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Katie Ward
Region President, West -
Jason Wortman
Senior Vice President -
Shannon Pulse, CMCA, AMS
Vice President, Community Management -
Jessica Ballou
Jessica Ballou
Controller -
Shelli Regina
Shelli Regina, CMCA
Regional Director of Community Management -
Dalton Malcolm
Dalton Malcolm, CMCA
Regional Director of Community Management & Business Development Coordinator -
Rob Board
Regional Director of Community Management -
Jen James, CMCA
Regional Director of Community Management -
Kasey Mayer
Kasey Mayer
Director of Operations -
Susan Schiesl
Susan Schiesl
Manager, Human Resources
Katie Ward
Katie has had an accomplished career in residential association management, marked by decades of progressive impact and responsibility. Most recently, Katie served as President of the Texas region, where her dynamic leadership and strategic vision were instrumental in fostering the region's expansion and reinforcing a culture dedicated to service excellence and associate empowerment.
Before her role in Texas, Katie honed her expertise in California, fulfilling pivotal positions that shaped her comprehensive understanding of the industry. As the Executive Vice President of Community Management in California, she demonstrated an unwavering commitment to client satisfaction and operational excellence. Her tenure as President of FirstService Association Consulting drove proficiency in forward planning and budget consultancy, further solidifying her status as a thought leader in the field.
Katie earned a Bachelor of Arts degree from the University of California, Irvine, and is a longtime member of the Urban Land Institute. Katie serves as co-chair of our Women's Leadership Network and of our Master-Planned and Lifestyle Council. She also advises on development strategies as part of our FirstService Development Advisors group.
Jason Wortman
Jason is the Senior Vice President of the Missouri / Kansas market. Jason joined FirstService Residential’s Property Services team in 2017 and was promoted to Director in 2023. Jason oversaw growth and process improvement in our Construction, Maintenance, and Pool Departments. In his time with FirstService Residential, Jason has proven to be a strong and multi-faceted leader, excellent team builder, and strategic thinker. As a member of our executive team, Jason has led cross-functional teams to achieve goals and is passionate about working with our clients to enhance their communities.
Shannon Pulse, CMCA, AMS
Shannon joined FirstService Residential in 2006 as a Property Manager, managing single family developments, townhomes, villas and condominium associations in 2016 she was promoted to Regional Director. In 2020, Shannon relocated to the FirstService south Florida market, where she provided oversight and operational leadership to the portfolio and onsite community association managers along with the onsite associates. In 2023, Shannon was promoted to Vice President, Property Management and moved back to Kansas City.
Shannon brings a wealth of knowledge and in-depth professional experience through her oversight of a vast range of communities throughout Missouri, Kansas and South Florida. Shannon is recognized as a reliable and strategic problem solver. She exemplifies our core values each day.
Shannon is a member of the Community Association Institute (CAI), where she holds a CMCA and AMS designation. Shannon earned a Bachelor of Science degree in Criminal Justice and Criminology at the University of Central Missouri and graduated from Baker University with a Master of Science Management degree. Shannon holds a Community Association Manager license with the State of Florida and a Salesperson license in Missouri.
Jessica Ballou
Shelli Regina, CMCA
Shelli brought over 20 years of experience to First Service Residential with emphasis on multifamily and condominium association property management. She is a highly motivated and experienced management professional and places great emphasis on customer service. Shelli joined the First Service Residential team in November, 2020, as a Regional Director. She advises a team of property managers with their portfolios which include, townhomes, villas, single family developments, and condominium associations overseeing their day-to-day operations.
Dalton Malcolm, CMCA
Dalton is a graduate of Nebraska Wesleyan University and currently holds a CMCA designation from the Community Association Institute (CAI).
Rob Board
Robert is a seasoned professional with over 20 years of experience in construction and HOA management, specializing in condominium management. He holds CMCA and AMS certifications, reflecting his expertise and commitment to the industry.
Robert has consistently demonstrated strong leadership in managing community projects, with a solid grasp of financial, administrative, and facilities operations. His proactive problem-solving approach and ability to build lasting relationships with homeowners, contractors, and stakeholders have led to improved satisfaction and increased property values.
Known for his integrity and reliability, Robert remains committed to professional growth and staying current with industry trends.
Jen James, CMCA
Jen is set to graduate from William Woods University in 2025 with a bachelor’s degree in business, emphasizing organizational leadership. She holds the CMCA certification and her Illinois CAM license.
Jen's diverse portfolio includes managing a variety of properties such as low-rise and mid-rise condominiums, duplexes, townhomes, single-family homes, and co-ops.
Jen is passionate about simplifying complex property management processes for board members and managers alike. She thrives on educating teams about their communities to create a more enjoyable and efficient management experience.
In her free time, Jen enjoys outdoor activities with their two sons, ages 15 and 10, including camping, boating, ice skating, and spending time at the beach or pool. Property management runs in the family—Jen's mother and father were also in the industry, making it a true legacy. A fun fact: the first property Jen managed was the same condominium association where her mother began her career two decades earlier.
Kasey Mayer
Susan Schiesl
Susan joined FirstService Residential in 2014, working partially in accounting and Human Resources; then, in 2017, she was promoted to a full-time HR Generalist before becoming Manager.
Susan has a Bachelor of Science degree in Business Administration from Missouri Western State University, in St. Joseph, Missouri.