Massachusetts high-rise security: Everything you need to know

Importance of high-rise security

High-rise buildings in Massachusetts come with unique challenges. With so many residents who call the building home, shared entrances and complex building systems require a more thoughtful approach to security. Strong high-rise security can help protect residents and property while supporting smooth building operations. It also gives board members a way to reduce risk by addressing common issues like unauthorized access, package theft, and delayed emergency response.

In cities like Boston and Cambridge, where building density and foot traffic are high, strong security protocols can also give residents greater peace of mind. From comprehensive access control systems to trained on-site staff, thoughtful planning goes a long way. And with the right partner, navigating these complexities can be more straightforward than expected.

This article is not intended to and does not constitute legal advice or create an attorney-client relationship. Board members should consult their association’s attorney to discuss the legal implications of their decisions or actions prior to proceeding.
 

Tips for high-rise security in Massachusetts

1. Conduct a thorough risk assessment

   A comprehensive risk assessment is the starting point for improving high-rise security. This may include evaluating access points, visibility in common areas, blind spots in parking garages, and emergency egress routes. Boards can partner with a property management company to help identify vulnerabilities and develop a building-specific plan.
   
   Buildings should also review past incidents (even minor ones) to detect patterns or recurring gaps. For instance, repeated access control failures at service entrances might indicate the need for hardware upgrades or policy changes. Risk assessments should be updated regularly to account for staff turnover, new building technology, or changes in building occupancy.
    

2. Implement layered access control systems

   Modern high-rise security relies on layered access control, which means not just one system but multiple complementary systems working together. These might include key fobs or cards, PIN codes, and remote video intercoms. The goal is to restrict access to residents and authorized personnel without creating barriers to everyday convenience.
   
   Visitor management should be a core part of access control. Systems that log and photograph visitors, issue temporary passes, and alert residents of guest arrivals can help prevent unauthorized entry. Building staff and security personnel should be trained on proper protocol and escalation procedures.
    

3. Use real-time video surveillance

   Real-time surveillance is essential to high-rise security. Cameras may cover main entrances, elevators, mailrooms, loading docks, garages, and rooftop access points, though it’s critical to keep Massachusetts privacy laws in mind when deciding on camera placement. Many Massachusetts buildings are also adopting IP-based systems with remote monitoring capabilities, motion detection alerts, and automated video analytics.
   
   However, cameras are only as effective as the people monitoring them. If you don’t have live oversight, footage should be reviewed regularly to identify incidents. Cloud-based storage can also allow for faster sharing of footage in the event of a request from law enforcement.
    

4. Train staff and security personnel

   Trained personnel are the backbone of effective high-rise security. All staff, from your concierge to your doormen and porters, should be trained to recognize suspicious behavior and understand emergency procedures. Security officers should receive specialized training in building-specific protocols, access control tools, and incident response.
   
   Additionally, soft skills such as de-escalation and resident interaction may help your building staff maintain a safe and respectful environment. Training should be recurring, not one-time, and adjusted as building technology or policies evolve.
    

5. Develop and rehearse emergency procedures

   A clear, building-specific emergency preparedness plan is essential for high-rise security. This may include fire evacuations, shelter-in-place guidance, and power outage plans. Each type of emergency requires a tailored response that considers your building’s height, occupancy, building materials, and layout, as well as applicable laws.
   
   Drills should be scheduled regularly, and building staff should be confident in their roles during each scenario. Documentation of emergency procedures should be accessible to residents via digital portals, printed guides, or lobby signage.
    

6. Strengthen cybersecurity for building systems

   As more high-rise buildings in Massachusetts integrate smart systems (HVAC, access control, lighting), cybersecurity becomes a core part of physical security. Boards should work with their management company to verify that all building systems are password-protected, encrypted, and regularly updated.
   
   Cyber breaches can compromise resident data, access control systems, and building operations. Regular testing and vendor reviews can help identify gaps. Limiting admin privileges to a select few and requiring multi-factor authentication are practical steps boards may implement.

Common high-rise security threats

High-rise buildings may face a variety of threats, and understanding the differences is key to prevention:

• Unauthorized access: From tailgating at entrances to forged credentials, buildings must proactively monitor entry points.
   
• Package theft: With the growth of online shopping, secure mailrooms and package lockers are now a security necessity.
   
• Vandalism and property damage: This includes graffiti, broken fixtures, and defaced elevators, often preventable with proper lighting and surveillance.
   
• Emergency response delays: Poor planning or outdated systems can slow first responders during a fire or medical emergency.

Addressing these threats requires a building-specific plan and ongoing vigilance.

Resident involvement in high-rise security

Residents play an important role in high-rise security. Educating them on policies like not letting unknown individuals into the building, reporting suspicious activity, and properly using access credentials helps strengthen the building’s defense. Some boards in Massachusetts distribute quarterly security reminders via newsletters or apps. Others invite residents to participate in safety committees or building walkthroughs. Creating a culture of awareness without alarmism is key.
 

How a property management company like FirstService can help

A professional property management company like FirstService Residential can support every aspect of high-rise security.

We have helped high-rises in Massachusetts:

• Conduct professional risk assessments and security audits
   
• Source and manage licensed security vendors
   
• Train building staff on emergency procedures and security protocols
   
• Implement secure, modern access control systems
   
• Integrate digital surveillance and remote monitoring tools
   
• Maintain compliance logs and vendor documentation

To learn how FirstService Residential can support your high-rise’s security goals, reach out to a member of our team today.