Tennessee property management technology and software

Proprietary property management technology for your Tennessee association

Great partnerships start with communication you can count on. In Tennessee, our commitment is backed by industry-leading property management technology with FirstService Residential Connect^™ and HODA^®. Together, these integrated platforms keep your community connected, informed, and supported around the clock. By leveraging these innovative solutions, we streamline operations and enhance communication, allowing board members and residents to experience a simpler, more efficient approach to community living.
 

About HODA^®, our Homeowner Digital Assistant

In Tennessee, FirstService Residential is leading the property management industry's technological shift with innovative and easy-to-use solutions like HODA^®, our Homeowner Digital Assistant. We understand that as a board member, you manage resident expectations, budgets, and countless decisions. HODA^® is designed to provide immediate, reliable support, making your role less complicated by delivering instant answers and assistance directly to your residents.

HODA^® offers 24/7 support, so your manager can focus on what matters most. This smart technology responds to resident inquiries at any time and in any language via text, website chat, and Alexa. This capability enhances day-to-day communications and information sharing, which allows your property manager to dedicate more time to board objectives and community-wide operations. With HODA^®, residents get fast responses, as it successfully resolves 90% of inquiries on the first contact.
 

HODA^® helps residents with:

• Profile and communication preferences
   
• Account balances and transactions
   
• Statements and documents
   
• Community information
   
• Amenity bookings
   
• Service requests and work orders
   
• Architectural modifications
   
• And more

About FirstService Residential Connect^™

FirstService Residential Connect^™ is an advanced, user-friendly property management software platform that provides instant connections and communication between homeowners, Board members and members of our management team.  Available via computer smartphone or tablet, this innovative tool allows authorized users to review community information and documents and perform a variety of online functions that improve the efficiency of operations, management and security.

As your association’s database, FirstService Residential Connect^™ includes data and documents related to amenities, resident data, payment options, maintenance and more.  The system ensures privacy through a secure password-protected connection.  Its key features include:

• Resident Alert - Mass Communication Tool: With one phone call or email, your property manager can alert the entire community, or a specific group of residents, about community information, meetings, weather conditions, service shutdowns, threats, or other important information or emergency situation requiring immediate action. Emails can also be sent with attachments to save the costs of postage.
   
• Interactive Community Website: FirstService Residential Connect^™ can produce a community website offering multiple capabilities for its various audiences.   Your residents can manage their account balances, pay assessments and download community association documents, while your property manager and Board members can post news, Board meeting minutes, community calendars, capital projects, etc.
   
• ConnectMobile (Violation/Work Order/Architectural/Inspections): Many FirstService Residential Connect^™ features are also available in a mobile application, ConnectMobile, for iPhone. The app allows property managers and Board members to instantly create violations and work orders, with photos, during community tours.  Users can also track previous violations and work orders, create and track architectural modification request and much more.

By integrating FirstService Residential Connect^™ and HODA^®, we provide Tennessee communities with powerful property management technology that transforms communication and simplifies operations. These platforms work together to create a seamless experience, offering 24/7 support for residents while providing board members with robust management tools. Our commitment to innovation means your community is supported by leading-edge solutions designed to enhance efficiency, improve resident satisfaction, and allow your management team to focus on strategic community goals.

Contact us today to learn more about how our proprietary property management technology and software programs can serve your community or building.