Wednesday June 11, 2025
What does a Virginia community association manager do?
A Virginia community association manager oversees the day-to-day operations of condominiums, homeowners associations (HOAs), and other residential communities. Their role is to help board members manage vendors, budget expenses, plan capital improvements, and communicate effectively with homeowners.Key responsibilities of a Virginia community association manager include:
- Administrative support: Scheduling board meetings, preparing agendas and minutes, and maintaining records.
- Vendor coordination: Managing contracts, supervising vendor performance, and handling routine maintenance.
- Financial management: Assisting with budgeting, reviewing financial statements, and supporting dues collection.
- Resident communication: Addressing questions and concerns, sending updates, and acting as a liaison between residents and the board. At FirstService Residential, our 24/7 Customer Care team offers consistent, round-the-clock support to help residents get answers when they need them.
- Governance support: Helping enforce community rules, supporting architectural review processes, and advising board members on compliance matters.
- Technology: Leveraging tools that streamline communication and operations. Our FirstService Residential Connect™ platform gives residents and board members access to important documents, payments, updates, and service requests, all in one place.
How to become a certified Virginia community association manager
To become a principal or supervisory Virginia community association manager, you must meet education, experience, and certification requirements established by the Virginia Common Interest Community Board (CICB). This process is designed to confirm that managers understand legal, financial, and operational aspects of community management.Meet the basic eligibility requirements
To qualify for the Virginia community association manager credential, you must be at least 18 years old and have a high school diploma or equivalent. The CICB also requires that applicants be in good standing, with no disqualifying background that would prevent certification.Complete a board-approved training program
Next, you'll need to complete a CICB-approved education course, either an introductory or comprehensive program. Both can fulfill the certification requirement, so the choice comes down to what fits your background and goals. The introductory course starts at 16 contact hours and covers the essentials, while the comprehensive version is at least 80 contact hours and offers more in-depth training for those who want a broader foundation or plan to grow in the role. Both courses cover key areas like association governance, budgeting, state law, risk management, and ethical decision-making.If you already hold an active, nationally recognized credential such as the CMCA® (Certified Manager of Community Associations) or PCAM® (Professional Community Association Manager), you may not be required to complete an education course. Check with the CICB to confirm whether your designations qualify.
Pass the Virginia certification exam
After completing your education course, you’ll need to pass a certifying exam approved by the CICB (unless you already have a qualifying national designation). This test evaluates your understanding of Virginia community association law, fiduciary responsibilities, and best practices. Exam fees are set by individual testing providers and currently range from roughly $60 to $100.Submit your application to the CICB
Finally, submit your application through the Virginia Department of Professional and Occupational Regulation (DPOR). Your application must include proof of education, your exam results, background disclosures, and the $75 certification fee.If you’re applying based on a national designation, you’ll need to provide documentation showing that your credential is current and meets Virginia’s experience requirements. The CICB reviews each application to confirm that everything align with state standards.
Maintain and renew your certification
Your Virginia community association manager certification is valid for two years. To keep it active, you’ll need to complete four hours of continuing education every renewal cycle. This includes two hours of Fair Housing training and two hours of Virginia common interest community law or regulation training.You’ll also need to pay a $75 renewal fee. Renewal deadlines and requirements are available on the CICB website, and it’s a good idea to track your continuing education credits along the way.
Frequently asked questions about community association managers in Virginia
Do you need to be certified to be a community association manager in Virginia?
In Virginia, anyone serving as a principal or supervisory community association manager must hold a certificate issued by the CICB. Even when working for a licensed Virginia community association management company, employees who provide management services are typically required to get certified within two years of being hired. Always consult with qualified legal counsel for specific advice on certifications and licensure.How much does it cost to become a certified community association manager?
The total cost to become a Virginia community association manager varies, but most applicants spend between $300 and $600. This includes:- Board-approved course: $150–$400
- Certification exam: $60–$100
- CICB certificate application fee: $75
- Optional certifications (e.g., CMCA): $250+
Community association manager vs property manager
A Virginia community association manager works with common interest communities such as HOAs and condos, focusing on governance, board support, rule enforcement, and financial oversight. In contrast, a property manager usually deals with individual rental units or commercial buildings, handling leases, tenant issues, and occupancy rates.While both roles involve maintenance and budgeting, community association managers report to a board of directors and operate under governing documents. Property managers often report to property owners and handle daily rental operations. Some professionals may be qualified to perform both roles, but each one requires a distinct skill set and licensing/certification path.
How FirstService Residential can help
From Richmond to Fairfax and beyond, FirstService Residential supports Virginia community association managers with the resources they need to succeed. Whether you're just starting out or advancing your career, you'll find opportunities to grow and make a difference with us. Explore career opportunities on our Careers page.If you're a board member looking for a trusted partner, contact FirstService Residential today to learn how our local expertise and service-first approach can simplify life in your community.