Thursday October 15, 2015
World-class, professional service organizations understand that a commitment to exceptional customer service is arguably the most significant, sustainable and distinguishing factor in today's crowded marketplace. Truly exceptional organizations are taking customer service to a new level because they see the importance of developing a "service culture" throughout the entire enterprise. FirstService Residential achieves this objective through Our Mission, Values and Global Service Standards every day. Our standards and values are designed to cultivate an energized workforce with a passion for service and a commitment to continuous learning and improvement.FirstCall is a daily, 10 minute, team huddle for every department, every location and every shift to meet. Focusing on a new “standard” or “value” each day, FirstCall opens a distinct two-way line of communication, encourages collaboration and keeps associates informed while creating alignment every day. It's a time to share success stories, birthdays, milestones or an update on an out-of-service elevator.
FirstCall Provides:
- Consistency
- On-going leadership
- Social interaction in a fun, creative environment
- Daily communication sharing
- Real-time information
We have found that creating the opportunity for open communication between our associates encourages the development of new ideas and solutions to continually improve the way we conduct business. FirstCall has proven to be an excellent platform for such an exchange.
If you would be interested in joining the FirstService Residential team and experiencing FirstCall in person visit our new career site today to discover our unique culture!