Articles

Here are some recent examples of how FirstService Residential North Carolina has been making news.

The Best Service from Your Management Team Starts Before You Ask

You want your community association management company to respond when you need them. Shouldn’t a good management company be able to foresee some of your association’s needs and meet them before you ask? That’s the principle at the heart of proactive service, when emergencies are prevented rather than responded to. The best service is proactive, but its very nature – preventing problems before they arise – means that it can be hard to spot. So how do you know that your community association management company is being proactive on your behalf? Read on for some ways you can tell if your management company is behaving proactively.

Posted on Thursday June 15, 2017 read more

Beyond the Manager: Discover the Value in Your Management Company

We all want to get the most for our money, and your community association is no different. When hiring a management company, it’s easy to focus on the bottom-line price and not understand the differences in real value among the proposals you see. The right community association management company will provide you with so much more than a good manager. 

Posted on Thursday June 15, 2017 read more

Is Your Association Covered If a Natural Disaster Strikes?

Mother Nature has quite the surprises to throw at us! Sometimes, there’s some notice and time to prepare. But often, there’s no warning at all. That’s why it is critical to the financial health of your community association that you have the correct insurance coverage in place. What can happen if your high-rise building or community association common areas aren’t properly covered? Unfortunately, nothing good. Association members can also sue the board for not having the correct insurance in place; it’s an important part of your financial responsibility. That's why it is important to make sure your Association is covered with insurance. 

Posted on Tuesday June 13, 2017 read more

Planning Your High-Rise Maintenance and Capital Improvements

Maybe this has happened to your high-rise association: An unexpected capital expense finds your condominium’s board of directors needing to impose a special assessment. Establishing a plan for your building’s maintenance and capital improvements is not only important for your budget. It can also prevent life-threatening catastrophes. So what does it take to put together a program that protects both the health of your association’s finances and the safety and lifestyle of your residents? Find out in our interview with Phil Pool, vice president at FirstService Residential.

Posted on Thursday June 08, 2017 read more

The Importance of Preventative Maintenance in Your High-Rise

Protecting your high-rise with a solid preventative maintenance program will also protect the lifestyle you love and your community association’s budget. Preventative maintenance programs have countless benefits, including extending the life of almost every component and system in your building. A well-executed plan can also help your community optimize its operating budget by predicting when repairs or replacements are most likely to be needed and allowing your community to set aside money for them. How can you get started on a preventative maintenance plan? Check out our advice to get your high-rise on the right track when it comes to preventative maintenance.

Posted on Tuesday June 06, 2017 read more

Resale Certificates in North Carolina – Why They Matter When You Buy a Home

For most people, buying a home is the largest investment they make. We all know there’s a lot of paperwork that comes with buying a home, and although it can seby inexepem overwhelming, that paperwork is vital for the protection of the buyer, the seller and the community in which the home is located. If you are buying or selling a home in managed community, a resale package is a critical part of that. What is a resale package and why is it important? How do you get one and when do you need it? We sat down with our Director of Resale to get the answers to these and other important questions.

Posted on Tuesday April 25, 2017 read more

Four Secrets to Great Communication in Your Association

There’s one challenge that plagues all board members, regardless of experience: communication. Part art and part science, communication is the key to building strong relationships and effectively meeting your obligations as a board member for your community association. Here are a few quick tips to ensure communication is flowing in your association.

Posted on Monday February 06, 2017 read more

Cyber Security: How Community Residents Can Protect Their Tech

Why should cyber security be so important to community associations? Do you know what important steps residents in your community can take to protect their technology so that sensitive information doesn’t fall into the wrong hands? This article provides guidelines on how to prevent cyber attacks and tips on increasing cyber security.

Posted on Monday February 06, 2017 read more

How to Create a New Revenue Stream from Your Amenities

Savvy boards are always keeping an eye out for ways to maximize revenue. If you’re interested in ramping up your revenue streams, take a look around and imagine the possibilities. Read tips on how you can generate cash flow from your existing amenities. 

