Enhancing Service Through Convenient Access and Communication

As part of the FirstService Residential service commitment, we strive to create positive experiences for our residents, homeowners and Board members at every touch point. One way we achieve service excellence is through our 24/7 Florida Customer Care Center, a convenient call-in resource for our residents seeking immediate community information or answers to their questions.  

When residents call, our service-trained Customer Care Center specialists utilize FSRConnect™, our proprietary property management software, to instantly locate specialized information about their community. Our goal is to answer questions or resolve issues at the immediate point of contact, and we are proud that the Customer Care Center consistently earns high satisfaction ratings from callers after the first call.  

Our Customer Care Center is another way we make a difference for communities we serve. Contact us to learn more.