Our unique value-added services, depth of experience and commitment to service excellence – delivered with a personal touch – make FirstService Residential your partner of choice for your community. Whether you are in a condo, townhome or HOA, we are there for your community every step of the way. From finances to maintenance requests and vendor management and even on-site employee hiring, training and supervision, we offer a customized full-service management program to meet your community’s needs.
Here are some of the management and value-added services FirstService Residential Massachusetts offers:
Our team of experts will ensure your community finances are in order so your association is stable. We provide detailed, accurate and timely financial reporting as well as take care of the day-to-day business of prompt bill payments and processing. And we make sure there is transparency at all times by providing you with 24/7 online, secure access to all your financial records.
As a client of FirstService Residential Massachusetts, you can take advantage of financial programs that ensure your association funds are working for you. Because of our broad knowledge base, we are able to create value for our clients through expert advisory services, tailored financial solutions designed to maximize your return while protecting your investment, and lower rates on banking and insurance products. These exclusive programs are created for FirstService Residential clients and are optional; however, many FirstService Residential clients participate because of their added value.
FirstService Residential makes sure trustees, residents and the management team are always connected with our technology solution, FirstService Residential Connect™. This robust proprietary property management software is customizable to your community’s needs and allows for easy access to communication tools, community documents, work order requests and financial accounts. And, because it is web-based, board members, residents and community managers all have access at any time on the device of their choice, whether computer, smartphone or tablet.
We know you can have questions about your community at any time of day, so we make sure we are always just a phone call away. Our 24/7 Customer Care Center is staffed with friendly Customer Care associates, waiting to help residents and board members alike, any day of the year. Since service excellence is our mission, we work hard to satisfy every caller the first chance we get, and most of our users have rated us highly in doing just that.
Our associates can give your board much-needed support: planning and coordinating board and homeowner meeting, managing board meeting minutes and overseeing procedures for architectural modifications requests. We want you to enjoy your community; having administrative support can help.
FirstService Residential Massachusetts offers facility services to help manage your community property. We conduct regular property inspections to look for problems before they become bigger problems, oversee maintenance requests and work with all contractors to make sure you get the best rates for any community project. It’s also incredibly easy to track the status of all maintenance activities and history using our FirstService Residential Connect software.
Residents, trustees and the management team need to have open lines of communication at all times to keep any community living in harmony. We help with this by attending board meetings and answering any questions or concerns. We can oversee the community website, help put out informative newsletters if desired and send out alerts and reminders via our FirstService Residential Connect platform. Staying informed has never been easier!
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