Michael A. MendilloPresident, East
Trent Harrison, CMCA®, AMS®, PCAM®President, MidAtlantic
Arthur DubinPresident, Silver Spring, Maryland
Jesse DiGiovanniVice President, Human Resources
Jake Gusiew, CMCA®, AMS®Regional Director
Airielle Hansford, CMCA®, AMS®, PCAM®Vice President, DC Metro
Scott LangSenior Vice President Of Finance
Scott BresnickVice-President, Strategy & Operations
Ilene JablonskiVice President, Marketing & Communications
Colette MontanaroVice President of Talent and Relationship Management
Alan R. Trachtenberg, Esq.In-House Counsel and Regional Director of Risk Management
Raymond WeberRegional Transactional Services Director
Judy JulisonSenior Vice President, Lifestyle Programming
Raymond TateVice President, Business Development
Robert KirbyRegional Building Engineer, MidAtlantic
Stephan KaganzevRegional Director
Michael A. Mendillo
In 1997, Michael’s organization, The Wentworth Group partnered with FirstService Residential, becoming FirstService Residential’s East Region serving community associations across New Jersey, New York, Pennsylvania, Delaware, Maryland, West Virginia, Washington D.C., Virginia, North Carolina, South Carolina, Massachusetts, Rhode Island and Tennessee. Prior to the Wentworth Group and FirstService Residential, Michael founded and served as CEO of Mandell Investment Inc., a real estate investment management firm, working with national and regional residential real estate developers.
Michael is responsible for creating two region-specific, associate-centric events aimed at education, development and motivation – L.E.A.D.S. in its 12th year and the company’s Annual Meeting in its 22nd year. L.E.A.D.S. attracts industry partners, clients and sponsors, giving them a unique opportunity to introduce their brand to all of the region’s associates, and features compelling motivational speakers, year-after-year. Both have evolved into two-day events that feature educational programming, a review of previous year accomplishments and goals and objectives for the current year, as well as allowing for associate interaction, networking and engagement.
Through a charismatic personality, a genuine connection with and passion for people, Michael has become a prolific public speaker on such topics as community association management, entrepreneurialism, leadership, vision, corporate culture and the relationship between service and business. He has appeared as a keynote speaker and panel member on such topics as customer service, leadership, human resources management, achieving and sustaining business success and growing your company in today’s climate. Michael’s speaking engagements have included Columbia University, New York University Stern School of Business, William Paterson University, The International Builders Show, Community Associations Institute (CAI) and the Institute of Real Estate Management (IREM).
Michael graduated from William Paterson University with a Bachelor of Science in Business and currently sits on the University’s Advisory Board for the College of Business. Michael has taught on community association management at Monmouth University, highlighting industry principles community association management as a career path. Additionally, he sits on the board of Rutgers Customer Experience Program through Rutgers University Center for Innovation Education.
Trent Harrison, CMCA®, AMS®, PCAM®
Prior to joining FirstService Residential, he served as President for Trenton Property Services, Inc. of Bel Air, Maryland. This regional management company provided third party management services to homeowners associations, condominium associations, shopping centers, office buildings and industrial properties. He directly oversaw all company operations serving three states, one million square feet of commercial space, 15,000 residential units and over 100 properties. He more than doubled the portfolio of business through organic growth and developer relationships.
Harrison is a graduate of Millersville University where he earned his Bachelor’s Degree with honors in Business Administration with a Concentration in Management. He is an active member in the Community Associations Institute (CAI) and the Institute of Real Estate Management (IREM). He holds the Accredited Management Specialist (AMS®), Certified Manager of Community Association (CMCA®) and Professional Community Association Manager (PCAM®) designations through CAI. He is also a licensed Real Estate agent in Maryland.
As President, Silver Spring, Maryland, Arthur Dubin is responsible for leadership and operational oversight to our associates and the communities we serve in the Silver Spring area. Dubin has been with FirstService Residential and it's predecessor company, Zalco, for close to 20 years. Prior to that he was the president and chief executive officer of Dubin & Associates, Inc., a real estate management firm specializing in homeowner associations, condominium and cooperatives, based in Bethesda, Maryland.
A resident of Potomac, Maryland, Mr. Dubin graduated from the University of Maryland with honors. He holds a degree in Business Management and a minor in Economics. He has over forty-five years of property management experience in the Washington, D.C. metropolitan area.
