A guide to property management education: Everything you need to know

What is property management education?

Property management education refers to the training, coursework, and certification programs that teach the fundamentals of managing residential, commercial, or mixed-use real estate. These programs typically cover topics such as real estate law, leasing, budgeting, maintenance planning, conflict resolution, vendor management, and fair housing regulations.

In Massachusetts, managing properties comes with a unique set of expectations, legal requirements, and opportunities for growth. Whether you're new to the field or looking to expand your credentials, investing in property management education can help you build confidence, gain practical knowledge, and prepare for the responsibilities that come with this career path.

This article is not intended to and does not constitute legal advice or create an attorney-client relationship. Property managers and association board members should consult their association’s attorney to discuss the legal implications of their decisions or actions prior to proceeding.
 

How to become a property manager in Massachusetts

Unlike some other states, Massachusetts does not issue a dedicated "property manager license." Instead, the need for licensure depends on the specific activities you're performing as a property manager.

Most property managers start by obtaining a real estate salesperson license, which allows them to perform rental and leasing duties under the supervision of a licensed broker. This is typically the first step for those working in third-party property management companies or handling rentals for multiple property owners.

To become a licensed real estate salesperson in Massachusetts, you must typically:

• Be at least 18 years old
   
• Complete a 40-hour pre-licensing course at an approved real estate school
   
• Pass the Massachusetts salesperson exam
   
• Submit a license application and pay the required fee

After gaining at least three years of experience as a licensed salesperson, you may choose to pursue a broker license, which allows you to work independently or supervise other licensees.

To become a licensed real estate broker, you must typically:

• Hold a Massachusetts salesperson license for at least three years
   
• Complete an additional 40-hour broker course
   
• Pass the broker exam
   
• Submit a broker application and pay the fee

Whether you need a salesperson or broker license depends on your level of responsibility and independence.
 

Do property managers in Massachusetts need to be licensed?

Licensing requirements vary depending on the scope of your responsibilities. You may not need a license if you are managing properties owned by your employer and your duties are limited to maintenance, coordination, or oversight, without engaging in leasing or rent collection. Similarly, many community association managers who serve HOA or condo boards may not require licensure if they are not performing brokerage-level tasks.

However, if you are leasing, showing units, collecting rent, or negotiating leases on behalf of others, these activities are generally considered real estate services under Massachusetts law and typically require a license. If you’re unsure which path applies to your specific situation, consult the Massachusetts Board of Registration of Real Estate Brokers and Salespersons or a qualified attorney.
 

Property manager certifications

Certifications can add credibility and depth to your resume, particularly if you're pursuing leadership roles or managing larger portfolios. While certifications are not legally required in Massachusetts, many employers prefer or recommend them because they signal professional standards and ongoing commitment to the field.

Two of the most recognized certifications nationwide are:

• Certified Property Manager (CPM): Offered by the Institute of Real Estate Management (IREM), this credential focuses on leadership, financial operations, marketing, and asset management. Earning the CPM designation involves coursework, passing multiple exams, and demonstrating field experience.
   
• Certified Apartment Manager (CAM): Provided by the National Apartment Association (NAA), this designation is designed for professionals overseeing multifamily rental properties. The CAM program includes training on maintenance, marketing, fair housing laws, and resident retention strategies.

Additional certifications include:

• Accredited Residential Manager (ARM): Also offered by IREM, this is well-suited for those managing residential properties early in their careers.
   
• Certified Apartment Leasing Professional (CALP): Formerly known as the National Apartment Leasing Professional (NALP), this credential is ideal for leasing agents seeking specialized knowledge.
   
• Residential Management Professional (RMP): Offered by the National Association of Residential Property Managers (NARPM).

These certifications often require a combination of coursework, examinations, and documented experience in the field. Once earned, many require continuing property management education credits to stay active.
 

Property management education courses in Massachusetts

Property management education programs are available through community colleges, technical schools, and professional organizations, offering everything from short-term certificates to full degree programs. Many of these courses are designed with working professionals in mind, with flexible options like evening classes and online learning. Topics often include real estate fundamentals, property operations, finance, and local housing laws, giving you the practical tools you need to manage communities more effectively.

Private institutions and real estate academies also offer specialized property management programs, covering areas such as:

• Tenant relations and communication
   
• Budgeting and financial planning
   
• Massachusetts-specific housing law and fair housing compliance
   
• Facilities maintenance and vendor coordination
   
• Leasing practices and occupancy strategies

In addition to local offerings, national organizations like IREM, NAA, and NARPM provide robust online learning platforms. These can allow property managers to pursue education on their own schedule, while still gaining access to credentialed instructors and up-to-date materials. For the most accurate and up-to-date information on licensing and continuing property management education requirements, consult the Massachusetts Board of Registration of Real Estate Brokers and Salespersons or seek legal guidance.
 

Why education matters for property managers

Property managers are expected to wear many hats. On any given day, they might review maintenance requests, manage budgets, attend board meetings, or navigate evolving state regulations. Without a strong educational foundation, this level of responsibility can quickly become overwhelming.

Education helps by clarifying expectations, offering strategies for operational efficiency, and deepening awareness of best practices in the field. Whether you’re managing a single building or an entire portfolio, continuing your professional development can improve your confidence, your service quality, and your career trajectory.

At FirstService Residential, we partner with board members and community leaders to help navigate the ever-changing world of property management. Through training resources, compliance support, and industry-leading tools, we aim to simplify the work of managing residential communities across Massachusetts. To learn more, contact us today.