Communities have consistently turned to FirstService Residential for their Georgia property management needs for the last 10 years. In that short amount of time, we have established ourselves as the leading property management company in Atlanta and beyond. Our local managers bring their expertise and experience to the table every day, delivering the exceptional service you expect and deserve. We have the area covered, from Alpharetta to Augusta and Buckhead to Sandy Springs. Every associate works hard to improve your community of townhomes, single-family homes, condos or high-rise buildings, so that you can focus on what really matters to you.
We help keep your finances on track by optimizing your association budget and negotiating the best rates for important third-party services. We maintain your landscaping and common areas, so that your community is one you are proud to show off. We also provide constant training for our own associates and for your board members, so that everyone with a hand in running your community has the knowledge to do it well. At FirstService Residential, we’re passionate about doing what’s right for every community we manage.
Atlanta is a busy, vibrant city that offers its residents a variety of living options, from the high-paced urban living of downtown to the quiet of the suburbs. We recognize how diverse these choices are, so our local associates are well-trained in managing all kinds of communities, from single-family communities to amenities-driven high-rises to master-planned golf communities. We’re proud to offer our award-winning customer service in the following areas:
We know how important your home and your community are to you. Whether you lay your head in a bed in a high-rise building, a townhome or a single-family home, our community management experts know exactly how to help your board make your community the best it can be. We work with your association leadership to make sure your community gets all of the services it needs to run at its best. At FirstService Residential, we’re proud to bring our tailor-made solutions to properties of all shapes and sizes, including:
Our experienced property managers know how to add value to your neighborhood while improving your lifestyle, from single-family homes to townhomes. We build great relationships with our association boards by putting our heads together to come up with the best action plan to suit your community needs, whether they include optimizing your budget, improving rule enforcement or bettering communication. We walk your property regularly and quickly bring issues to the board’s attention so that your community always looks its best.
At FirstService Residential, we know exactly what it takes to make sure your condo association runs as smoothly and efficiently as possible. Our condo specialists will take care of everything from front desk staffing to vendor pricing negotiations. From amenities and maintenance to inventory control and local condo laws, FirstService Residential has your condo completely covered.
We have a long track record of successfully managing high-rises by overseeing your financials, maximizing your building’s curb appeal and maintaining your important amenities. We constantly keep up with common areas to make sure your building is always looking its best. We can implement preventative maintenance programs that help get the longest service from your equipment. Our on-site personnel are well trained in understanding what your high-rise has to offer and what your residents demand. We’ll even keep watch over building visitors and package deliveries, so that you don’t have to.
Whether you have an existing large-scale community or you're planning one for development, our experts offer strategic planning and financial management services that will keep your operation running smoothly or get it off the ground.
At FirstService Residential, the same principles that make us Georgia’s leading residential property managers are applied to commercial properties. We work to optimize operational budgets for all kinds of commercial properties, including mixed-use, business office parks, commercial condos, live/work/play communities and retail centers throughout the Atlanta area. Our financial teams provide regular updates about budgets and cash flow to help keep your commercial property financially stable. We also oversee utilities, vendors and landscapers to make sure your property is getting the best prices for these important services.
Community management is about more than just overseeing operations and maintaining curb appeal. It’s about being genuinely helpful every day for our residents and board members. It’s about creating a customized plan for each community we manage and doing everything we can to make the day-to-day operations of your association as simple as possible. We’ll attend your board meetings, so we can provide residents and board members with open lines of communication to the management team. We’ll take care of your management reports, vendor and supplier orders, equipment maintenance and emergency planning. Our managers will even coordinate volunteer committees of residents for social event planning and architectural modification review. Giving everyone a chance to be involved is just one way that FirstService Residential can bring a community closer together.
We also add value to your community through additional services that we offer, including:
Finances are one of the most important aspects of managing any community. Our financial affiliate will work to get you the best interest rates on association reserves, so your financial reserves can grow. FirstService Financial, our insurance and financial services affiliate, can help your association find the best coverage options and rates for your community.
We put all of our resources to use so your association’s finances are always kept in order. We’ll stay on top of budget reports, receipts, invoices and expense statements so you always know where your community association stands with its money. We make all of this information available to your board 24/7 through a secure server. Staying organized all year long will also make tax preparation a simpler process for everyone involved. We offer your residents several payment options for association dues, including on-site lockbox services, and we oversee collections services to recover any outstanding dues from late or delinquent homeowners.
Great customer service cannot exist without great communication. Our FirstService Residential ConnectTM software makes it easy for residents, board members and property managers to always stay on the same page. Everyone in the community can log in to access a central hub of information, including community calendars, amenities scheduling, maintenance requests and association dues payments. Board members can also use this system to send out important community-wide alerts about anything from severe weather warnings to meeting schedule changes.
Customer Care Center
It’s important for everyone in your community to know that help is available around the clock if it’s needed. We offer a 24/7 Customer Care Center to answer questions and resolve any issues, day or night. Solving problems on the first call is always a goal for our Customer Care associates, and our users give us high marks for first-call resolution.
Our high-rise properties benefit from our convenient building maintenance and cleaning services. We only use the most qualified vendors to deliver the most reliable service in the industry. Our janitorial and maintenance teams can handle everything from trash removal and vacuuming to restroom cleaning and lobby maintenance. We also oversee repair and painting services for your building’s common areas.
Some of our luxury high-rises benefit from things like concierge and doorman services. Concierge services can include a wide variety of requests like dry cleaning pickup, grocery delivery, making travel arrangements or dinner reservations. We’re also able to closely monitor everyone who visits your building through front desk and doorman services. Mobile and foot patrols are also available to help keep your building secure.
Every one of us can always find a way to get better at what we do. At FirstService Residential, we give all of our team members the chance to keep learning and growing through continuing education and training programs. Even board members can take advantage of our training courses by learning more about certain financial, legal, management and legislative aspects of how we manage your communities.
We’re able to contribute valuable input to developers and architects through every stage of the development process. We’ll help with everything from site plan review and schedule management to vendor negotiations and community staffing. We’re here to help keep your project on time and within budget.
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