Leadership

Christine Lentz serves as President of FirstService Residential, responsible for overseeing the company’s community association and condominium management operations in Missouri and Kansas, as well as its maintenance division.

Prior to assuming her current role in 2010, Christine served as a community manager where she served clients in both the condominium and community association areas of the industry for 15 years. During this time, she worked closely with many residential developers in the Greater Kansas City area to help them successfully launch many new communities. Prior to joining the FirstService Residential team, Christine was Director of Property Management for a commercial real estate company servicing properties throughout the nation.

She currently serves as president of the Police Athletic League of Kansas City (PAL), a not-for-profit organization that works with disadvantaged Kansas City youth in conjunction with the Kansas City Missouri Police Department. In 2013, Christine and her team at FirstService Residential were recognized by the National Association of Intercollegiate Athletics as a “Company of Character” for their work at PAL.

She served on the CAI Heartland Chapter Board of Directors and was an active member of the CAI Missouri Legislative Action Committee for several years. Christine holds her CMCA and AMS certification from the Community Association Institute. She has also served as a Board Member of the Kansas City Chapter of BOMA.

As Vice President and Regional Director at FirstService Residential, Jason Burgess advises property managers with townhomes, villas and single-family development accounts. His duties also include making many of the company’s sales presentations and pitches for new developments and communities, a responsibility shared with company president Christine Lentz. Additionally, Jason serves as community manager for the majority of Rodrock communities under development in Kansas City by the city’s largest developer.

Jason holds his CMCA and AMS certifications from the Community Association Institute and earned a Bachelor of Science in Business from Emporia State University. Prior to working in property management, he has 15 years of experience in the advertising field as both a media buyer and media planner.
 

Jessica Ballou currently serves as Controller for FirstService Residential, where she is responsible for all accounting functions and activities. Previously, she was a team leader for the homeowner’s association division of the accounting department. Before joining the company 14 years ago, she worked with Government contracts, sub contracting, manufacturing and evaluating job costs of projects. Jessica graduated from Jewell University with degrees in accounting and business management.

Shelli brought over 20 years of experience to First Service Residential with emphasis on multifamily and condominium association property management.  She is a highly motivated and experienced management professional and places great emphasis on customer service.  Shelli joined the First Service Residential team in November, 2020, as a Regional Director.  She advises a team of property managers with their portfolios which include, townhomes, villas, single family developments, and condominium associations overseeing their day-to-day operations. 

Todd has over 16 years of experience in sales and management roles throughout the Kansas City Area. In previous positions, he has been responsible for project management, budgeting, and exceptional customer service.

Mike Dee, CMCA, AMS, is the Managing Director of Property Services at FirstService Residential Missouri where he leads a team of skilled maintenance technicians that provide responsive, transparent, quality services to satisfy the communities we serve. He is responsible for ensuring all maintenance/construction leaders and service personnel are geared toward achieving sustained service excellence.
 
Prior to assuming his role in 2019, Mike spent 13 years managing high-end condominium associations where he specialized in strategic planning and multi-million-dollar capital improvement projects. He has a proven track record of helping organizations build consensus while tackling complex problems resulting in desirable outcomes.  
 
Mike is a member of Community Association Institute (CAI) where he holds both his CMCA® (Certified Manager Community Associations) and AMS® (Association Management Specialist) designations and was recognized as the 2015 Manager of the Year in Kansas City.  He is a member on the CAI Heartland Chapter Board of Directors where he currently serves as the treasurer. He spent several years serving on the CAI Missouri Legislative Action Committee (MOLAC), which advocates on a state level by identifying community associations issues, monitoring pending legislation, and setting legislative priorities. Mike is truly passionate about helping shape the property management industry by bringing best practices and valuable insight.
 
Mike graduated from Pittsburg State University with a Bachelor of Science Degree in Psychology and spent 8 years as a psychosocial therapist working with children and adults with disabilities.
 
In Mike’s free time, he enjoys gardening and working in his wood shop. But he especially enjoys spending time with family, to include his two grown children and one grandchild.