He is a Certified Property Manager (CPM) as designated by the Institute of Real Estate Management (IREM), a Professional Community Association Manager (PCAM) through the Community Associations Institute (CAI), a Certified Manager of Community Associations (CMCA) through the National Board of Certification for Community Association Managers (NBCCAM), a licensed real estate agent in Maryland ,a licensed Property Manager in the District of Columbia and a Certified Principal/Supervisory Employee per the Common Interest Community Board of Commonwealth of Virginia.
Jesse DiGiovanni, vice president of human resources, is responsible for the oversight and direction of all human resources activities, including planning and development of initiatives to align with company policies, culture and best practices. She will also serve as a strategic business partner, working closely with market and operational leaders to help meet and exceed organizational goals.
DiGiovanni has vast experience working with leadership teams to advise on talent management, associate engagement, HR metrics analysis, workforce and succession planning, performance management and learning and development functions. Most recently she served as the HR Leader – East Coast for The RealReal. Jesse has an MBA in human resource management from Fairleigh Dickinson University and a Bachelor of Science in human resources management and industrial psychology from Ramapo College of New Jersey.
Jake Gusiew, CMCA®, AMS®
With a career spanning over 17 years of managing community associations, income-producing properties and commercial spaces, Gusiew focuses on providing service excellence in a professional atmosphere. His extensive experience includes expertise in personnel management, customer service, emergency management and capital improvement oversight.
Gusiew joined FirstService Residential in 2016 as a community manager of a 27-story high-rise condominium where he managed a staff of 13 associates. He received his Bachelor’s degree from Towson University and earned CMCA® and AMS® industry designations from Community Associations Institute (CAI.)
Airielle Hansford, CMCA®, AMS®, PCAM®
Airielle provides leadership and operational oversight as the high-rise division leader for client communities in the DC Metro area. She is also a member of the executive leadership team for FirstService Residential in the DC area. Airielle brings to the company 14 years of progressive property management experience for various community types including condominiums, cooperatives, HOAs and large-scale communities. She started her career in the hospitality business. Airielle’s experience in association management allows her to offer a high degree of physical and governance structure knowledge, customer service expertise, and leadership skills.
Airielle Hansford has been an active volunteer with the Washington Metropolitan Chapter of Community Associations Institute (WMCCAI) since 2007, earning the Chapter’s Rising Star Award in 2011. She was elected to the Chapter Board of Directors in 2015 and currently serves as President of the chapter. Hansford also served as the Member Services Council Chair from 2014 through 2015, chaired the Annual Awards Dinner Committee from 2011 through 2013, sat on the Social Media Task Force, has written articles for the chapter’s publication, Quorum, and proctored the M100 test.
Hansford has earned the CMCA® and AMS® designations as well as the PCAM®, the industry’s highest designation, through Community Associations Institute (CAI.)
Prior to joining FirstService Residential, Lang was a Managing Director at the Royal Bank of Scotland (RBS) where he advised large financial institutions on derivative and market matters. Prior to RBS, Lang had a successful career at Goldman Sachs, J.P. Morgan, and Pricewaterhouse Coopers. In total, Lang brings over 25 years of financial, business management, and customer service expertise to FirstService Residential.
Lang has a Bachelor of Science Degree in Accounting/Finance/Economics from the State University of New York at Oswego, an MBA in Finance/Management of Organizations from Columbia University in New York City and is a Certified Public Accountant.
Lang is actively involved in his local community, serving as Treasurer of the Cub Scouts and of the town library.
Scott Bresnick drives and supports a wide range of strategic and operational initiatives. He is also responsible for transferring best practices across the operations and business units to impact positive change throughout the organization.
Bresnick brings over 15 years of strategic management and process development experience. He has hands-on experience with businesses ranging from start-up to enterprise with extensive knowledge of corporate operations and business management including business planning, strategic management, and project planning.
Bresnick received his Bachelors Degree in Business Management and his Masters in Business Administration, both from Monmouth University in West Long Branch, New Jersey.
Ilene Jablonski, vice president of marketing and communications, is responsible for the marketing strategy and execution, internal and external communications and development of new business development initiatives for the East Region of FirstService Residential.
