Resilience First^℠

Enhancing support for condo and strata corporations through scale, expertise, and preparedness

When you serve on a condo or strata corporation, resilience is not theoretical. It’s a responsibility.

You are entrusted with protecting your community’s largest shared investment, often while navigating evolving insurance requirements, aging infrastructure, and increasing exposure to water, snow, fire, and storm-related risk.

Resilience First^SM is a program designed specifically to enhance the level of support available to board and strata council members in the communities we manage. It brings together the scale of FirstService Residential and our broad local market presence to help provide access to coordinated services, negotiated pricing, and responsive support when it matters most.
 
 

A different model for condo and strata corporations

Most residential communities operate independently when preparing for storms or responding to a loss. That often means:

• Limited visibility into existing risks
   
• Delays securing qualified contractors
   
• Pressure to make high-stakes decisions without complete information

Resilience First is designed to help address these challenges by bringing greater structure, insight, and coordination to the process.

"Every storm season, we see the same pattern: communities and high-rises reacting after the fact, waiting on contractors, navigating insurance delays, and managing resident frustration. Resilience First shifts that experience. By lining up trusted expertise ahead of time, board and strata council members enter storm season with clarity instead of uncertainty."

Erik Levin, Vice President, Vendor Programs & Solutions, FirstService Residential

How Resilience First supports your community

1. Pre-storm preparedness and risk visibility

   We help condo and strata corporations better understand current conditions before an event occurs.
    
   • Pre-loss reviews across water, fire, and other critical systems
      
   • Identification of potential vulnerabilities and areas of exposure
      
   • A clear plan to support informed decision-making

   "Managing a property isn't just about handling what's in front of you each day. It's about safeguarding what's ahead. That's the thinking behind Resilience First: giving board and strata council members the tools to anticipate challenges and get ready before the pressure hits. The idea is straightforward…when a crisis comes, you're not scrambling, you already have a plan."
   
   John Brea, President, North Region, FirstService Residential

2. Enhanced access to experienced professionals

   Through our scale and established relationships, we help connect communities with experienced professionals.
    
   • Baseline inspections, available on a complimentary basis for participating communities
      
   • Partners with experience supporting condo and strata corporations
      
   • Clear, documented reporting to help inform board and strata council members



3. Coordinated support following a storm or loss

   When an event occurs, preparation and coordination can make a meaningful difference. Resilience First is designed to help your community avoid starting from scratch.
    
   • Pre-established relationships with restoration partners
      
   • Baseline familiarity with your property before an incident
      
   • Support for timely mobilization and coordinated communication when conditions allow

   "Restoration goes beyond fixing what's broken. It's about getting residents back to normal life as fast as possible. That's why we conduct pre-storm inspections on every property: they give us a clear baseline before disaster strikes, so when it's time to mobilize, we're moving on knowledge instead of guesswork."
   
   Beck Wells, Senior Vice President, Operations, First Onsite

   "True resilience is planned for, not reacted to. In the aftermath of a major storm, restoration resources become scarce fast, and communities without a standing partnership can be left waiting. Resilience First properties skip that wait. Through Resilience First, they've already secured a trusted relationship and priority response, well before any storm is even on the radar.​​"
   
   Alex Ngjuyen, Senior Vice President, Strategy & Operations, FirstService Residential

Why this matters for condo and strata corporations

• Infrastructure-related failures are among the most costly and disruptive events communities face
   
• Many issues are not visible until they become major problems or insurance claims
   
• Water damage remains one of the most common drivers of loss in residential communities
   
• Without proactive planning, small issues can escalate into more significant financial exposure

Resilience First is designed to help boards and strata council members move from reactive decisions toward more structured, informed governance.
 

What you can expect

• A straightforward, minimally disruptive inspection process
   
• Assessments completed efficiently, depending on property size and complexity
   
• Clear documentation and reporting for your board of directors or strata council
   
• Support to review findings and determine next steps

Resilience starts before the emergency

When an emergency happens, every minute matters. That is why FirstService Residential works with First Onsite before an event occurs.
 

Through a complimentary property walkthrough, First Onsite gains a clear understanding of each property’s systems, structure, access points, and risks. This allows response efforts to begin with critical knowledge already in place when an emergency strikes.

With an Emergency Response Plan done in advance, teams can respond faster, reduce disruption, and support recovery when it matters most.

Because resilience does not start after the event. It starts long before it.
 

Frequently asked questions

Is this program designed for condo and strata corporations?

Yes. Resilience First is built specifically for condo and strata corporations, and the communities they oversee.
 

Does this replace our current contractors or vendors?

No. The program is designed to complement existing relationships and provide additional insight, coordination, and support.
 

What is included in the inspections?

Baseline assessments of key systems, with documentation outlining observed conditions and general maintenance considerations.
 

Take the first step

Through Resilience First, FirstService Residential is enhancing the support available to the condo and strata corporations, leveraging our scale and local presence to help create meaningful advantages before and after a storm.

Request a complimentary pre-loss review and receive a tailored plan designed for your community.

Because preparation isn’t optional. It’s leadership.
 

Let’s get started

If you are a board or strata council member in a community or high-rise managed by FirstService Residential, you can contact your community manager to request a complimentary pre-loss review and receive a recommended First Steps emergency plan tailored to your community.

Services offered through Resilience First are subject to availability and may vary by market, partner capacity, and community needs. Each residential community is unique, and recommendations are intended to support, but not replace, board or strata council decision-making or professional advice.

Resilience First is designed to support preparedness and coordination but does not guarantee specific outcomes, timelines, or insurance-related results. First Onsite is a subsidiary of FirstService Corporation. Third-party services are provided by independent partners and may vary based on conditions outside of FirstService Residential’s control.