Virginia property management testimonials

  • We have had very good success in working with FirstService Residential. Our property manager from them is on top of it. We have just had good outcomes all the way around as a management company. 
    — C.S.
    Board secretary, Fairfax, VA
  • FirstService Residential property management team that works for our HOA are quality professionals working in partnership with our HOA Board of Directors to ensure financial health & stability for HOA community.  FSR team is like a family within the community.

    FirstService Residential is well deserving of the 10 rating due to the fact the management team is committed to providing the best portfolio management for our HOA community.  They are customer focused, team oriented and can be trusted. 
     
    — E.P.
    Board president, Fredericksburg, VA
  • Our community manager, N.A. is very knowledgeable and experienced.  He communicates well with the Board and residents. He is proactive when dealing with resident's issues and keeps the Board aware of problems and potential problems. 
    — J.G.
    Board treasurer, Fairfax, VA
  • Quick responses to issues at the property. 

    Long lasting, great working relationship. 

    FirstService understands our community needs.
    — C.M.
    Board president, Fredericksburg, VA
  • Our Community Manager K.B. goes above and beyond every single day. She has demonstrated exceptional dedication, professionalism, and care in managing our community, significantly contributing to our neighborhood's positive atmosphere and overall operations. 
    — K.M.
    Board president, Fairfax, VA
  • FirstService is extremely professional and their managers have provided expectational guidance to our HOA Board. They have been easy to work with and I would recommend them to any HOA looking for a new management company. The seem to really care about the communities they manage and are not just there "checking boxes". 
    — P.S.
    Board member, Fairfax, VA
  • I get to see them up close because I am the vice president of HOA. I get to work with them on budget, reserve funds, neighborhood issues. I am glad how they handle issues on behalf of my neighborhood and the whole board. 
    — W.H.
    Board vice president, Fredericksburg, VA
  • Good support, lots of webinar opportunities, friendly and effective management at our building.  
    — M.K.
    Board member, Reston, VA
  • Thanks for all your updates and help through all these storms. You are the best property manager that this community has had since we moved in. You really care about the residents of this community and this is a breath of fresh air for us. We are here seven years and have been through three property managers before you and none were as caring as you. Thanks for your hard work.
    — B.L. & G.P.
  • Thanks for being so proactive under the circumstances.
    — B.H.
  • You are so terrific keeping us up-to-date…and with a smile. Thanks for all you do. Stay warm.
    — C.D.
  • Thanks for answering my distress call so promptly. You were there and gone before I knew it…taking in my recycling can and removing the hanging fascia. The only evidence was the foot prints!! Thank you.
    — Resident
  • Thanks for all your updates! You're a fantastic manager of our complex! The communication and responsiveness you provide is exceptional. Keep up the good work! Much appreciation to you from my family & me.
    — D.Y.
  • Gerry, Thank you for checking on me last Friday when I began to feel dizzy-faint in the Fitness Room. You and my two neighbors called the Rescue Squad. Turns out that I suffered two small strokes and stayed in the hospital from Friday noon to Sunday noon. Thank you for your quick response and genuine care for my condition. I plan to stop in and thank you in person, but I didn't want to give you the impression that I wasn't appreciative. Thank you from the bottom of my heart. This could have turned out much worse. I want you and the rest of the Community to know that you are a real person that truly does care about our "Lifestyle"; specifically, our health. Thank you.
    — D.E.
  • I just wanted to say thank you, to you and your staff for doing such a good job handling these snow and ice storms recently. I know from my years on council that at time like this, you get more disgruntled complaints then "way to go guys!” So with that said, may I say on the behalf of the community, "Thank you for jobs well done and keep up the good work.”
    — D.F.
  • We wanted to let you know that we appreciate (and read!) all the emails you send - sometimes important & informative, and sometimes fun. You go the extra mile, and we have noticed. Thanks so much.
    — F.C. and D.C.
  • You are on the Ball. You are the first person since we lived here that did.
    — M.H.
  • We can't thank you and your team enough for making our driveway a priority to clear so we could make it to dialysis early this morning. It was one less thing for us to worry about. Thank you very much.
    — M.M. and D.M.
  • I wanted to take the time to pass along a huge THANK YOU to you and the Board for the outstanding job you all have done with the snow removal during all of these unusually frequent and large snow storms we are having this year. The snow plow crews have done an excellent job clearing the streets and sidewalks of snow and ice. I see them working 'round the clock to make sure the passage ways are safe and passable each and every morning for those of us who must make it to work. I want to thank Joe S, in particular, for his tireless diligence in making sure the plows are working where they need to be at all hours of the day and night. The Board has done an over-the-top job of assuring the plowing needs of this community are done correctly and thoroughly. And, if anyone questions or doubts the thoroughness of this job, just take a drive through our community. You can see the difference for yourself.....I won't even elaborate on it here. Again, a huge THANK YOU for a task much appreciated!! Please forward this on to the Board on my behalf.
    — N.M.
  • Nice work keeping the community updated this entire winter. It's nice to know you're so involved with us and just a click or call away if we have a concern. Thanks again. And stay warm!
    — N.K.
  • In case no one ever says it, thanks for all you do.
    — Shannon H
  • You are doing a great job preparing us for storms, keeping us informed, and helping us to stay safe. We appreciate it.
    — S.K.
  • A big kudo for your handling of this most unpleasant winter! It has not been easy on anyone and you've all done a great job of keeping us able to get around. Thanks again, and see you in the spring! With extra warm regards.
    — S.M.