For more than 25 years, communities throughout the Sunshine State have been able to count on FirstService Residential for the most comprehensive Florida property management. From the Panhandle to the Keys, we work hard to make sure you get everything you expect from Florida’s premier property management company. Whether you live in a Biscayne Bay high-rise, an Orlando townhome or a beachfront community in Pensacola, our friendly and knowledgeable management team has you covered.
If it matters to you, it matters to us. We maintain open lines of communication to make sure residents are always able to reach their board or management team to get answers to their questions. Our associates work with your board to develop your budget, reserve study and preventative maintenance programs to help maintain your community’s fiscal fitness. We manage your bookkeeping and regular financial reporting so that your board is always aware of where you stand financially and has all the information needed to make the right decisions for your community. Speaking of maintenance, we conduct regular walk-throughs of your property and address problems we spot as quickly as possible. We know that a neighborhood that looks good makes its residents proud to live there, so keeping up your curb appeal and enhancing your property value is a priority for all of our associates. FirstService Residential keeps all of these goals in mind, while providing top-of-the-line customer service to all of our clients.
We know how important your home is to you. It’s often the biggest investment you make, so we want to help you make it the best place to live and raise a family or enjoy your retirement or come home to after a long work day. We customize the services we offer based on your community’s needs and work tirelessly to make sure we always do what’s right.
FirstService Residential delivers professional property management to all types and sizes of Florida communities, including:
Our experienced management teams bring value to your community every day, whether you live in a single-family home, townhome or master-planned community. FirstService Residential builds great relationships with our association boards by taking the time to listen and understand the different needs of each community. We then put our proven programs in place to manage everything from budget preparation and financial planning to landscaping and common area maintenance.
At FirstService Residential, our associates do their best to make sure your condominium runs as smoothly and efficiently as possible. It all starts with choosing the right management team for your building and customizing our services to your needs. Our specialists have a wealth of condominium knowledge, and will put it to use to optimize your operating budget and enhance your property value.
There are plenty of benefits to living in a high-rise, so we make sure that you’re able to get the most out of those amenities. We know our way around high-rise management and put our skills to work by assisting in maximizing your building’s curb appeal and improving your high-rise lifestyle. We oversee the front desk and visitor management systems, enforce your building’s regulations and stay on top of property inspections and routine repairs.
Florida is known as a place where people move to retire, but that doesn’t mean they don’t stay active! FirstService Residential makes sure you can enjoy all that your active adult community has to offer. We are committed to doing our part to keep your on-site amenities in peak condition so you can enjoy them instead of worrying about maintaining them. We can also design and implement lifestyle programs. Our managers also oversee event planning and negotiate discounts for entertainment and travel.
Your rental property should bring you return on your investment without keeping you up at night. We put our experience to work for you by marketing your property, finding qualified tenants and managing rent collection.
Property management is about more than just attending board meetings and making sure association dues are paid. It’s about people, problem solving and providing service with a smile. Our property managers are trained to be genuinely helpful every day, whether we are transitioning your community from a previous management partner, managing your association finances or putting together a preventative maintenance program for your property. At FirstService Residential, we bring the same integrity and professionalism to every single community we manage, including yours.
We aim high to earn your trust and deliver exceptional service by offering additional services to your community, including:
Our FirstService Financial affiliate works hard to put together short-term and long-term strategies that meet your association’s needs. We also use the power of our relationships to negotiate with financial institutions, so that your association pays the lowest possible fees while getting the best available returns for your money.
FirstService Financial provides expert advice on insurance to associations of every kind and size. They can connect you with insurance providers who will make sure your association has the right coverage at the best possible rates. Florida associations have special insurance needs, and FirstService Financial will help you meet them.
At FirstService Residential, we’re your partners in managing your community, and maintaining your finances is a major part of that job. Our associates and other experts will organize your regular financial reports, coordinate with your tax preparation firm and even help out with collection services, in the event they are needed. We offer multiple, convenient payment methods for your residents, to help keep your cash flow steady. We take the burden of financial management off your shoulders, so that you can enjoy your lifestyle.
One way that we aim high is to be involved in residential development projects. By being involved with developers and architects during the planning process, we can guide new communities from an operational perspective toward the very best in amenities, features and services – to becoming a place residents want to call home. Our management experts can assist with many projects from start to finish, with the goal of helping your development vision come to life.
Communication is always one of the most important parts of good customer service. Our proprietary Connect software makes it easy to keep your entire community informed and on the same page. Residents, board members and managers can all log in to check out their community calendar, book the clubhouse for an event or check their account balances. Connect also lets managers keep residents informed about community events and board or membership meeting updates.
FirstService Residential’s Hospitality Program is the first of its kind developed by a property management company to exceed the expectations of the most discerning and sophisticated residential clientele. Each building’s customized Residential Hospitality Program is created in collaboration with the Board of Directors to reflect how their residents want to live. The result is a tailored program that delivers and sustains that lifestyle. The Residential Hospitality Program will provide world-class-hotel-level service, right in your Florida high-rise community.
One of the most important services we offer is what we call Value EngineeringTM. Our industry experts will go line-by-line through all of your financials and vendor and utility contracts to make sure you are getting the best rates for the best service. We’ll negotiate the best vendor prices, so that your association is getting the most out of its money.
You never know when you’ll have an important question or when something will come up that needs our immediate attention. That’s why we offer you our 24/7 Customer Care Center just a phone call away by dialing 866.378.1099. There will always be a friendly Customer Care specialist on the other end of the line, ready to help. Our goal is to satisfy every caller on the first chance we get, and we exceed industry standards for customer satisfaction on the first call.
Another great way we can save your community money is by examining your energy consumption. Energy and water usage make up about 30% of a community association’s budget. Our affiliate, FS Energy, can check for energy leaks and recommend ways to fix them, so you can cut down on energy waste, optimize spending and shrink your community’s carbon footprint.
We never stop trying to improve, which is why we constantly provide training to our property managers and support staff. Our educational programs ensure that every FirstService Residential staff member is fully prepared to give you the best service that we can offer. Additionally, we are proud to offer the best in board member education, including board Certification Programs, workshops, webinars and more.
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