Thursday January 15, 2026
Boston’s skyline is a dynamic blend of historic charm and modern innovation, and its residential communities reflect that same diversity. From waterfront condos in the Seaport to luxury high-rises in Back Bay, FirstService Residential helps boards and residents navigate the complexities of urban living with a strong commitment to service excellence.
We spoke with Noushig Hagopian, senior vice president of FirstService Residential’s New England market, to explore how her team supports high-rise and luxury condo communities across the Greater Boston area—and what boards should be asking to ensure long-term success.
Supporting Boston’s high-rise communities with professional property management: An interview with Noushig Hagopian
Noushig is responsible for providing oversight and operational leadership to the associates throughout New England. In addition, Noushig works closely with the company’s operations teams.Noushig is an accomplished real estate executive with extensive experience in mentoring high-performing teams, overseeing day-to-day operations of several premier buildings in Boston, and developing significant programs to meet key strategic objectives. She possesses a diverse background in hospitality, food and beverage, real estate, construction and major infrastructure project management.
She is a graduate of Bentley University in Waltham, Massachusetts and holds her CMCA® and AMS® designations.
"I’ve been in the property management industry for 19 years and with FirstService Residential for the past 3.5. I grew up in Waltham, so Boston is my home. Before stepping into my current role, I managed several high-rise buildings in Back Bay and the Seaport. That hands-on experience helped me understand what boards and residents truly need."
Noushig Hagopian, senior vice president of FirstService Residential’s New England market
What sets FirstService apart in property management in the Boston market?
"Our leadership mentality is a key differentiator. We don’t just assign a manager—we surround them with subject matter experts in engineering, finance, and compliance. That depth of support ensures our communities receive proactive guidance, not just reactive service. Our culture is built on values like accountability, transparency, and excellence, which are shown in everything we do.
One of the ways we are achieving excellence is with our newest technology, HODA®, our Homeowner Digital Assistant. It responds to questions by text or web chat 24/7. HODA is integrated with FirstService Residential Connect and helps deliver detailed information specific to your community, such as account balances, service requests, booking amenities, and more."
What should boards be asking their current property management company?
"Boards should ask: ‘How are you preparing us for long-term success?’ That includes questions about capital planning, reserve fund investment strategies, and regulatory compliance.
They should also ask: ‘Is our manager supported by a broader team?’ and ‘Are we receiving proactive recommendations to improve operations and resident experience?’ These questions reveal whether your management partner is truly invested in your future."
How should boards prioritize short- and long-term goals?
"Start with a reserve study and a capital needs assessment. That gives you a roadmap for future projects. Then, align your budget and operations with those priorities. Short-term goals might include improving communication or enhancing amenities, while long-term goals focus on infrastructure, financial health, and sustainability. We help boards balance both."
How does FirstService support boards in fulfilling their fiduciary responsibilities?
"We provide financial transparency, timely reporting, and strategic planning tools. Our team helps boards understand their obligations and make informed decisions. We also offer investment guidance for reserve funds, ensuring they’re properly allocated and earning returns while remaining compliant with Massachusetts regulations."Visit our Boston board members page to learn more about the services and support we provide to boards throughout the area.
What are some frequent concerns you hear from communities switching to FirstService?
"Boards often tell us their previous managers lacked support, didn’t follow up, and failed to suggest proactive initiatives. Financials were slow, and communication was inconsistent.
Boards suffer from a lack in service levels, and their expectations are not met. We address those concerns head-on with structured processes, responsive service, and a commitment to continuous improvement."
What types of communities do you serve in the Metro Boston area?
"We manage a wide range—from luxury high-rises in Back Bay and Seaport to waterfront condos in East Boston and boutique buildings in Charlestown. These include PIER 4, Twenty Two Liberty, Trinity Place, and Tremont on the Common. Each neighborhood has its own character and needs, and we tailor our approach accordingly."Learn more about our localized Boston property management services here.
How do you enhance the resident experience in high-rise buildings?
"We help boards create lifestyle programming—fitness classes, seasonal events, and concierge-style services. We also use technology like FirstService Residential Connect and our Homeowner Digital Assistant (HODA®) to streamline communication and service requests."Interested in learning more about our high-rise property management services in Boston? Click here for more information.
How does FirstService stay ahead of regulatory changes?
"We’re actively engaged with the Community Associations Institute (CAI), which tracks legislation affecting community associations. In Massachusetts, recent discussions around reserve funding and structural inspections are prompting boards to reassess their financial strategies. Our scale and expertise allow us to guide communities through these changes with confidence."Read our article 'Massachusetts condo rules and regulations: A guide to unenforceable rules, compliance, and more' for information on local legislation impacting the industry and how we can support compliance.
Serving Boston’s most vibrant neighborhoods
We’re proud to support communities throughout the Metro Boston area, including:- Back Bay, home to historic luxury high-rises with concierge services and classic architecture
- Seaport, offering modern waterfront condos with resort-style amenities and smart building features
- South Boston, blending traditional charm with new high-rise developments
- East Cambridge, where innovation meets residential living near Kendall Square
- Charlestown, featuring boutique luxury buildings and family-friendly condo communities
Why scale matters in today’s regulatory climate
As Massachusetts considers new regulations around reserve studies and building safety, boards need a management partner with the resources to respond quickly and effectively. FirstService Residential’s national footprint and local expertise allow it to stay ahead of these changes, offering strategic guidance and access to vetted vendors, financial tools, and compliance support.Smaller firms may struggle to keep pace, but FirstService brings the depth and agility needed to protect communities and plan for the future.
Resident reviews from Boston communities
"FirstService has transformed our building. The team is responsive, professional, and always thinking ahead."
L.B., Boston
"We finally feel supported. Our manager is backed by a team that knows what they’re doing."
S.T., East Cambridge
Final thoughts
Boston’s high-rise and luxury condo communities deserve management that reflects their sophistication and complexity. FirstService Residential delivers that through expert leadership, proactive service, and a deep understanding of the local market. Whether it’s navigating new regulations, enhancing amenities, or building community, FirstService is proud to help Boston’s residential buildings thrive.Interested in Boston high-rise property management? Contact FirstService Residential to learn more.