Leadership

As FirstService Residential’s Kansas City President Christine Lentz, oversees the company’s community and condominium association management operations within Missouri and Kansas. She also spearheads the maintenance division and assists the company with successfully acquiring new clients within the region.

Lentz holds over 20 years of experience in community management and has gained valuable relationships with residential developers in the greater Kansas City Area. She currently serves as President of the Police Athletic League of Kansas City (PAL), where she has developed and grown the organization that helps disadvantage youth in Kansas City.

Jessica Ballou currently serves as Controller for FirstService Residential, where she is responsible for all accounting functions and activities. Previously, she was a team leader for the homeowner’s association division of the accounting department. Before joining the company 14 years ago, she worked with Government contracts, sub contracting, manufacturing and evaluating job costs of projects. Jessica graduated from Jewell University with degrees in accounting and business management.

Shelli brought over 20 years of experience to First Service Residential with emphasis on multifamily and condominium association property management.  She is a highly motivated and experienced management professional and places great emphasis on customer service.  Shelli joined the First Service Residential team in November, 2020, as a Regional Director.  She advises a team of property managers with their portfolios which include, townhomes, villas, single family developments, and condominium associations overseeing their day-to-day operations. 

Tristan Baird serves as a Regional Director with FirstService Residential with 20+ years of proven excellence in Operations and Commercial Asset Management. Tristan previously worked with Platinum Reality and Block & Company where he served as the Executive Director of Operations. He was responsible for the financial oversight and daily management of all commercial portfolios. He was instrumental for developing and managing comprehensive corporate asset management plans for commercial portfolios, in order to achieve financial and compliance goals.

Tristan was recognized for increasing job satisfaction and employee happiness through the creation of employee career advancement programs and incentives. Throughout his career he has been a hands on influential leader for division directors and various departmental managers.
 

As Regional Director, JD is responsible for leading a team of property managers with townhomes, villas, commercial and single-family development accounts. He brings both his operations leadership and customer first mindset to FirstService Residential in addition to 18 years of commercial property, facility maintenance and asset management experience. 

Prior to working with FirstService Residential, JD managed a multi-million-dollar portfolio of commercial properties and several ancillary business lines. He focused on maximizing owner revenue, reducing exposure, project and vendor management as well as leading a diverse team of facility managers, bookkeepers, and front-line staff. JD is also a veteran of the US Army. 

As Regional Director at FirstService Residential, Dalton oversees a team that manages single-family homes, townhomes, and condos in the Kansas City area. He also manages a small portfolio of legacy accounts. Dalton joined FirstService Residential in 2018 with five years of prior experience in property management, managing condos, HOA’s, single-family rentals, and large-scale luxury apartment communities. 

Dalton is a graduate of Nebraska Wesleyan University and currently holds a CMCA designation from the Community Association Institute (CAI). 

Mike Dee, CMCA, AMS, is the Managing Director of Property Services at FirstService Residential Missouri where he leads a team of skilled maintenance technicians that provide responsive, transparent, quality services to satisfy the communities we serve. He is responsible for ensuring all maintenance/construction leaders and service personnel are geared toward achieving sustained service excellence.
 
Prior to assuming his role in 2019, Mike spent 13 years managing high-end condominium associations where he specialized in strategic planning and multi-million-dollar capital improvement projects. He has a proven track record of helping organizations build consensus while tackling complex problems resulting in desirable outcomes.  
 
Mike is a member of Community Association Institute (CAI) where he holds both his CMCA® (Certified Manager Community Associations) and AMS® (Association Management Specialist) designations and was recognized as the 2015 Manager of the Year in Kansas City.  He is a member on the CAI Heartland Chapter Board of Directors where he currently serves as the treasurer. He spent several years serving on the CAI Missouri Legislative Action Committee (MOLAC), which advocates on a state level by identifying community associations issues, monitoring pending legislation, and setting legislative priorities. Mike is truly passionate about helping shape the property management industry by bringing best practices and valuable insight.
 
Mike graduated from Pittsburg State University with a Bachelor of Science Degree in Psychology and spent 8 years as a psychosocial therapist working with children and adults with disabilities.
 
In Mike’s free time, he enjoys gardening and working in his wood shop. But he especially enjoys spending time with family, to include his two grown children and one grandchild.

Kasey Mayer currently serves as Director of Operations overseeing all corporate administrative staff and project management initiatives. He recently joined FirstService Residential and brings more than 15 years of operations experience to the organization. Previously he served as Director of Operations in the higher education field and managed all college auxiliary services. Kasey graduated from Park University with a degree in Business Administration & Management.

As the Manager of Human Resources, Susan supports a team of directors and managers focused on Kansas City’s associates. Susan is the strategic business partner for designing, implementing, and executing human resources strategies to support our vision, mission, values, and goals. The Human Resources team supports all associates, from recruitment and onboarding to career development and recognition. Susan and her team support all corporate and on-site associates.

Susan joined FirstService Residential in 2014, working partially in accounting and Human Resources; then, in 2017, she was promoted to a full-time HR Generalist before becoming Manager.

Susan has a Bachelor of Science degree in Business Administration from Missouri Western State University, in St. Joseph, Missouri.