Watch our webinar recording, Ask the Experts: Managing Resident Conflict Like a Pro, to gain valuable insights on improving communication with your residents and creating a more positive community environment.

Our panel of experts discussed:  
  • Proven strategies to de-escalate heated situations with residents
  • Communication techniques for active listening and clear, confident responses
  • Best practices for setting boundaries and navigating difficult conversations
  • Legal considerations for handling conflict within your community* 
Be sure to share with your fellow board members! 

 *FirstService urges boards to consult their association attorney about specific situations. 

Recording date: 04/30/2024