Board members and residents alike are held to a code of conduct that should be outlined in your governing documents. These policies are designed to ensure a respectful and courteous environment. Your board’s code of conduct should include time limitations on speakers and identify who can attend and speak at meetings, among other policies. If you don’t have a code of conduct, your community management company should be able to help you both develop and enforce one.
As a rule of thumb, listen more than you speak. Often, board members and residents just want to be heard and valued. Even if you don’t fully agree with what an individual has to say, you should actively listen to their concerns and opinions. Show them you have their attention by responding with a summary of what they said. By hearing different opinions, you gain respect with residents. Their feedback may even spur an idea for a community improvement or opportunity.
A healthy board meeting goes a long way in establishing your association’s reputation among residents and in the community at large. Partner with your California association management company on the best practices above to help you avoid common roadblocks and hold more successful and productive board meetings.