Washington DC property management techology

About our trusted property management technology solutions for DC condominiums, high-rises, and community associations

FirstService Residential provides Washington, D.C. associations with two powerful, proprietary software solutions designed to simplify property management: HODA® and FirstService Residential Connect™. Together, these advanced tools automate routine tasks, elevate daily communication, and drive real efficiency for board members, property managers, and residents.

HODA® operates as a 24/7 Homeowner Digital Assistant, delivering immediate multilingual support via text and website chat to resolve 90 percent of routine inquiries upon first contact. Meanwhile, FirstService Residential Connect acts as a secure management hub, giving your community instant access to vital documents, mass communication alerts, and robust mobile capabilities. By integrating instant digital assistance with comprehensive management features, this technology transforms community operations and gives your property manager the bandwidth to focus on essential board objectives.
 

HODA®

HODA®, FirstService Residential’s proprietary Homeowner Digital Assistant, provides residents in your Washington, D.C. association with immediate, 24/7 support. Available in any language via text and website chat, this advanced technology resolves 90 percent of routine inquiries at first contact.

HODA® efficiently handles everyday tasks, helping residents with account management, amenity bookings, service requests, and document access. By automating these routine communications, HODA® frees up your property manager to focus on critical board objectives and broader community operations.

• Provides Washington, D.C. residents with 24/7 multilingual support via text and website chat
   
• Resolves 90% of routine inquiries immediately upon first contact
   
• Frees up your property manager to focus on vital board objectives and broader community operations
   
• Manages resident profiles, communication preferences, account balances, and transactions
   
• Processes amenity bookings, service requests, work orders, and architectural modifications
   
• Supplies instant access to important community information, statements, and documents

FirstService Residential Connect™

At the core of our value-added services is our proprietary property management software solution, FirstService Residential Connect™, which truly connects homeowners, Board and committee members with our management team. This innovative technology tool – instantly available via computer, smartphone or mobile device – provides instant access to your community’s information, documents and records, and helps improve project and vendor management, streamline operations, increase resident and community security, and so much more.  FSRConnect TM allows you to stay connected to your community, 24/7, from anywhere in the world.

As your association’s central database – and lifeline – FirstService Residential Connect™ combines information and systems related to amenities, resident data, property management, security and communication. To provide privacy and exclusivity to your community, the system utilizes a secure connection and requires qualified users to enter their unique credentials to gain access.  The system’s key features include:

• Resident Alert -  Mass Communication Tool: With just one phone call or email, your community manager can alert the entire community, or a specific group of residents, about anything from meetings, notices, weather alerts, service shutdowns, community threats, or other important information or emergency situation requiring immediate action. Emails can also include attachments, which can save the community money by eliminating postage costs.
   
• Interactive Community Website: FirstService Residential Connect™ also provides a professionally-looking and user-friendly community website for all its homeowners. Residents can manage their account balances, pay association fees  and download community association documents at any time. Community managers and Board members can utilize the system’s user-friendly tools to post news, Board meeting minutes, community calendars, capital projects, etc. FirstService Residential Connect™ helps residents feel engaged with their community and neighbors.
   
• ConnectMobile (Violation/Work Order/Architectural/Inspections): Many FirstService Residential Connect™ features are also available in a mobile application, ConnectMobile, for iPhone. This app is an invaluable tool for community association managers who use  it to instantly create violations and work orders – with embedded photos – as they tour their communities. Documents and photos can be tracked and archived through a simple web control panel, allowing the Board members and your community manager to view the status of every work order and violation, including resident comments.   ConnectMobile can also be used to create, manage and track architectural modification requests and community inspections.

Contact us today to learn more.