Michael A. MendilloPresident, East
Trent Harrison, CMCA®, AMS®, PCAM®President, MidAtlantic
Bob TeelingSenior Vice President
Jesse DiGiovanniVice President, Human Resources
Mark Bailey, MBA, CMCA®, AMS®, PCAM®Vice President
Susan Manch, CMCA®, AMS®, PCAM®Vice President
Airielle Hansford, CMCA®, AMS®, PCAM®Vice President, DC Metro
Scott LangSenior Vice President of Finance
Scott BresnickVice-President Strategy & Operations
Colette MontanaroVice President of Talent and Relationship Management
Ilene JablonskiVice President, Marketing & Communications
Alan R. Trachtenberg, Esq.In-House Counsel and Regional Director of Risk Management
Judy JulisonSenior Vice President, Lifestyle Programming
Raymond TateVice President, Business Development
Robert KirbyRegional Building Engineer, MidAtlantic
Michael A. Mendillo
In 1997, Michael’s organization, The Wentworth Group partnered with FirstService Residential, becoming FirstService Residential’s East Region serving community associations across New Jersey, New York, Pennsylvania, Delaware, Maryland, West Virginia, Washington D.C., Virginia, North Carolina, South Carolina, Massachusetts, Rhode Island and Tennessee. Prior to the Wentworth Group and FirstService Residential, Michael founded and served as CEO of Mandell Investment Inc., a real estate investment management firm, working with national and regional residential real estate developers.
Michael is responsible for creating two region-specific, associate-centric events aimed at education, development and motivation – L.E.A.D.S. in its 12th year and the company’s Annual Meeting in its 22nd year. L.E.A.D.S. attracts industry partners, clients and sponsors, giving them a unique opportunity to introduce their brand to all of the region’s associates, and features compelling motivational speakers, year-after-year. Both have evolved into two-day events that feature educational programming, a review of previous year accomplishments and goals and objectives for the current year, as well as allowing for associate interaction, networking and engagement.
Through a charismatic personality, a genuine connection with and passion for people, Michael has become a prolific public speaker on such topics as community association management, entrepreneurialism, leadership, vision, corporate culture and the relationship between service and business. He has appeared as a keynote speaker and panel member on such topics as customer service, leadership, human resources management, achieving and sustaining business success and growing your company in today’s climate. Michael’s speaking engagements have included Columbia University, New York University Stern School of Business, William Paterson University, The International Builders Show, Community Associations Institute (CAI) and the Institute of Real Estate Management (IREM).
Michael graduated from William Paterson University with a Bachelor of Science in Business and currently sits on the University’s Advisory Board for the College of Business. Michael has taught on community association management at Monmouth University, highlighting industry principles community association management as a career path. Additionally, he sits on the board of Rutgers Customer Experience Program through Rutgers University Center for Innovation Education.
Trent Harrison, CMCA®, AMS®, PCAM®
Prior to joining FirstService Residential, Harrison served as President for Trenton Property Services, Inc. of Bel Air, Maryland. This regional management company provided third-party management services to homeowners associations, condominium associations, shopping centers, office buildings and industrial properties. He directly oversaw all company operations serving three states, one million square feet of commercial space, 15,000 residential units and over 100 properties. He more than doubled the portfolio of business through organic growth and developer relationships.
Harrison is a graduate of Millersville University where he earned his Bachelor’s Degree with honors in Business Administration with a Concentration in Management. He is an active member in the Community Associations Institute (CAI) and the Institute of Real Estate Management (IREM). He holds the Accredited Management Specialist (AMS®), Certified Manager of Community Association (CMCA®) and Professional Community Association Manager (PCAM®) designations through CAI. Harrison is a Certified Property Manager (CPM®) Candidate through IREM.
Teeling joined FirstService Residential in 2009 as an Executive Director. In his tenure as Senior Vice President, his team has realized a 60% increase in customer satisfaction as measured by customer surveys and has achieved a 10% increase in customer retention.
Prior to joining FirstService Residential, Teeling was involved in national organizations for over 30 years with positions in management, marketing, business development and strategic planning, including General Sales Manager for Pulte Homes, one of the nation’s premier builders. Previously, he spent over 20 years in the telecom industry, most notably as the Director of Market Strategy for Telcordia Technologies.
