FirstClass - The Industry’s Leading Associate Training Program

All of our associates receive state-of-the-art education and skills training through the FSR School of Professional Development. Our FirstClass program is widely recognized as the leading associate training program in the industry.  The program offers a broad array of online courses and live, instructor-led webinars, designed to help our team members advance their skills, improve their service delivery and achieve their personal career goals.  Whether our associates are located in our corporate offices, or in the field throughout the Washington, D.C. area, they are able to benefit from our robust continuing education programs. Courses are available in the following areas: 

  • Customer Service Skills
  • Leadership Training
  • Communication Techniques
  • Effective Time Management
  • Office Productivity
  • Logical Problem Solving
  • Group Decision Making
  • Understanding Financial Statements