Our Clients’ Opinions Count

We consistently improve our service delivery by measuring our performance.  One way we do this is by listening to what our clients have to say about us.  Here some recent testimonials about FirstService Residential Virginia from some of the residents, homeowners and Board members we serve.  
 

Gerry, Thank you for checking on me last Friday when I began to feel dizzy-faint in the Fitness Room. You and my two neighbors called the Rescue Squad. Turns out that I suffered two small strokes and stayed in the hospital from Friday noon to Sunday noon. Thank you for your quick response and genuine care for my condition. I plan to stop in and thank you in person, but I didn't want to give you the impression that I wasn't appreciative. Thank you from the bottom of my heart. This could have turned out much worse. I want you and the rest of the Community to know that you are a real person that truly does care about our "Lifestyle"; specifically, our health. Thank you. Don E
Thanks for all your updates and help through all these storms. You are the best property manager that this community has had since we moved in. You really care about the residents of this community and this is a breath of fresh air for us. We are here seven years and have been through three property managers before you and none were as caring as you. Thanks for your hard work. Barbara L & Gene P
Thanks for being so proactive under the circumstances. Bill H
You are so terrific keeping us up-to-date…and with a smile. Thanks for all you do. Stay warm. Corinne D
Thanks for answering my distress call so promptly. You were there and gone before I knew it…taking in my recycling can and removing the hanging fascia. The only evidence was the foot prints!! Thank you. Diana
Thanks for all your updates! You're a fantastic manager of our complex! The communication and responsiveness you provide is exceptional. Keep up the good work! Much appreciation to you from my family & me. D'Jeanne Y
I just wanted to say thank you, to you and your staff for doing such a good job handling these snow and ice storms recently. I know from my years on council that at time like this, you get more disgruntled complaints then "way to go guys!” So with that said, may I say on the behalf of the community, "Thank you for jobs well done and keep up the good work.” Donna F
We wanted to let you know that we appreciate (and read!) all the emails you send - sometimes important & informative, and sometimes fun. You go the extra mile, and we have noticed. Thanks so much. Frank & Donna C
You are on the Ball. You are the first person since we lived here that did. Mary H
We can't thank you and your team enough for making our driveway a priority to clear so we could make it to dialysis early this morning. It was one less thing for us to worry about. Thank you very much. Mindy and David M
I wanted to take the time to pass along a huge THANK YOU to you and the Board for the outstanding job you all have done with the snow removal during all of these unusually frequent and large snow storms we are having this year. The snow plow crews have done an excellent job clearing the streets and sidewalks of snow and ice. I see them working 'round the clock to make sure the passage ways are safe and passable each and every morning for those of us who must make it to work. I want to thank Joe S, in particular, for his tireless diligence in making sure the plows are working where they need to be at all hours of the day and night. The Board has done an over-the-top job of assuring the plowing needs of this community are done correctly and thoroughly. And, if anyone questions or doubts the thoroughness of this job, just take a drive through Cedar Hill. You can see the difference for yourself.....I won't even elaborate on it here. Again, a huge THANK YOU for a task much appreciated!! Please forward this on to the Board on my behalf. Nancy M
Nice work keeping the community updated this entire winter. It's nice to know you're so involved with us and just a click or call away if we have a concern. Thanks again. And stay warm! Nick K
In case no one ever says it, thanks for all you do. Shannon H
You are doing a great job preparing us for storms, keeping us informed, and helping us to stay safe. We appreciate it. Sheila K
A big kudo for your handling of this most unpleasant winter! It has not been easy on anyone and you've all done a great job of keeping us able to get around. Thanks again, and see you in the spring! With extra warm regards. Sylvie M