Kristie Rose-Zapp, President, FirstService Residential AustinDALLAS, Texas (June 1, 2022) – FirstService Residential, Texas’s leading residential property management company, announced the promotion of Kristy Rose-Zapp to President of FirstService Residential in Austin. As president, she leads market operations for Austin and is responsible for overall community association management growth and development of local industry partnerships.

“Kristie’s proven leadership and commitment to elevating client relations permeate the organization,” said Katie Ward, President of FirstService Residential, Texas. “She is a true representation of service excellence and dedication to making a difference for the clients we serve. We’re thrilled to welcome her to Texas.”

In her role, Rose-Zapp will be responsible for facilitating new contracts, maintaining client relations, and spearheading continued growth throughout the division. In addition, she plays an integral role in talent recruitment, establishing new accounts, and developing and implementing company procedures.

“I’m eager and extremely excited to begin my journey collaborating with the FirstService Residential Austin team, clients and our entire Texas market,” said Rose-Zapp. “Change delivers opportunities that can be rewarded with success, growth and the ability to develop new tools to deliver exceptional customer service to our clients. The culture and creativity within Austin mirror the Core Values of FirstService Residential, creating a seamless, intriguing transition into my new role.” 

Rose-Zapp brings seventeen years of community management experience with portfolio and master-planned communities, including 23 years of strategic planning and financial analysis expertise. Her extensive project management, relationship building and strategic planning experience has resulted in successful partnerships in her previous FirstService Residential role throughout California with large master-planned communities and developers. 

Previously serving on the CAI Board of Directors in California, Rose-Zapp is an active member of CAI and now resides in Austin, Texas, where she enjoys spending time with her family, cooking and sports. 


About FirstService Residential 

FirstService Residential, North America’s property management leader, partners with more than 8,500 communities across the U.S. and Canada, including low-, mid- and high-rise condominiums and cooperatives; single-family communities; master-planned, lifestyle and active-adult communities; and mixed-use and rental properties. HOAs, community associations and condos rely on their extensive experience, resources and local expertise to maximize property values and enhance their residents’ lifestyles. Dedicated to making a difference every day, FirstService Residential goes above and beyond to deliver exceptional service. 

FirstService Residential is a subsidiary of FirstService Corporation (FSV), a North American leader in the property services sector. Visit

Jun 01, 2022