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If your community is managed by a property management company, you probably have an after-hours number you can call for urgent issues. But what if you simply want to take care of day-to-day association business? “People don’t operate in normal business hours anymore,” says Rolando Hernandez, national customer care director at FirstService Residential. “Residents and board members need to be able to take care of community business how and when it’s convenient for them.”

Being on your association board is not an easy job. No matter what your level of experience, mistakes can happen. Learn the seven common mistakes board members make and what you can do to avoid them.

It’s that time of year again – budget season is upon us. You know the things to consider when creating your budget, but what drives your process? Are you focused on achieving a particular vision for your community? Avoiding conflict in the community? Solely looking to avoid increasing dues?

Security risks increase exponentially during the holiday seasons for high-rise buildings. Many residents travel for the holidays, move to warmer weather during the winter months, or have an influx of guests and family members in and out. These factors make it easy for intruders to make it into the building, especially if there are no procedures in place to track the many people and deliveries in and out of the building.

Whether you face an outbreak of illness, earthquake, or a flood, the impact of any devastating event can be minimized if your board has prepared for it. No doubt, your board meetings are already chock full of agenda items, but it’s important to make emergency preparedness planning a priority.

Follow these best practices for planning communications before, during and after the budget is ratified, to ensure residents are informed and involved.

New to a condo or homeowners association, or need a refresher? We put together some vocabulary you will want to be familiar with.

You may not think cybercriminals have any interest in your condo or homeowners association (HOA), but don’t be so sure. As a small business, your association may be facing more risk than it did in the past.

Almost everyone has a phone, but some people don’t feel comfortable with new technology. While using any of these methods, make sure you practice responsive communication, listening carefully and giving clear cues to show your understanding.

The holiday season is upon us, and nothing puts you in a festive spirit like pulling your holiday decorations out of storage. Many people derive a sense of community and comfort from seeing familiar decorations at the same time each year.

As community managers begin inspection, they note the necessary repairs for winter damage as they make their rounds through the community.

Cold weather will soon be upon us, so now is the time for your homeowner association (HOA) to make sure your maintenance program is on track. As brutal as Chicago winters can be, you certainly don't want to discover a leak in your roof during a heavy snowfall or have a boiler stop working during a record cold spell. Don't get caught in the cold!

Being on the board of your condo or homeowners association (HOA) isn’t an easy job. No matter what your level of experience, mistakes can happen. Although some of these can probably be corrected easily, why not avoid them altogether by learning from other board members’ experiences? Check out these recommendations for handling 5 common board member mistakes.

You want your community association to be successful. All board members do. You know that means watching the finances carefully and maintaining the property. But do you think about effective board communication as an ingredient in your recipe for success? It is!

You may not be able to control rising utility rates, but your condo or homeowners association (HOA) can take measures to make your energy budget go a lot further. Just follow the four strategies described in this article. They’ve already worked for many Illinois properties managed by FirstService Residential.

As North America's property management leader, we understand that COVID-19 is impacting a lot of association budgets. Did you know that your board might be able to maximize value in unexpected areas to keep your association healthy and on sound financial footing? Read our article today to learn more.

Has your condo association been looking high and low for ways to save energy and money? The answer may be right over your head. Switching to LED bulbs can reduce your lighting costs by up to 75 percent. In this article, we answer common questions and shed some light on the benefits of LED lighting.

It’s possible for us to live in harmony with wildlife, but association leaders may need to exercise special vigilance when animals and humans might be in conflict.

Not all property managers have what they need to give you great service. Learn what it takes to be a great property manager.

It’s that wonderful time of year! Many of us are shopping online to get that perfect gift for our loved ones. And, for those doing last-minute shopping, we don’t want to have to worry that something will go wrong with our deliveries.

You love your managed community or high-rise building! But obviously, living in proximity to other people can come with challenges, especially during cold and flu season. As a board member, you want to help keep your residents healthy and your community running smoothly. Read on to learn 4 ways to do that.

No board wants to raise fees. But costs go up – or do they? Learn how cost containment can help keep your MD association fees from increasing.