Leadership

Noushig is responsible for providing oversight and operational leadership to the associates throughout New England. In addition, Noushig works closely with the company’s operations teams.

Noushig is an accomplished real estate executive with extensive experience in mentoring high-performing teams, overseeing day-to-day operations of several premier buildings in Boston, and developing significant programs to meet key strategic objectives. She possesses a diverse background in hospitality, food and beverage, real estate, construction and major infrastructure project management.

She is a graduate of Bentley University in Waltham, Massachusetts and holds her CMCA® and AMS® designations.

As Director of Property Services, Jessica Laperle leads the FirstService Property Services Mobile Maintenance Team in New England and provides subject matter expertise and support for capital projects across our communities.

Since joining FirstService Residential in July 2022 as a Portfolio Manager, she quickly advanced to the role of Regional Manager in July 2024. Before her time with FirstService Residential, she built a robust leadership background in construction and project management as a Senior Construction Project Manager, where she worked closely with Condo and HOA boards to oversee capital projects and community improvements.

In addition to her construction and property management experience, she has held leadership roles in sales and marketing, visual design/merchandising, and management, bringing a well-rounded skill set to her current role. 

She holds a Bachelor of Arts Degree from Framingham State College and a Master's Degree from Anna Maria College.
 

Michael A. Mendillo is an equity partner at FirstService Residential, the largest residential management company in North America, where he serves as President and Principal of the company's East Region. In this role, he leads client retention, leadership development, culture building, organizational growth, and strategic initiatives across a broad regional footprint.

Mendillo has played a significant role in the company's growth, including helping establish FirstService Residential's East Region through the partnership between The Wentworth Group and FirstService Residential in 1997. He brings decades of experience in residential real estate and community association management, along with first-hand insight into the trends shaping the industry.

Before joining FirstService Residential, Mendillo founded and served as CEO of Mandell Investment Inc., a real estate investment management firm serving national and regional residential developers. He holds a Bachelor of Science in Business from William Paterson University and serves on the University's College of Business advisory board.

A recognized thought leader in the industry, Mendillo has taught community association management at Monmouth University and has spoken nationally on leadership, service, and corporate culture for organizations including Columbia University, New York University's Stern School of Business, William Paterson University, the International Builders' Show, Community Associations Institute, and the Institute of Real Estate Management.

Scott Bresnick drives and supports a wide range of strategic and operational initiatives. He is also responsible for transferring best practices across the operations and business units to impact positive change throughout the organization.

Bresnick brings over 20 years of strategic management and process development experience. He has hands-on experience with businesses ranging from start-up to enterprise with extensive knowledge of corporate operations and business management including business planning, strategic management, and project planning.

Bresnick received his Bachelors Degree in Business Management and his Masters in Business Administration, both from Monmouth University in West Long Branch, New Jersey.

Jack Boselli oversees the company’s financial and accounting services we provide to the communities we manage. Boselli brings an innovative and results-oriented approach with a proven track record for success in association accounting, financial and strategic planning and operational proficiency to his role. In addition, his experience as a market president overseeing Condo/HOA and large-scale communities gives him incredible insight into the unique needs of the boards we serve.

Boselli has been engaged in the association management industry for over 20 years and has 12 years of experience in financial planning.

He is a former owner of two management companies and spent over 10 years in the investment field as a financial consultant for a national investment firm. He is a graduate of Widener University and holds a Bachelor of Science degree in Business Administration, with a major in Accounting. He has attained his CMCA®, AMS® and PCAM® designations and is an active member of CAI.

Jesse DiGiovanni, vice president of human resources, is responsible for the oversight and direction of all human resources activities, including planning and development of initiatives to align with company policies, culture and best practices. She will also serve as a strategic business partner, working closely with market and operational leaders to help meet and exceed organizational goals.

DiGiovanni has vast experience working with leadership teams to advise on talent management, associate engagement, HR metrics analysis, workforce and succession planning, performance management and learning and development functions. Most recently she served as the HR Leader – East Coast for The RealReal. Jesse has an MBA in human resource management from Fairleigh Dickinson University and a Bachelor of Science in human resources management and industrial psychology from Ramapo College of New Jersey.

Alan Trachtenberg has centralized legal oversight responsibility including contract initiation, review and negotiation; oversees corporate compliance; provides education, advice and assistance to associates on their responsibilities and legal related industry topics; litigation oversight and management; risk management including mitigating and reporting and liaison for national risk management and insurance programs; consults on and assists with employment law and related matters.

Trachtenberg has over 20 years experience in the professional community association management having previously provided direct community management services, as well as providing oversight and guidance to community managers and board members. He also has served as Director of Human Resources for FirstService Residential, coordinating and overseeing personnel management and administration.

