(L to R)  FirstService Residential Emerging Leaders Associates and Executive Leadership: Sarah Aihara, Katie Ward, Shauna Gatlin, Tony Joseph, Lupe Mujica, Michael Puzycki, Jennifer Carlton, Lori Storm, Glennon Gray, Jennifer Eldair, Kim Thoresen, Amy Mathieson, Bob Cardoza, Tony Woltman, Andrew Comeau, Diana Schindler, Christina Rodrigues, Scott Mehlberger, Alma Galindo, Brian Renaud, Holly Maddalena, and Matt Chase.

FirstService Residential, North America’s leading property management company, completed the fourth installment of its prestigious Emerging Leaders Program (ELP) in California. Aligned with the company’s core value to “Aim High,” the Emerging Leaders Program provides a curriculum for select associates who demonstrate strong leadership potential. This program is designed to foster professional development by increasing participants’ effectiveness as leaders in their current roles, strengthening their ability to contribute to organizational priorities, and preparing them for tomorrow’s leadership. The Class of 2016 included 14 associates from areas of the organization including community association management, accounting, finance, human resources and technology.
Following a stringent nomination and selection process focused on identifying high performers with leadership traits, selected associates were grouped into cross-functional teams and given a seven-month project. Teams were asked to provide creative and effective solutions to address topics including optimizing customer service to exceed customers’ evolving needs and expectations, attracting and retaining millennial associates and clients, and increasing revenue and cost efficiencies while enhancing service levels. Teams presented their solutions and findings to the company’s executive team.
“Our ELP program provides a forum for participants to sharpen their skills and truly challenge themselves,” said Amy Mathieson, FirstService Residential West Regional Vice President Human Resources.  “We know our most valuable corporate resource is our people and we are always looking for ways we can support their professional development. Providing an environment for associates to flourish and contribute on a strategic level enables us to attract and retain top talent.”
Graduates of the 2016 Emerging Leaders Program include:
Alma Galindo Senior Community Manager
Andrew Comeau Manager, On-Site Property
Andy Larkin General Manager, Highrise
Brian Renaud Director of Operations
Christina Rodrigues District Manager
Diana Schindler Mgr. Bus. Dev, Association Consulting Services
Holly Maddalena District Manager
Jennifer Carlton Escrow & Collection Supervisor
Jennifer Eldair Manager, Property Operations
Kim Thoresen Senior Accountant, Corporate
Lori Storm Community Manager
Matt Chase Manager, On-Site Property
Sarah Aihara Manager, Insurance
Shauna Gatlin District Manager
FirstService Residential West Region President Bob Cardoza attributes programs such as this to the company’s continued success and year-over-year growth. “Our vision as an organization is to not only be the industry’s leading community association management company, but also to offer clients innovative solutions whether they take the form of financial acumen, human capital management or sophisticated analysis of trends and needs,” said Cardoza. “The solutions provided from the ELP are actionable and display a maturity that points to short term and long-term success.”
About FirstService Residential
FirstService Residential is North America's largest manager of residential communities and the preferred partner of HOAs, community associations and strata corporations in the U.S. and Canada. FirstService Residential's managed communities include low-, mid- and high-rise condominiums and cooperatives, single-family homes, master-planned, lifestyle and active adult communities, and rental and commercial properties.
With an unmatched combination of deep industry experience, local market expertise and personalized attention, FirstService Residential delivers proven solutions and exceptional service that add value, enhance lifestyles and make a difference, every day, for every resident and community it manages.  FirstService Residential is a subsidiary of FirstService Corporation, a North American leader in the property services sector. For more information, visit www.fsresidential.com.
Apr 12, 2016