West Virginia property management technology

Property management technology and software solutions for your West Virginia building or association

FirstService Residential equips West Virginia associations with two powerful, proprietary software solutions designed to simplify property management: HODA® and FirstService Residential Connect™.

HODA® operates as a 24/7 Homeowner Digital Assistant, delivering immediate multilingual support via text and website chat to resolve 90 percent of routine resident inquiries at first contact. Meanwhile, FirstService Residential Connect™ acts as a secure management hub, giving your community instant access to vital documents, mass communication alerts, and robust mobile capabilities.

Together, these advanced tools automate routine tasks and elevate daily communication, giving your property manager the bandwidth to focus on essential board objectives and broader community operations.
 

HODA®

HODA®, FirstService Residential’s proprietary Homeowner Digital Assistant, provides residents in your West Virginia association with immediate, 24/7 support. Available in any language via text and website chat, this advanced technology resolves 90 percent of routine inquiries at first contact.

The system efficiently handles everyday tasks, instantly helping residents with account management, amenity bookings, service requests, and document access. By automating these routine communications, HODA frees up your property manager to focus on critical board objectives and broader community operations.

HODA® helps residents with:

• Profile and communication preferences
   
• Account balances and transactions
   
• Statements and documents
   
• Community information
   
• Amenity bookings
   
• Service requests and work orders
   
• Architectural modifications
   
• And more!

FirstService Residential Connect™

FirstService Residential Connect™, FirstService Residential Virginia’s advanced property management software solution, provides added value for homeowners, Board members and management team members through instant connections, accessibility and usability.

Users can access the system via computer, tablet and mobile device to communicate with each other, pay fees and assessments, and view community documents and information, such as resident data, violations, modification requests, security and much more.

Some of FirstService Residential Connect™’s key features include:

• Resident Alert -  Mass Communication Tool: Your community manager can disseminate instant notifications or emergency alerts via email or phone to all community residents, or selected individuals, about upcoming meetings, weather alerts, service stoppages, community threats, or other emergencies needing immediate action.  Attachments can be sent with emails, saving your association the costs of postage.
   
• Interactive Community Website: You can also produce a professional community website through FirstService Residential Connect™.  Your property manager and Board members can post news, Board meeting minutes and community information on the site, while residents can pay association fees, manage their account balances, download community association documents and more.
   
• ConnectMobile: Many FirstService Residential Connect™ features can also be accessed via an iPhone mobile application, ConnectMobile.  Property managers can instantly create work orders and cite violations on their phones as they tour the community, and they and Board members can use the app to  review and track work orders, community inspections, architectural modifications and more.

Contact us today to learn more.