Maryland property management technology and software

Trusted property management software solutions for your Maryland community or building

At FirstService Residential, we are transforming the property management experience with cutting-edge technology solutions designed to simplify and enhance community living. Our proprietary platform, FirstService Residential Connect^™, serves as a central hub for communication, information, and operations, offering residents and Board members instant access to essential community resources. Complementing this is HODA^®, the Homeowner Digital Assistant, an AI-powered tool that provides 24/7 support via text, making it easier than ever for residents to manage their accounts, book amenities, and access community-specific details.

Together, Connect and HODA redefine property management by streamlining operations, improving communication, and delivering unparalleled convenience to residents and property managers alike.
 

About HODA^®

HODA^®, the Homeowner Digital Assistant, is revolutionizing property management by providing instant, reliable support to residents 24/7. Integrated with FirstService Residential Connect^™, HODA offers a seamless way for homeowners to access community-specific information and services via text. This innovative AI assistant simplifies communication, allowing property managers to focus on broader community objectives while residents receive quick, accurate responses to their inquiries.

By automating routine tasks and inquiries, HODA enhances the efficiency of property management operations. It resolves 90% of resident questions at first contact, reducing the need for phone calls or emails. With its ability to handle multiple languages and provide secure access to account details, service requests, and community documents, HODA sets a new standard for convenience and accessibility in the property management industry.
 

HODA^® helps residents with: 

• Profile and communication preferences: Update and manage resident profiles and preferences.
   
• Account balances and transactions: Provide details on balances, recent payments, and billing issues.
   
• Statements and documents: Access community documents, statements, and policies.
   
• Community information: Share rules, regulations, and other association-specific details.
   
• Amenity bookings: Assist with reserving community amenities.
   
• Service requests and work orders: Submit and track maintenance requests.
   
• Architectural modifications: Handle inquiries and submissions for architectural changes.
   
• Visitor parking passes: Provide information or assistance with parking passes.
   
• Complaint submissions: Accept and log resident complaints for follow-up.

About FirstService Residential Connect^™

We create a powerful central database – and lifeline – throughout your community with FirstService Residential Connect^™, our proprietary property management software solution.  By connecting homeowners, Board and committee members with our management team, this innovative technology tool – instantly available via computer, smartphone or mobile device – expands communications and provides immediate access to community information, amenities, resident data, and other key documents and records.

In addition, FirstService Residential Connect^™ improves project and vendor management, streamlines operations, increases resident and community security, and more. To ensure privacy and exclusivity to your community, the system utilizes a secure connection and requires qualified users to enter their unique credentials to gain access. The system’s key features include:

• ResidentAlert -  Mass Communication Tool

  With one phone call or email, your community manager can alert the entire community, or a specific group of residents, about anything from meetings, weather alerts, service shutdowns to emergency situations requiring immediate action. Attachments can also be included in emails, which saves your association the costs of postage.
   

• Interactive Community Website

  FirstService Residential Connect^™ also provides a professional and user-friendly community website for homeowners. Residents can manage their account balances, pay assessments and download community association documents. In addition, your community manager and Board members can post news, Board meeting minutes, community calendars, capital projects, etc.
   

• ConnectMobile (Violation/Work Order/Architectural/Inspections)

  Many FirstService Residential Connect^™ features are also available in a mobile application for iPhone called ConnectMobile.  Community association managers can use this property management software to instantly create violations and work orders with photos as they tour their communities. In addition, Board members and your community manager can track the status of work orders and violations and archive documents and photos through a simple web control panel. ConnectMobile can also be used to create, manage and track architectural modification requests and community inspections.

FirstService Residential Connect^™ and HODA^® represent the future of property management technology, combining innovation and accessibility to meet the evolving needs of communities. By offering instant access to critical information, automating routine tasks, and enhancing communication, these tools empower residents and property managers to focus on what matters most—building thriving, well-managed communities. With Connect and HODA, FirstService Residential is setting a new standard for efficiency, security, and convenience in the property management industry.

Contact us today for more information.