Property management technology for Massachusetts rentals and associations

Proprietary property management technology in Massachusetts

In today's fast-paced world, leveraging advanced property management technology is essential for creating a seamless and responsive living experience in Massachusetts. FirstService Residential leads the industry by providing innovative digital solutions, including our proprietary HODA^® and FirstService Residential Connect^™ platforms, designed to enhance communication and streamline operations for trustees, residents, and tenants alike. These powerful tools offer unparalleled convenience, providing instant access to information and services that simplify daily tasks and improve community management. Our commitment to technological advancement delivers greater efficiency and transparency, transforming how properties are managed.
 

HODA^®

In Massachusetts, from Boston and Cape Cod to Ashland and beyond, residents and tenants in properties managed by FirstService Residential have access to HODA^®, our proprietary Homeowner Digital Assistant.

This innovative technology is designed to simplify life for residents and tenants in all property types, including HOAs, high-rises, rental communities, and more. HODA^® provides immediate, reliable support right at your fingertips, simplifying management and keeping you connected with your community or building. It offers a seamless digital experience that meets the demands of modern living, putting powerful tools directly into the hands of residents and tenants alike.

HODA^® provides 24/7 support, responding to resident inquiries instantly via text, website chat, or Alexa in any language. This allows property managers to dedicate more time to board objectives and community-wide operations. For residents, HODA^® streamlines daily life by providing quick access to account balances and community documents, and the ability to book amenities or submit service requests. With a 90% resolution rate on first contact, HODA^® enhances communication and delivers the efficient, responsive service that residents throughout Massachusetts expect.

HODA^® can help residents and tenants with: 

• Profile and communication preferences
   
• Account balances and transactions
   
• Statements and documents
   
• Community information
   
• Amenity bookings
   
• Service requests and work orders
   
• Architectural modifications
   
• And more!

FirstService Residential Connect^™

FirstService Residential Connect^™, our proprietary web-based community management software system, integrates a wide variety of information, communication and management capabilities.

Trustees, homeowners, and management team members can instantly obtain information, manage activities and monitor projects through this cutting-edge technology, available via computer, smartphone and tablet. The system provides a wide variety of features, including:

• Resident Alert: Immediate notifications can be sent via email or phone to all or selected groups of residents to alert them about non-emergencies (meetings, weather alerts, or service shutdowns), as well as emergency situations that require immediate action.
   
• Interactive community website: FirstService Residential Connect^™ provides tools for associations to create polished, personalized, and user-friendly community websites.  Residents can obtain information, pay association fees, submit maintenance requests and download association documents, while community managers and Board members can post community news, minutes of Board meeting and other relevant resident information.
   
• ConnectMobile smartphone app: Users can also access many valuable FirstService Residential Connect^™ features through the Connect Mobile application for iPhone. For example, community managers can create work orders and violations (with embedded photos) right on their phones during community tours, and property managers and Board members can review work orders, track inspections, and post and review data instantly and directly.

Is your Massachusetts property in need of a technology transformation?

By integrating powerful platforms like HODA^® and FirstService Residential Connect^™, FirstService Residential delivers a superior management experience for communities throughout Massachusetts. Our investment in proprietary technology provides trustees as well as residents and tenants with the tools they need for efficient communication, streamlined operations, and immediate access to information. This commitment to innovation demonstrates our dedication to enhancing property values and simplifying community living, setting a new standard for property management in the digital age.

Interested in learning more about our property management technology solutions? Contact us today to learn more.