Master-planned community management

More than a neighborhood

Communities with 500 residences or more, featuring amenities like  a clubhouse, tennis or pickleball courts, clubs and social programming, and often multiple sub-associations, have complex needs. Board members can rely on FirstService Residential’s  experience to manage the moving parts of master-planned lifestyle communities – from expert financial guidance to facility management to curating experiences for residents and their guests to enjoy.

We can support your community with: 

• Financial expertise
• Lifestyle programming for all resident demographics 
• Vendor management
•  Project management
• Maintenance
• Resident Support Services
• 24-hour Customer Care Center 

And more.  

As a board member, every decision you make, and every policy you implement, must align with the vision you’ve set for your community. And if you don’t have one yet, don’t worry, we can help you with that too!  Partnering with a professional management company can ensure your master and sub-associations are unified, your concerns addressed, and your neighborhood maintained.  

We have the expertise and solutions to anticipate needs and respond.  With our professional scale, we can make your budget go further. And our service-first philosophy means we don’t stop until what’s complicated becomes uncomplicated. To make life, simplified.

Helpful Articles: 

•   The five essential roles on your HOA board
•   HOA board member email best practices
•  The 6 secrets to building your community association’s volunteer pool

Frequently Asked Questions:
 

Our lifestyle community is different from others. How do you tailor your services to meet our needs?

From initial conversation all the way through to signing on as partners in association management, we get to know your community. We find out the daily challenges you face, and what makes your association unique.
From there we match our service offerings to your needs and tailor them to ensure they are exactly what your community needs to thrive.

With so many residents, how can the community manager keep on top of inquiries?

We understand that when residents have questions or concerns, they want quick answers. Timely and clear communication between the community and the community association management team is the key to a successful partnership in association management.

It’s for this reason that we introduced our Resident Support Services (RSS) team. Comprised of local experts, our RSS team is available to help resolve the day-to-day issues of association living. Residents can get in touch with them to get assistance with accounts and payment questions, amenity reservations, parking and pool passes, snow removal and so much more.