Tuesday February 10, 2026
Southern California’s luxury high-rise communities, from downtown Los Angeles to Newport Beach, are evolving fast. Homeowners want more than a place to live; they want a connected, secure, and future-ready lifestyle. We sat down with Daniel Carvo, vice president of high-rise at FirstService Residential, to discuss the biggest trends, challenges, and opportunities shaping the future of urban 
living.Daniel, tell us a little about your background and what drew you to this industry.
“I’ve been in property management for 10 years and with FirstService Residential for two. Growing up in Southern California, I’ve always appreciated its diversity. That cultural richness inspires our team’s inclusive approach. What drew me to this work is the chance to create communities where people feel secure, connected, and proud to live.”
- Daniel Carvo, vice president at FirstService Residential
What makes managing a high-rise community different from other types of communities?
“Managing a standard HOA is one thing. Managing a 300-unit oceanfront high-rise with elevators, fire systems, concierge desks, smart security, EV chargers, and rooftop pools? That’s a completely different challenge. In high-rise communities, the stakes are higher. You’re dealing with complex building systems, strict compliance requirements, and residents who expect a hospitality-level experience. It’s not just property management, it’s lifestyle management.”
What is the biggest trend you’re seeing in high-rise HOAs right now?
“Technology integration is the number one trend. Residents expect 24/7 access to services like maintenance requests, amenity reservations, and community updates. Tools like FirstService Residential Connect™ give residents an easy way to manage requests and book amenities online, while AI assistants such as HODA® provide instant answers and guidance for boards and residents. For boards, technology means less administrative overhead, faster response times, stronger financial oversight, and transparency that builds trust. In today’s market, technology isn’t optional—it’s often a deciding factor for buyers and renters alike.”
What questions should boards be asking their management company?
“Boards should start with the essentials. First, confirm your management partner truly understands high-rise operations—things like complex building systems, elevators, and fire/life safety compliance aren’t optional. Second, dig into financial oversight. Boards need confidence that budgets, reserves, and reporting are rock solid. And third, ask about technology. The right tools don’t just make life easier for residents; they help boards work smarter and give community managers the support they need to stay organized and avoid burnout. When technology streamlines communication and maintenance tracking, everyone benefits.”
What are the most common concerns you hear from new communities?
“Every building has its own story, but we see a few recurring themes. Financial records are often incomplete or inconsistent, which makes it hard for boards to plan confidently. Staffing gaps and slow vendor response times are another big frustration—especially when emergencies happen. And then there’s amenities. Residents expect spaces like gyms, pools, and lounges to be well-managed, and when they’re not, satisfaction drops fast. These issues can feel overwhelming, but they’re fixable. With better processes and technology, we help boards turn things around quickly and create a smoother experience for everyone.”
How do HOA fees and expectations compare in Southern California’s high-rise market?
“In downtown Los Angeles, average HOA fees for standard condos range from $340 to $388 per month, but in luxury high-rises with full-service amenities, they often exceed $1,000. Residents expect concierge services, advanced security, EV charging stations, and smart building systems tied into resident apps. Boards need to balance affordability with service excellence, and that’s where our scale and resources make a difference.”
Sustainability is a big topic in California. How does that play into high-rise management?
“Sustainability is non-negotiable now. Boards are implementing EV charging stations, solar power plans, water-efficient landscaping, and smart HVAC systems. These initiatives align with California’s environmental values and help lower long-term operating costs. It’s a win-win for boards and residents.”
What feedback do you hear from residents that inspires you?
“I’m most inspired when residents share how clean and well-managed their building feels, how communication is clear and timely, and how much they value the friendliness and warmth of our team. Knowing that our associates create a welcoming, organized environment where daily living feels stress-free reinforces why we do what we do. It’s all about building communities where people feel cared for and connected.”
Looking ahead, what does the future of high-rise living look like?
“As demand for urban living grows—especially among working professionals, downsizers, and retirees—the need for tech-savvy, sustainable communities will only increase. Boards that invest in smart platforms, effective communication, and long-term planning will see stronger property values, fewer conflicts, and happier residents. High-rise HOA excellence isn’t just about maintaining walls and elevators. It’s about creating communities where people are proud to live.”
The bottom line
Southern California’s high-rise market is setting the standard for modern HOA living. Technology, sustainability, and hospitality-level service aren’t just trends, they’re expectations. With the right management partner, boards can deliver exceptional experiences while protecting property values and planning for the future.
Ready to elevate your high-rise community? Contact FirstService Residential today to learn how our expertise, technology, and resources can help your board create a connected, future-ready community that residents love.