Our Customer Care Center provides convenient access and communication enhanced services
At FirstService Residential Maryland, our goal is to deliver world-class service at all times. One of the many ways we deliver service is through our Customer Care Center, which provides instant answers and information to your homeowners and residents whenever they need them.
When a resident places a call, our trained, service-focused customer care specialists immediately respond, utilizing FSRConnectTM, our community management software program, to access a comprehensive database of information specific to your community. They consistently meet their goal of answering users’ questions, providing requested information and resolving issues at the initial point of contact. In fact, we are very proud that our Call Center consistently earns high scores from satisfied users after the first call, far exceeding the industry average.