To further the professional development of our team, we provide ongoing training through our proprietary FirstClass, recognized as the industry’s most comprehensive internal training program. Team members take online courses and instructor-led webinars designed to build their skills and knowledge, enhance their service delivery and further their personal career goals. Training courses are available in a wide variety of subject areas, including:

  • Leadership Training
  • Customer Service Skills
  • Office Productivity
  • Communication Techniques
  • Logical Problem Solving
  • Effective Time Management
  • Understanding Financial Statements
  • Group Decision Making
Current Students

Your gateway to learning resources for skills improvement, professional development, performance support, and more. Log in to start exploring the learning and performance support resources available to you.

New Students

New to FirstClass? Talk with your FirstClass Administrator and we will set you up.


When you log in you'll have access to the Quick Reference Guide and the FAQ section.