Enhancing Service through Convenient Access and Communication
An important part of the FirstService Residential service commitment are the positive experiences we strive to create for our residents, homeowners and board members at every touch point. One of the ways we create service excellence is through our 24-hour Customer Care Center, a convenient call-in resource for our residents seeking immediate information or answers to their questions at any time, day and night.
Our service-trained Customer Care Center specialists utilize FirstService Residential Connect™, our proprietary property management software, to access specialized information about each of our managed communities. This enables specialists to answer residents’ questions and resolve issues during the call, and we are proud that the Customer Care Center consistently earns high satisfaction ratings from callers after the first call.
Our Customer Care Center is another way we make a difference for the communities we serve in Alabama. Contact us to learn more.