All-inclusive Property Management Services in the Bay Area
Homeowner associations from Oakland to San Ramon, San Mateo and San Jose look to FirstService Residential for property management services that address challenges and achieve long-term objectives. It is our privilege to partner with master-planned communities, single-family home communities, condominium neighborhoods and mid- and high-rise buildings – all while streamlining costs and increasing efficiencies through a robust scope of services.
Communities look to us for these HOA property management services and more:
- Maintaining the aesthetic standards of your community, including landscape, common areas, CC&R compliance and architectural control systems
- 24/7 Customer Care Center
- Industry leading property management software, FSRConnect™
- Fair enforcement of community standards
- Implementation of Board policy
- Communication with residents
- Coordination of staff, sub-contractors and vendors
- Assistance with vendor RFPs and job specifications
- Regular property inspections
- Timely correspondence
- Budget preparation
- Financial reporting
- Community newsletters and resident surveys
- Written management reports
- Value-added services that lower operating costs while enhancing residents’ lifestyles
Talk to us.
Address: 2000 Crow Canyon Place, Suite 255
San Ramon, CA 94583
Get to know our leadership.
KATHRYN HENDRICKSEN, CMCA®, CCAM®, CAMEx
Executive Vice President, Northern California
As FirstService Residential’s Northern California Executive Vice President Kathryn Henricksen, CCAM, has operational oversight of the Sacramento, San Francisco and Bay Area regional offices and is responsible for spearheading continued growth throughout Northern California. She also supervises account executive staff and association on-site teams.
Henricksen brings over 20 years of community management experience with portfolio communities and on-site management. She is on the board and faculty of the California Association of Community Managers (CACM) and holds the professional designations of Certified Community Association Manager (CCAM®). In 2004, Henricksen was the recipient of the CACM President’s Vision Award. She is also a member of the Community Associations Institute and Community Manager’s International Association.
THERESA OSTRANDER, CMCA®
Regional Director, Bay Area
Theresa has more than 18 years’ experience in community association management, municipal government including special district operations, and large scale community management. She has expertise in budgeting, management analysis, as well as all phases of community maintenance and operations, legislation and long range planning. With FirstService Residential, she is responsible for Bay Area business development, client retention and developer relations. She also plays an integral role in the recruiting and training of staff for the region. She is experienced in creating staff development programs, team building and establishing partnerships with vendors.
In previous positions, she has been responsible for creating new initiatives, developing full-cycle district budgets, and acted as liaison with municipal departments, city councils, school districts and developers. She maintains professional certification from the Community Association Institute (CAI).