Leadership

Mark Stoops is the President of Alabama, Georgia and North Florida for FirstService Residential. He has been with FirstService Residential since 1998 and has more than 35 years of property management experience. Under his leadership, the company has significantly improved client satisfaction and retention. As President, Stoops is responsible for the leadership and operational oversight of more than 200 associates and 80 communities in Georgia.

Stoops is a graduate of Western Kentucky University where he earned his Bachelor’s Degree in Business Administration. He is also a Licensed Community Association Manager (LCAM) and a Certified Manager of Community Associations (CMCA).

Originally from Charleston, South Carolina, Stoops was based in St. Petersburg, Florida until he relocated to Atlanta in 2016. He also has a home away from home in New Orleans.Stoops supports various charitable causes including St. Vincent DePaul, Metropolitan Ministries and New Orleans-based Joshua House.

Bobet Bennett-Marshall serves as Senior Vice President, Financial Services, leading the teams that provide accounting and financial services to the 1,600 community associations managed by the South region of FirstService Residential.

Prior to joining FirstService Residential, Bennett-Marshall spent more than 17 years with Wyndham Destinations Inc., most recently as Regional Vice President of Resort Operations-Florida, Caribbean and New Orleans. She also held leadership roles in finance and corporate services including Vice President Division Controller-Wyndham Vacation Ownership and Vice President of Finance-Enterprise Shared Services for Wyndham Worldwide.

Bennett-Marshall holds a bachelor’s degree in accounting from Rutgers University, a Master of Science degree in Management from Stevens Institute of Technology, and is a licensed Community Association Manager (CAM).

She is a native of Jamaica and enjoys listening to music, reading and spending quality time with her three sons.

 

Lillian Guerrero serves as Vice President, Marketing & Communications for the South Region of FirstService Residential. Guerrero oversees all marketing and communications initiatives for the region, both external and internal, including the direct support of the company's sales efforts, public relations and crisis management. 

Guerrero joined FirstService Residential in 2012, bringing with her over two decades of marketing and branding expertise, much of that focused on the real estate and hospitality industries. She is a graduate of Florida International University, with degrees and certifications in Marketing, Advertising and Business Administration.

Guerrero, a native New Yorker, is a long-time resident of South Florida and supports a variety of causes including St. Jude Children’s Hospital and Miami Rescue Mission.

 

Michael Strait serves as Vice President of Sales for FirstService Residential’s South Region.

Strait joined FirstService Residential in June of 2016, previously serving as Vice President of Business Development for the North Region. Strait has a strong track record of success in building sustainable, growth-oriented organizations, and believes that the cornerstone of any organization is a deep understanding of its customers and their needs. 

Strait is a gratudate of The University of Western Ontario where he attained a degree in Economics. He  is a native of Toronto and recently relocated to South Florida with his family.

As Vice President of FirstService Residential in Georgia, Reid Schermer is responsible for overseeing the operations and growth initiatives for the Georgia market.

Schermer’s extensive background includes more than 15 years of operations and project management experience in the commercial and residential real estate industry.

Prior to joining FirstService Residential, Schermer held various management positions with real estate consulting firms and developers. In these roles, he managed the development of numerous large-scale residential communities, executed strategic initiatives and maintained operational excellence and service to his clients.

Schermer earned a Bachelor of Science degree from Florida State University. He moved to Atlanta in 2012, where he enjoys spending time with his family, reading and the outdoors.
 

Jorge Dominguez serves as Regional Director for FirstService Residential. In this role, he is responsible for supporting Community Association Managers in their daily operations, while also ensuring that all onsite staff is delivering exceptional service to Boards of Directors and residents. Dominguez possesses extensive experience with strategic planning, contract negotiation, cost containment, and contract and vendor management.
 
Dominguez joined FirstService Residential in 2009 and offers more than 12 years of property management experience to the company. A licensed realtor with a background in construction, Dominguez brings a breadth of knowledge and experience to the Atlanta communities in his care.
 
Dominguez hails from Granada, Nicaragua and grew up in Miami, Florida. He moved to Atlanta in 2004. He holds a real estate license and is a member of the Community Association Institute. As a previous Board member and current committee member for his own community, Dominguez has a unique understanding of the needs of a community association. 
 
An avid reader, in his spare time, Dominguez loves to participate in reading clubs and creative writing workshops. He has a passion for architecture and design, which inspires him to travel to new places when the opportunity arises. 

Eric Love serves as Regional Director for the FirstService Residential high-rise division. In this role, he is responsible for supporting community association managers in the Atlanta area, ensuring the consistent delivery of exceptional service to the communities in his care.

Love joined FirstService Residential in July 2012 and has extensive experience in strategic planning, including capital project management, contract negotiation, day-to-day community association operations, contract and vendor management, financial expertise and developer transitions.  

Love earned a Bachelor’s Degree in Real Estate from the University of Georgia and is a licensed real estate professional.

Love is actively involved in the Georgia chapter of Community Association Institute (CAI) where he serves as co-chair of the Helping Hands Committee.

Joe Padron serves as Regional Director for FirstService Residential, providing direct support for community association managers in the Atlanta area to ensure the consistent delivery of service excellence to FirstService-managed communities.

Padron holds a bachelor’s degree in Communications as well as a master’s degree in Business Administration from Liberty University. Padron joined FirstService Residential in 2009 and previously served as Director of Front Desk Operations for the company’s high-rise division.
 
Padron hails from West Palm Beach, Florida, where he volunteered his time with Scholar Career Coaching, mentoring high school students on goal setting and interview skills. Padron moved to Atlanta in 2015, where he currently resides with his wife and children.

Rich Breske joined FirstService Residential in 2014 with over 15 years of accounting experience.  Breske is responsible for ensuring the delivery of quality financial services to our association clients, ensuring proper accounting practices and procedures are followed and evaluating our existing procedures and implementing improvements as needed. Breske is also responsible for the seamless accounting transition of new clients to FirstService Residential.
 
Prior to joining FirstService Residential, Breske served as the Senior Property Accountant for a Real Estate Investment Trust (REIT) and was directly responsible for an asset portfolio of $200M.  Breske was successful in developing policies and procedures for accurate job cost and tracking, financial reviews to ensure Sarbanes-Oxley compliance, billing efficiencies, and conducted training to all employees on accounting software. 

Breske has a Bachelor's of Science degree in Business Management and Marketing from Florida Metropolitan University. Originally from Seminole Florida, Breske moved to Cumming, GA in 2013 where he lives with his wife and three stepchildren.

As Business Development and Client Relations Director for FirstService Residential, Ashley Pafford is responsible for developing and implementing strategies for new business and marketing for the organization, as well as provide support to both existing and prospective clientele.

Part of her role as client liaison entails ensuring a seamless transition for communities new to FirstService Residential. As such, Pafford is tasked with forging lasting relationships with condominium, HOA Board members and developers, including orchestrating industry leading educational events to benefit the organization’s clientele.   

Pafford joined FirstService Residential in 2013, bringing nearly a decade of commercial and residential real estate experience to the organization. Prior to joining the company, she worked for Sotheby’s International Realty in Jackson Hole, Wyoming and local Atlanta developer Regent Partners on their mixed-use, luxury high-rise condominium, Sovereign.
 
An Atlanta native, Pafford graduated from the University of Georgia and holds a Georgia real estate license. She is heavily involved with the Community Association Institute (CAI) and also serves on the Urban Land Institute (ULI) Atlanta Advisory Board.