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  • Email Communication

    You may be unaware that you are opening up all of your emails to scrutiny. When using a personal or work email address to conduct association business, there is a potential liability involved.
  • Planning Your Next Virtual Annual Meeting

    For New York City co-op and condo boards, virtual annual meetings are the new normal. FirstService Residential is here to help make your transition as seamless as possible.
  • 10 Things Community Board Members Must Know to Manage an HOA Pool

    Many people want to live in a community that has a swimming pool, and if there’s one in yours, you know what kind of value it brings. While it’s great to think of all those hot days when you and your neighbors can enjoy an afternoon in the water, with it comes many responsibilities community association board members must adhere to that go beyond staying cool or keeping in shape.
  • 5 Common HOA Board Blunders to Avoid

    We’ve highlighted four common board blunders and included some practical tips for avoiding them. It’s important to identify these potential blunders early to save yourself and your board time and frustration.
  • Is HOA Alignment a Unicorn? 3 Boards Share What It Takes

    How do you tackle alignment as a group of diverse individuals with unique values? Find out what real board members from successful HOAs are doing differently.
  • Your HOA Board and Coronavirus: 5 Questions to Discuss

    How should your HOA board handle a pandemic like COVID-19? Start by tackling these 5 questions
  • 6 Ways Your Board Can Improve HOA Meetings

    Having a diverse group of opinions and perspectives on your HOA board can be a great thing, but it can also lead to challenges because of conflicting personalities. To set you and your association up for success, here are 6 tips to improve board meeting dynamics.
  • 3 Strategies to Keep HOA Assessments Stable and Add Value

    There are often valid reasons to raise assessments, but in some cases, you may want to take a different route. Here are three cost-saving strategies.
  • How to Communicate: What Your Board Should Know and Do

    You want your community association to be successful. All board members do. You know that means watching the finances carefully and maintaining the property. But do you think about effective board communication as an ingredient in your recipe for success? It is!
  • An Ounce of Prevention

    Like changing the oil in your car, regular maintenance on a building helps keeps everything working properly and safely. For stratas, some tasks are not optional, they are mandatory.
  • Building Security Tips for the Holiday Season

    Security risks increase exponentially during the holiday seasons for high-rise buildings. Many residents travel for the holidays, move to warmer weather during the winter months, or have an influx of guests and family members in and out. These factors make it easy for intruders to make it into the building, especially if there are no procedures in place to track the many people and deliveries in and out of the building.
  • Calm in a Crisis - Emergency Preparedness Plan

    A strata management company never wants to find itself in the midst of an emergency, but it can happen anytime and anywhere. Whether you face an outbreak of illness, earthquake, or a flood, the impact of any devastating event can be minimized if your council has prepared for it. No doubt, your council meetings are already chock full of agenda items, but it’s important to make emergency preparedness planning a priority.
  • The Importance of Homeowners Insurance

    Up to 60 percent of strata home owners in the Greater Vancouver Regional District lack insurance. A good policy will protect your biggest asset and help you keep your head above water.
  • Customer Care: 7 Ways Your Management Company Should “Answer the Call"

    If your community is managed by a strata management company, you probably have an after-hours number you can call for urgent issues. But what if you simply want to take care of day-to-day strata business? “People don’t operate in normal business hours anymore,” says Rolando Hernandez, national customer care director at FirstService Residential. “Residents and council members need to be able to take care of strata business how and when it’s convenient for them.”
  • Does Your Strata Corporation Have A Plan For Fostering A Sense Of Community?

    Humans are social creatures with a deep-seated yearning for connection and community. This is particularly evident in a strata corporation, where a strong sense of community can be the difference between long-standing residency and high turnover.
  • Effective Communication During Social Distancing

    We will all need a measure of patience as we navigate changes related to the pandemic. Communications may move at a pace that’s different than we’re used to. As always, the best policy is to assume positive intentions from others, listen carefully and respond professionally.
  • Five Ways to Make Your Strata Council Meetings More Effective

    Undoubtedly, running meetings is one of the most challenging parts of being on your strata’s council. Members sometimes get off track. Disagreements sometimes turn into arguments. Short discussions sometimes become long-winded monologues. Is there anything you can do to make your council meetings more effective?
  • Four Ways to Set Decoration Policies without Ruining the Holiday Party

    Lights, candles and wreaths, oh my! The most decorated season of the year is arriving, with celebrations from many cultures and faiths coinciding in the next few months. For condo communities, the desire to deck the halls can clash with the rules of the corporation. Follow these tips to maintain a festive community without décor running amok.
  • Getting Your Strata’s Spring Cleaning Started

    As strata managers begin their inspection, they note the necessary repairs for winter damage as they make their rounds through the community.
  • How to Communicate: What Your Strata Council Should Know and Do

    You want your strata to be successful. All council members do. You know that means watching the finances carefully and maintaining the property. But do you think about effective strata council communication as an ingredient in your recipe for success? It is!
  • How to Protect Your Strata From Cyberattacks

    If you think hackers have little interest in your strata corporation’s data, think again. As a small business, your strata may actually be at greater risk of a cyberattack than ever before.
  • Strata Annual Maintenance Planning Infographic

    A maintenance plan is a great tool for organizing and discussing a Strata Corporation’s property repairs and maintenance.
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