Trachtenberg graduated from Rutgers College with a B.A. in Economics and received his J.D. from New England School of Law. He is a member of the New Jersey and Massachusetts Bars and is an active member of Community Associations Institute.

David Calloway is the Vice President of Business Development for FirstService Residential. In this role, Calloway provides leadership and operational oversight to the division’s lifestyle communities and associates throughout New Jersey.

Calloway has over nine years of community association and business management experience and most recently held the regional director position for the company’s NJ/PA Lifestyle Division. Prior to his regional director position, he was the business development director for the company’s NJ/PA HighRise division. Previously, Calloway worked with DowntoEarth Landscaping where he opened their Virginia/DC Metro branch and worked on both the business development and operations ends of the business. He was also the head coach for the Monmouth University Hawks basketball team for 13 years where he brought them to three of their four NCAA Tournament appearances. He was recently inducted into Monmouth University’s Hall of Fame.

Calloway has worked with Special Olympics, Coaches vs Cancer, Autism Speaks, Boys to Men Conference in conjunction with 180 Turning Lives Around and the Monmouth County Mental Health Association State Grant for At Risk Youth. He received both his Bachelor’s Degree in Business Administration and MBA from Monmouth University. He is currently a member of the NABC and the Community Associations Institute (CAI).

Raymond Tate is responsible for enhancing our portfolio of large-scale lifestyle communities, as well as developer relationships, and consulting and management services to new and developing communities. As an accomplished real estate executive, Raymond brings a wealth of industry experience and a deep knowledge of large-scale lifestyle communities and the unique needs of developers and developing communities.     

He joined the FirstService Residential team in 2015 as vice president of sales, where he developed our sales team. Raymond works closely with our teams to identify lifestyle communities that could benefit from our unique lifestyle services, along with identifying services for developers seeking consulting and management for their new communities.   

Raymond earned a Bachelor of Science degree in Business Management from Hampton University.  

Melissa started her career with FirstService in 2011 and has successfully supported communities and teams throughout Nevada and South Carolina. She leads strategic support for real estate developers and homebuilders during the early stages of community development, with responsibility for planning, setup, and successful association launches. This includes budget development, governance documentation, operational frameworks, and transition planning.  

Melissa holds her CMCA, AMS, LSM, and PCAM designations and has been deeply involved with CAI at both the national and regional levels, including serving as 2025 President of CAI National and as a board member of CAI-South Carolina. She is also a member of Urban Land Institute (ULI) and Ladies in Land.  

Melissa has a bachelor's degree in journalism and mass communications from the University of North Carolina at Chapel Hill. 
 

Kithcart leads and develops our Lifestyle directors and managers across the region, through the creation of training programs, SOPs and resources, and best practices. She is responsible for driving efforts to enhance the resident experience, innovate technology solutions, and drive our culture throughout the organization. Kithcart works closely with the market leaders and our regional support team to provide additional resources and support for our lifestyle programming efforts. She is responsible for coordinating lifestyle conferences, programs and events, as well as providing valuable input on the development of lifestyle programming.

 

Kithcart has over 20 years of experience with special events, resort recreation, and in the community sector of programming and amenity planning. She attended SUNY Brockport University in New York and earned a degree in Recreation Management. She is an active member and serves as Director at Large for the Resort Commercial Recreation Association (RCRA). She shares a common vision for delivering superior resident experiences, driving growth and developing a high-caliber team of associates committed to service excellence. 

Montanaro is often asked to visit our client sites to work with and advise our residential boards during the selection process of their sited managers. She also provides our clients with extensive associate evaluations ensuring their communities are properly staffed and managed accordingly.

Montanaro has over 18 years of experience in staffing services. Prior to joining FirstService Residential in 2008, she was President and founder of an Executive Search Firm specializing in service related industries, where she placed and coached Executive level management nationally. She worked closely with “C” level management to identify their associate needs and improve their selection processes.

Montanaro is an active member of Community Associations Institute (CAI) New Jersey, including serving on the Beach Party Committee. She attended Monmouth University in New Jersey where she majored in Communications with a concentration in Radio and Television.

Walter Christian is the Regional Technical Director for the East Region of FirstService Residential. With over 22 years of experience in real-related technology, Walter oversees all technology operations, systems, security and infrastructure for the various departments within markets throughout the East region.   In his role, Walter manages all technical associates, voice and data, technical budgets and expenses, designs and implements local environments to meet national guidelines, and negotiates technical contracts for the region. 

As an evolved and strategic thinker, Walter’s expertise lies in real estate. He is also well versed in hospitality, legal and accounting vertical markets, with a focus on allowing the business to drive the technology. Walter earned a BBA and MS from Baruch College.