Teeling received his Bachelor of Science degree in Education from Southern Connecticut State College.
Jesse DiGiovanni, vice president of human resources, is responsible for the oversight and direction of all human resources activities, including planning and development of initiatives to align with company policies, culture and best practices. She will also serve as a strategic business partner, working closely with market and operational leaders to help meet and exceed organizational goals.
DiGiovanni has vast experience working with leadership teams to advise on talent management, associate engagement, HR metrics analysis, workforce and succession planning, performance management and learning and development functions. Most recently she served as the HR Leader – East Coast for The RealReal. Jesse has an MBA in human resource management from Fairleigh Dickinson University and a Bachelor of Science in human resources management and industrial psychology from Ramapo College of New Jersey.
Mark Bailey, MBA, CMCA®, AMS®, PCAM®
Mark Bailey provides leadership and operational oversight for our management teams and communities in Maryland and Northern Virginia. Prior to joining FirstService Residential, Mark served as Director of Community Associations for Woodlawn Development Group. Mark’s eight years of progressive industry leadership expertise, along with his customer service focus and experience and success in leadership roles in community association development and management, provide value to both our management teams and our clients.
Mark is a graduate of The College of William and Mary where he earned his Bachelor’s degree in Economics and a Master of Business Administration. Mark is licensed by the Common Interest Community Board in Virginia as a Supervisory Employee. He is a member of the Community Associations Institute (CAI®) and has earned the PCAM®, CMCA® and AMS® professional designations issued by CAI®.
Susan Manch, CMCA®, AMS®, PCAM®
Prior to joining FirstService Residential, Manch was the founder and owner of Battlefield Management until it merged with Armstrong Management in 2007. She has been involved in the community association management industry since 1993 and has substantial experience working developing communities, active adult, single, multi-family and condominium communities.
Manch is a graduate of Mary Washington College where she earned her BA in Psychology in 1978. She holds the CMCA®, AMS® and PCAM® designations from Community Association Institute (CAI). She has been a member of CAI and the Washington Metro Chapter of CAI since 1997. She is a member of the Quorum Editorial Committee for the Washington Metro Chapter of CAI and the Greater Fredericksburg Area Chamber of Commerce.
Manch has lived in the Fredericksburg area since 1969. She and her husband spend their time traveling and keeping up with their three grown daughters, two grandsons, two dogs and a cat. Working in this industry has been and remains a passion and source of great accomplishment for Manch.
Airielle Hansford, CMCA®, AMS®, PCAM®
Airielle provides leadership and operational oversight as the high-rise division leader for client communities in the DC Metro area. She is also a member of the executive leadership team for FirstService Residential in the DC area. Airielle brings to the company 14 years of progressive property management experience for various community types including condominiums, cooperatives, HOAs and large-scale communities. She started her career in the hospitality business. Airielle’s experience in association management allows her to offer a high degree of physical and governance structure knowledge, customer service expertise, and leadership skills.
Airielle Hansford has been an active volunteer with the Washington Metropolitan Chapter of Community Associations Institute (WMCCAI) since 2007, earning the Chapter’s Rising Star Award in 2011. She was elected to the Chapter Board of Directors in 2015 and currently serves as President of the chapter. Hansford also served as the Member Services Council Chair from 2014 through 2015, chaired the Annual Awards Dinner Committee from 2011 through 2013, sat on the Social Media Task Force, has written articles for the chapter’s publication, Quorum, and proctored the M100 test.
Hansford has earned the CMCA® and AMS® designations as well as the PCAM®, the industry’s highest designation, through Community Associations Institute (CAI.)
Prior to joining FirstService Residential, Lang was a Managing Director at the Royal Bank of Scotland (RBS) where he advised large financial institutions on derivative and market matters. Prior to RBS, Lang had a successful career at Goldman Sachs, J.P. Morgan, and Pricewaterhouse Coopers. In total, Lang brings over 25 years of financial, business management, and customer service expertise to FirstService Residential.
Lang has a Bachelor of Science Degree in Accounting/Finance/Economics from the State University of New York at Oswego, an MBA in Finance/Management of Organizations from Columbia University in New York City and is a Certified Public Accountant.
Lang is actively involved in his local community, serving as Treasurer of the Cub Scouts and of the town library.
