Industry-Leading Training for Associates and Board Members

Education counts at FirstService Residential New York, and we are committed to advancing the knowledge, skills and professionalism of our property managers, support teams and Board members – one of the best ways we know to ensure they perform their duties to the very best of their abilities.

Highly Trained Professionals Deliver Stellar Client Service

We recruit only quality professionals with outstanding integrity and customer service skills to join the FirstService Residential New York team – and once hired, we provide them with state-of-the-art training and education to enhance their professional development. This win-win approach continues to develop leaders who consistently exceed client expectations and deliver the highest levels of service at every opportunity.
To further advance and hone the knowledge and skills of our property managers, we developed PM 101, a focused 35-course training course.  This proprietary, well-rounded Manager Development Program provides targeted education in all aspects of property management through a specialized curriculum comprised of four key components – Physical, Fiscal, Governance and Communication. You can be sure that this program provides the most up-to-date knowledge available in the industry – exactly what your property manager needs to lead and deliver outstanding service to your building.
In addition, we appreciate and respect the personal time your Board Members have committed to performing their responsibilities, so we support them with training opportunities in a variety of financial, legal and management and legislative topics to help them effectively fulfill their roles.