Enhancing Service Through Convenient Access and Communication

At FirstService Residential New Jersey, our highest priority is to provide friendly and responsive service to each of our residents and homeowner association Board members at every opportunity.  One of the many ways we deliver world-class service is through our unique Customer Care Center – a 24/7 service-focused resource providing instant answers and information to your homeowners and residents.

Here’s how it works:  when one of your residents places a call, our highly trained, service-focused customer care specialists spring into action, utilizing FSRConnect™, our proprietary community management software program,  to access a comprehensive database of information specific to your community.  Our goal is to answer users’ questions, provide information and resolve issues and inquiries at the initial point of contact – and that’s exactly what we do.  We are very proud that our Call Center continues to earn very high scores from satisfied users after the first call, which far exceeds the industry average for initial customer satisfaction.