Residents have been able to count on FirstService Residential to deliver expert Virginia property management for more than 30 years. No matter what type of community you live in, we’ll customize solutions for your association so that you get the kind of responsive, personalized service that you expect from Virginia’s community management leader. Our goal is to enhance property values and improve lifestyles for residents in every community we manage, from Arlington and Alexandria to Williamsburg.
We have an experienced staff of property managers who build great relationships between residents, board members and our team. We’re available to answer resident questions at every board meeting, through prompt email responses and on the phone with our 24/7 Customer Care Center. We make sure that your top-of-the-line amenities are always maintained so everyone can enjoy them. We’ll cover financial management, regular property inspections, emergency planning and equipment maintenance. We’re happy to take care of the details, so that you can always focus on the big picture.
Wherever you live in Virginia, FirstService Residential is here to take care of all your property management needs. We put our award-winning customer service teams to work for you in the following areas:
At FirstService Residential, we treat your community like we would treat our own. We know how important your home is to you, both as a place to raise a family and enjoy your downtime, and as a major financial investment. The community that surrounds your home plays a large role in the return on that investment and can add enjoyment to the lifestyle that you and your family enjoy there.
Our friendly, experienced property managers are always looking to do what’s right for you and your neighbors in many different types of communities throughout Virginia, including
Running a condominium community can be tricky, but it doesn’t have to be! At FirstService Residential, we know exactly what it takes to make sure your condo association runs as smoothly and efficiently as possible. It all starts with choosing the right management team for your property and customizing our services to your needs. Our specialists have many years of condominium management experience, and they’ll put that knowledge to use for you, optimizing your operating budget and enhancing your property values along the way
The amenities are a major reason why people choose to live in high-rise buildings. It’s our job to make sure those perks are in the best shape possible so that everyone can get the most out of them. We’ll also maintain common areas and oversee the front desk, so that everything from visitor management to package tracking is taken care of for you
FirstService Residential Virginia has many active adult communities that offer great amenities and programs for people 55 and older. Our experienced lifestyle directors are committed to helping residents enjoy a variety of wellness programs, along with their community’s golf, tennis, swimming or fitness facilities.
Virginia has resort-style lifestyle communities that offer a unique living experience for their residents. We can create and manage fitness and wellness programs, as well as maintain your amenities so that you get all that you expect from all of your neighborhood. Our managers have a wealth of experience and a track record of success managing lifestyle communities. We’ll make it easy to enjoy your surroundings while we handle managing them.
Service is at the very heart of what we do at FirstService Residential. Our management teams communicate with your board members from the start, tailoring our variety of services to the needs of your community. We stay on top of regular property inspections, so we spot and fix problems immediately. We enforce your community standards on architecture and landscaping so that your curb appeal is kept consistently high. We handle financial paperwork and keep it organized so that you don’t have to. Our team members will attend board meetings, coordinate your vendors and contractors, maintain your equipment and communicate with your residents as needed. Those are just some of the many ways we deliver exceptional service to you and your community, every single day.
We also add value to your neighborhood through additional services, including
As a board member, the finances of your association are top of mind. We are able to help you get the most from your money, helping you attain both the highest interest rates and lowest banking fees possible. And, our insurance affiliate can help your association get the right insurance at the best price available.
Financial transparency between the board and the residents lets the community members know that their money is being managed well. We make both your financial health and that transparency priority by maintaining a balanced budget, organizing all financial documents and making everything easily accessible for board members and managers through a secure server. Staying organized makes everything easier when tax time rolls around too. We also offer multiple payment options for residents, including lockbox services.
Staying on top of things that are happening in your neighborhood gives everyone a better sense of community. Our FSRConnectTM software makes it easy for residents, board members and managers to stay on the same page. It provides a central information point for everyone to see event calendars, download board meeting minutes or pay association dues online. Board members can also send out community-wide messages about everything from weather alerts to meeting notices.
Questions can come up at any time of day, so we’re available to you around the clock with our 24/7 Customer Care Center. Our friendly Customer Care associates are always on the other end of the line, waiting to help residents, board members and community managers find answers to their questions. We strive to satisfy every caller the first chance we get, and most of our users have rated us highly in doing just that.
Community Collection Services
Late and delinquent dues payments can make it difficult for any community to maintain its financial health. Community Collections Services (CCS) can help get homeowners back on track with their dues. CCS uses only best practices to communicate clearly and respectfully with these homeowners about their options, while trying to collect outstanding fees.
We know that no one is perfect, but that doesn’t stop us from trying. We offer extensive training to all of our team members through FirstClass, our online education portal. A wide selection of online courses and webinars is available to help our associates improve their skills in leadership, management, customer service, time management and many other areas. Our educational programs ensure that every FirstService Residential staff member is fully prepared to give you the best service that we can offer.
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