With many years of marketing leadership experience, llene has developed and implemented marketing, branding and communications programs for the real estate industry. Prior to joining FirstService Residential in 2018, Ilene spent over 17 years with Mack-Cali Realty Corporation and Roseland Residential Trust. With over 20 years of related experience, Ilene has a proven track record of building successful marketing teams, developing award-winning campaigns and increasing brand recognition.
Ilene remains active on the Hudson County landscape, serving on the board of the Hudson County Chamber of Commerce and the Jersey City Economic Development Association and member of the New Jersey City University School of Business Advisory Council. In addition, she is a member of Community Associations Institute of New Jersey (CAI-NJ) and IREM NJ.
Ilene graduated, with honors, from Kean University with a Bachelor’s degree in Management Science and Marketing.
Montanaro is often asked to visit client sites to work with and advise residential boards during the selection process of their sited managers. She also provides our clients with extensive associate evaluations ensuring their communities are properly staffed and managed accordingly.
She has over 18 years of experience in staffing services. Prior to joining FirstService in 2008, Montanaro was the President and Founder of an Executive Search Firm specializing in service related industries where she placed and coached Executive level management nationally. She worked closely with “C” level management to identify their associate needs and improve their selection processes.
Montanaro is an active member of Community Associations Institute (CAI) New Jersey including serving on the Beach Party Committee. Montanaro attended Monmouth University in West Long Branch, New Jersey where she majored in Communications with a concentration in Radio and Television.
Alan R. Trachtenberg, Esq.
Trachtenberg has over 20 years experience in the professional community association management having previously provided direct community management services, as well as providing oversight and guidance to community managers and board members. He also has served as Director of Human Resources for FirstService Residential, coordinating and overseeing personnel management and administration.
Trachtenberg graduated from Rutgers College with a B.A. in Economics and received his J.D. from New England School of Law. He is a member of the New Jersey and Massachusetts Bars and is an active member of Community Associations Institute.
Raymond Weber provides supervision and leadership to our associates in our Client Accounting Department. He oversees the recruiting, developing and supervision of our team responsible for daily cash management and monthly financial reporting. He is also responsible for communicating and coordinating accounting policies, practices and procedures within the accounting department and among community managers, regional executives, clients and vendors. Raymond reviews accounting work products to ensure a high quality product in keeping with AICPA standards. Raymond provides client support by attending Board meetings and offering presentations analyzing and explaining the Association’s financial status.
Raymond brings to FirstService Residential over 31 years’ accounting experience with 22 years as a Controller.
Raymond earned a Bachelor of Science in Accounting from St. John's University. He is also a Certified ISO (International Organization for Standardization) Lead Auditor.
Prior to making the decision to join the FirstService Residential team, Julison worked as the National Director of Lifestyle Operations for PulteGroup, working exclusively with the company’s Del Webb brand. Over her 14 year tenure with this homebuilder, Julison was responsible for supporting more than 50 Del Webb community teams in 21 markets across the country with planning, development and delivery of active adult lifestyle amenities, programs and Association management and governance operations. Ensuring quality, continuity and alignment with the ever changing consumer needs and interests were a primary emphasis.
Earlier in her career, Julison worked as the Vice President/Executive Director of the Homeowner's Association at Del Webb’s Sun City Huntley, a 5,750 home large-scale active-adult lifestyle community in the state of Illinois. Concurrently, she also supported smaller-scale Del Webb residential properties in the area with lifestyle programming and Association operations. Prior to employment at Sun City, Julison worked as the Superintendent of Recreation and in other management capacities in the leisure service/parks & recreation industry for over 15 years.
Julison completed undergraduate studies in Education at Northern Illinois University and holds a Master of Science in Management & Leadership from National Louis University. She is also certified as a National Parks & Recreation Industry professional and holds the CMCA and AMS professional designations through the Community Association Institute.
Raymond Tate came to FirstService Residential with over 15 years of progressive business development experience. Most recently, he served as Executive Vice President of Business Development for Planned Companies. He earned a Bachelor of Science degree in Business Management from Hampton University.
Kirby brings nearly 30 years of experience in contractor management, and facilities management and engineering, including a strong background in mechanical systems. Prior to joining FirstService Residential, he was responsible for mechanical and facilities management at McCormick and Co. and the Baltimore Sun.
Kirby holds several licenses including a Maryland Stationary Engineers Grade 2 License, OSHA 10 and 30 hour certified, and a universal refrigerant transition and recovery certification.