Controller
• Client accounting manager
• Billing coordinator
• Accounting analyst

"Our goal is to make sure every financial detail is accurate so communities can thrive without worry.”
--Bruce Smith, Billing Coordinator

Technology makes life easier, but human connection makes it better. At FirstService, we combine innovative tools with personalized support so residents always feel heard.
When we manage your community, you have multiple ways to get answers to important questions about day-to-day living. Whether you prefer quick digital solutions or speaking with a knowledgeable associate, we’ve got you covered.
Ways we keep you connected:

• FirstService Residential Connect^TM: A secure online portal for easy access to documents, updates, and account details anytime.
• HODA (Homeowner Digital Assistant): Available 24/7 via text for instant answers to FAQs, bylaws, and account info.
• RSS (Resident Support Services): Local experts who provide empathetic, personalized guidance for complex issues.
• 24/7 Customer Care Center: Always available to assist residents with urgent needs or questions, providing real-time support whenever it’s needed.

“I help to ensure clear and empathetic communication by taking the time to listen to the resident and fully understanding the request or the issue that's being presented. I'll repeat questions back to the resident to ensure that I really understand what's going on and that way they know that I'm actively listening to them.” - Hunter Armstrong, RSS Team Lead

Learn how RSS makes a difference from Tikia Mosley, RSS team lead. Watch the video.