Scott Bresnick drives and supports a wide range of strategic and operational initiatives. He is also responsible for transferring best practices across the operations and business units to impact positive change throughout the organization.
Bresnick brings over 15 years of strategic management and process development experience. He has hands-on experience with businesses ranging from start-up to enterprise with extensive knowledge of corporate operations and business management including business planning, strategic management, and project planning.
Bresnick received his Bachelors Degree in Business Management and his Masters in Business Administration, both from Monmouth University in West Long Branch, New Jersey.
Montanaro is often asked to visit client sites to work with and advise our residential boards during the selection process of their sited managers. She also provides our clients with extensive associate evaluations ensuring their communities are properly staffed and managed accordingly.
Montanaro has over 18 years of experience in staffing services. Prior to joining FirstService in 2008 she was the President and Founder of an Executive Search Firm specializing in service related industries where she placed and coached Executive level management nationally. She worked closely with “C” level management to identify their associate needs and improve their selection processes.
She is an active member of Community Associations Institute (CAI) New Jersey including serving on the Beach Party Committee. She attended Monmouth University in West Long Branch, New Jersey where she majored in Communications with a concentration in Radio and Television.
Ilene Jablonski, vice president of marketing and communications, is responsible for the marketing strategy and execution, internal and external communications and development of new business development initiatives for the East Region of FirstService Residential.
With many years of marketing leadership experience, llene has developed and implemented marketing, branding and communications programs for the real estate industry. Prior to joining FirstService Residential in 2018, Ilene spent over 17 years with Mack-Cali Realty Corporation and Roseland Residential Trust. With over 20 years of related experience, Ilene has a proven track record of building successful marketing teams, developing award-winning campaigns and increasing brand recognition.
Ilene remains active on the Hudson County landscape, serving on the board of the Hudson County Chamber of Commerce and the Jersey City Economic Development Association and member of the New Jersey City University School of Business Advisory Council. In addition, she is a member of Community Associations Institute of New Jersey (CAI-NJ) and IREM NJ.
Ilene graduated, with honors, from Kean University with a Bachelor’s degree in Management Science and Marketing.
Alan R. Trachtenberg, Esq.
Trachtenberg has over 20 years experience in the professional community association management having previously provided direct community management services, as well as providing oversight and guidance to community managers and board members. He also has served as Director of Human Resources for FirstService Residential, coordinating and overseeing personnel management and administration.
Trachtenberg graduated from Rutgers College with a B.A. in Economics and received his J.D. from New England School of Law. He is a member of the New Jersey and Massachusetts Bars and is an active member of Community Associations Institute.
Prior to joining the FirstService Residential team, Julison worked as the National Director of Lifestyle Operations for PulteGroup, working exclusively with the company’s Del Webb brand. Over her 14 year tenure with this homebuilder, she was responsible for supporting more than 50 Del Webb community teams in 21 markets across the country with planning, development and delivery of active adult lifestyle amenities, programs and Association management and governance operations. Ensuring quality, continuity and alignment with the ever changing consumer needs and interests were a primary emphasis.
Earlier in her career, Julison worked as the Vice President/Executive Director of the Homeowner's Association at Del Webb’s Sun City Huntley, a 5,750 home large-scale active-adult lifestyle community in the state of Illinois. Concurrently, she also supported smaller-scale Del Webb residential properties in the area with lifestyle programming and Association operations. Prior to employment at Sun City, she worked as the Superintendent of Recreation and in other management capacities in the leisure service/parks & recreation industry for over 15 years.
She completed undergraduate studies in Education at Northern Illinois University and holds a Master of Science in Management & Leadership from National Louis University. She is also certified as a National Parks & Recreation Industry professional and holds the CMCA and AMS professional designations through the Community Association Institute.
Raymond Tate came to FirstService Residential with over 15 years of progressive business development experience. Most recently, he served as Executive Vice President of Business Development for Planned Companies. He earned a Bachelor of Science degree in Business Management from Hampton University.
Kirby brings nearly 30 years of experience in contractor management, and facilities management and engineering, including a strong background in mechanical systems. Prior to joining FirstService Residential, he was responsible for mechanical and facilities management at McCormick and Co. and the Baltimore Sun.
Kirby holds several licenses including a Maryland Stationary Engineers Grade 2 License, OSHA 10 and 30 hour certified, and a universal refrigerant transition and recovery certification.