Posted on Wednesday February 01, 2017 read more

How Board Members Can Keep a Community Safer from Cyber Threats

Technology has made running a business easier. With all of that technology comes some risks. Hackers make careers out of trying to access data for fun and profit. But there are things that you, the board, can do to help keep your community data safe.

Posted on Sunday January 29, 2017 read more

A How-To Guide for Effective HOA Board Communication

Great communication matters. The residents in your community association need and rely on consistent, clear information communicated from their board members and management associates. That includes everything from upcoming events to new policies. Consider these tips as a roadmap to great communication that will keep everyone on the same path.

Posted on Wednesday January 25, 2017 read more

Steps to Sucessfully Implement Your New Association Budget

You’ve done all the homework. Crunched the numbers. Your reserve study is complete, your vendor agreements have been checked and your budget is done! Now what? There’s an entire process to creating the budget, followed by implementing it, and clear communication to homeowners, through every step of the process, is the best way to avoid problems.

Posted on Monday January 23, 2017 read more

The Importance of Having a Partner to Manage and Activate Community Amenities

Having a swimming pool, a fitness area, or a clubhouse for residents are perks that can make any community stand out. A good management company has people with many years of experience operating and maintaining these types of features, and they can offer many helpful ways for you to get the most for your community. Here are some ways your community can benefit from the experience of a community association management company, and make your job as a board member a little easier.

Posted on Monday January 23, 2017 read more

Four Communication Essentials of Good Community Management Companies

The foundation of any good relationship is communication. And that also holds true for HOAs and community management companies, regardless of whether we’re talking about a townhome community, high-rise or a master-planned community.

Posted on Friday January 20, 2017 read more

Ten Building Security Tips

We are all concerned about safety. High Rise management companies and Board members, who have a responsibility to protect the common property, must pay particular attention to security at their properties. A secure condominium means a happier and safer community, and that is what is most important to owners and residents.

Posted on Thursday January 19, 2017 read more

How to Make Good Policy in Your Community: Eight Simple Rules

The most important factors in association policy making, regardless of the concern at hand, are clarity and sensibility. The board must be clear – and united – on the policy being created and then must clearly communicate that policy to all residents. Whether you live in a community nestled in the beautiful valley near Burnsville or one in lovely Mooresville, the basic steps to creating good policy and enforcing it successfully are the same.

Posted on Tuesday October 25, 2016 read more

Find the Right Reserve Study Firm: Seven Steps

Your reserve fund is what helps your community association anticipate its future – and budget for it, too.  In fact it is so important that in North Carolina, sellers must present prospective buyers with a disclosure stating the community’s current reserve balance and the amount in the budget allocated to reserves.  Establishing this fund can get a little complex. Thankfully, you don’t have to be a fortune teller to read the future of your association...you simply need a good reserve study firm to help. Here’s how you can find the right firm for your community.

Posted on Friday September 30, 2016 read more

Four Steps to Financial Fitness for your Community

We all know the key to physical fitness is to practice moderation and to make smart choices. The same applies to keeping your community association association’s finances healthy! The only thing you have to exercise is good judgment. We’ve created four tips to help you do just that.

Posted on Monday September 19, 2016 read more

Seven Steps To Crafting a Budget That Works

Working on the annual budget for your association can be a source of stress, but it can also offer a great opportunity to protect the financial health of both your association and your homeowners. Proper community association management hinges on this financial tool for both short-term and long-term planning, so it’s important to follow some guidelines.

Posted on Thursday September 08, 2016 read more

It’s Back To School! Easy Tips to Keep Everyone Sane and Happy

The lazy days of August are moving far too quickly; school will start in North Carolina by the end of the month! As a parent, you know what back to school is all about. Yes, it’s a change in schedule for the kids, but also requires adjustments in your whole world: speeding through homework and last-minute projects, getting everyone out the door in the morning, running back home for left-behind gym clothes, permission slips and backpacks. The good news is that back to school doesn’t have to mean back to insanity. Some organization and prep time can go a long way toward lessening back to school stress – and even make this time of year more fun for everyone. With a few these suggestions from California Closets, the leader in custom home storage solutions and an authority in design, for arranging your household to be more school-friendly, your first day back will earn high marks! 

Posted on Wednesday August 24, 2016 read more
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