Community Association Educational Event Welcomed over  2,500 FirstService Residential Board Members, Industry Leaders and Associates

(HOLLYWOOD, Fla) FirstService Residential, formerly known in Florida as The Continental Group, hosted the FirstService Residential 2013 South Florida Conference & Exposition on Friday, October 11 at the Westin Diplomat Resort & Spa in Hollywood, FL.
As the largest educational forum of its kind in the state, the conference aimed to meet the needs of community association board members, community association managers (CAMs) and staff across the region by providing them the tools and knowledge needed to deal with day-to-day operations and long-term planning for community associations.   
Educational seminars were held throughout the day, fulfilling state requirements for association board member certification, and provided CAMs with continuing education credits in addition to a variety of courses ranging from maintenance topics, financial issues, service animals, legislative updates and more. Additionally, attendees were extended an opportunity to exchange community association best practices and establish core business relationships with subject-matter experts.   
“The ability of FirstService Residential to bring together board members and the best vendors in our industry demonstrates only one of the unique experiences we provide our clients,” said Tim O’Keefe, Regional President of FirstService Residential. “For FirstService Residential, it’s all about delivering added value to our clients and our associates while building meaningful relationships.”
A memorable part of the event was Keynote speaker and New York Times and Wall Street Journal best-selling author Shep Hyken. A dynamic public speaker, Mr. Hyken provided an entertaining and engaging address on the fine points of reshaping every great relationship built on amazing customer service. 
About FirstService Residential
FirstService Residential, formerly known in Florida as The Continental Group, is a subsidiary of FirstService Corporation, a global leader in the rapidly growing real estate services sector, one of the largest markets in the world. As the largest residential property manager in North America, FirstService Residential oversees more than 6,000 properties and 1.5 million residential units across 19 U.S. states and three provinces in Canada. The company has more than 12,000 employees driving local market expertise and managing in excess of $6 billion in budgets. For more information, visit
Oct 16, 2013