Bryan Hughes brings with him over two decades of leadership experience, including senior leadership roles in major publicly traded service organizations. Additionally, he has several years of experience working in and around the Property Management field, telecommunications, and as a leadership consultant. Prior to joining FirstService Residential, Bryan was a Regional Director and Vice President for Terminix International where he was responsible for managing 17 business units within a ten state area.
Hughes is a graduate of Bellevue University where he received his Bachelor of Business Administration and Western Governors University where he earned his MBA. He has also earned a Bachelor of Music from Berklee School of Music in Boston, MA. In addition, Bryan also holds the Six Sigma Lean Black Belt Professional (LBBP)® certification.
In addition to corporate finance, Jeff Cushing oversees the day to day operations of our client accounting department. He works closely with our managers designing specialized financial reports and providing project specific information for our clients in Massachusetts. Cushing brings 25+ years of accounting experience to our team as well as experience as a manager of operations within the property management industry.
Jeff Cushing received his B.A. degree in Accounting from University of Massachusetts, Amherst.
Jesse DiGiovanni, vice president of human resources, is responsible for the oversight and direction of all human resources activities, including planning and development of initiatives to align with company policies, culture and best practices. She will also serve as a strategic business partner, working closely with market and operational leaders to help meet and exceed organizational goals.
DiGiovanni has vast experience working with leadership teams to advise on talent management, associate engagement, HR metrics analysis, workforce and succession planning, performance management and learning and development functions. Most recently she served as the HR Leader – East Coast for The RealReal. Jesse has an MBA in human resource management from Fairleigh Dickinson University and a Bachelor of Science in human resources management and industrial psychology from Ramapo College of New Jersey.
Sean Jordan has a diverse background in management, technology, accounting, marketing and home improvement. He has sat on the board of directors for a non-profit real estate development company focused on creating affordable housing, is the President of his condominium association and has worked with a number of developers in Massachusetts particularly in mixed used communities as a representative for developments including new construction, through lease up and sales of units.
For nearly 20 years Sean Jordan worked in real estate, primarily in condominium, commercial, and rental management. Jordan joined FirstService Residential in 2011 and was most recently Controller where he refined the accounting team processes. He holds both the CMCA® and AMS® designation, a Massachusetts real estate brokers license, and earned a BS degree in Business from Northeastern University.
As Regional Operations Manager, Jennifer Moriarty provides leadership and oversight for the Central Support Team who provides support to the community managers and client communities in the Massachusetts market. Though each team member develops expertise in specific support functions such as maintenance, compliance and account receivables, the team works as a collective. This unique structure allows the team to provide best-in-class support to the managers and their communities by ensuring timely responses with quality information.
Moriarty joined FirstService Residential as a Portfolio Manager Assistant in 2015. She brought to the company 15 years of experience in many facets of the property management industry. This included administration, accounting and management with assisted living, commercial and residential properties. She received her B.A. degree from Wheelock College in Massachusetts.
Scott Bresnick drives and supports a wide range of strategic and operational initiatives. He is also responsible for transferring best practices across the operations and business units to impact positive change throughout the organization.
Bresnick brings over 15 years of strategic management and process development experience. He has hands-on experience with businesses ranging from start-up to enterprise with extensive knowledge of corporate operations and business management including business planning, strategic management, and project planning.
Bresnick received his Bachelors Degree in Business Management and his Masters in Business Administration, both from Monmouth University in West Long Branch, New Jersey.
Ilene Jablonski, vice president of marketing and communications, is responsible for the marketing strategy and execution, internal and external communications and development of new business development initiatives for the East Region of FirstService Residential.
With many years of marketing leadership experience, llene has developed and implemented marketing, branding and communications programs for the real estate industry. Prior to joining FirstService Residential in 2018, Ilene spent over 17 years with Mack-Cali Realty Corporation and Roseland Residential Trust. With over 20 years of related experience, Ilene has a proven track record of building successful marketing teams, developing award-winning campaigns and increasing brand recognition.
Ilene remains active on the Hudson County landscape, serving on the board of the Hudson County Chamber of Commerce and the Jersey City Economic Development Association and member of the New Jersey City University School of Business Advisory Council. In addition, she is a member of Community Associations Institute of New Jersey (CAI-NJ) and IREM NJ.
Ilene graduated, with honors, from Kean University with a Bachelor’s degree in Management Science and Marketing.
Laureen Ballard provides leadership and operational oversight to COA/HOA clients and associates throughout Massachusetts. Laureen has over 25 years of experience in managing properties and previously ran and operated a family owned property management company. She has been with FirstService Residential for 8+ years, starting out with predecessor company, The Niles Company.
Building meaningful relationships with board members and residents at the properties she manages is one of the reasons she has sustained such longevity in the industry.
Laureen holds an Associate’s degree in Business Administration and Management from Massasoit Community College.
Alison Phillips, CMCA(R), CAM(R) is the Vice President of FirstService Residential in New England. Alison joined FirstService Residential in early 2019 and oversees all aspects of multi-family residential and commercial operations. Root-cause identification and implementing new strategies is Alison’s specialty.
Alison has over 12 years of property management experience including 10 years in real estate development and management of market rate, historic tax-credit conversions. She pairs this knowledge with strong leadership and mentoring skills, and uses it as a pathway to success.
Alison brings to FirstService Residential a strong operational and financial savvy, but also significant success in marketing and leasing operations. She began her leasing career with Riverstone (now Greystar), and has carried that experience as she has completed full lease-ups and building conversions.
Alison is a graduate of Framingham State College where she received her Bachelor of Science degree in Biology and a concentration in medicine. In addition to her love of learning anything new, she’s a fitness, music and sign language enthusiast.