What People Have to Say About FirstService Residential

People love FirstService Residential!  Check out what they have to say...

"A long time ago, when I was an associate at a law firm, a client (who was a lawyer) took the time and wrote an email to the owner of the law firm to express his thanks and to compliment me on a case I was handling. Too many times people complain, criticize and write negative comments but do not take the time to put in a good word when someone does a good job. I wanted to take the time to let you know that in my past and very recent experience in working with Scot, I found him to be professional, responsive, accessible and reasonable. I was very appreciative (as I believe were my client, the buyers and their counsel) that Scott went the extra mile to make sure we could close today. He was fully prepared and the cooperative apartment closing took one hour, start to finish, with a mortgage loan."

Laurence D. Pittinsky, Esq.
Rosenberg & Pittinsky

"Gaitri is a pleasure to work with and was essential in coordinating an extremely complicated board package. She was diligent, thorough, and even made herself available one evening. It is incredibly refreshing to work with someone who understands all the complexities and goes the extra mile."

Marcy Grau, Broker
Stribling & Associates

"As an agent with Citi Habitats for the last 11 years, I have a lot of experience with managing agents, some good, some not so good, but none I can say were great. This is my first experience with a managing agent who is always accessible, returns calls, and goes above and beyond to assist and that, I would say, is great. I found the ‘customer service’ at FirstService Residential to be top-notch. I have actually never reached out to a managing agent supervisor before, but I thought you should know."

Michelle Sedlitz, Licensed Real Estate Agent
New York

"I have dealt with many management companies in the past. Usually everyone is nice enough and somewhat responsive. The issues are usually that management takes days to get back to me with answers on questions or board applications. Your team is the best at what they do for your company. Their level of service is so pleasant and enjoyable and they go above and beyond. Every time I have emailed or called they have responded immediately. I wish there were more people like them in our industry."

Nick Montalbano, Licensed Real Estate Salesperson
Elegran Real Estate

"I am writing to let you know that our manager is by far the best representative of any managing agent that I have ever met. He is extremely responsive, helpful, professional and knowledgeable and treats everyone with complete respect whether it is a VIP or a worker who answers to him. We feel fortunate that we have someone here that we can depend on."

515 East 72nd Street

"Thank you for your assistance. You were really informative and helpful along the way. FirstService is definitely one of the better management offices I have dealt with in my career. Your company is doing a nice job managing the buildings, keeping them clean, and keeping the living conditions at a high standard."

Realtor Vinson Tsai
Century Homes Realty

"These last few weeks clearly were extraordinary. While we were spared the catastrophic results faced by many in our immediate area, we were impacted to an extent greater than expected. The building staff was nothing short of extraordinary, communicating effectively and often. Anxiety is generally relieved when information is provided. The communication this staff provided allowed us the opportunity to plan and make decisions. We have a number of friends in the area that still have not heard from their building management – no kidding. Some are moving into this building. I just wanted to make sure that I sent a thank you and reinforce that what was accomplished here was appreciated and noticed."

New York by Gehry

"I'm a 35-plus year resident. I'm emailing to give high praise and recognition for your employees. They are the nicest, most kind-hearted people I've met and always display exemplary customer service skills, which are very hard to find these days! They really care about the residents here and are all about improving our quality of life. It is my pleasure to send this note to acknowledge the great work they've done and continue to do each day."

Park City Estates

"While I was living like a savage [as a result of Hurricane Sandy], there were a couple of staff whose faces I constantly saw (thank goodness!) greeting me in the lobby and making me feel safe and secure. In addition, I appreciated your constant updates, so when I was able to charge my phone and get a signal, I was reassured that you guys were on top of it and doing all you humanly could to keep us informed and advised."

75 Wall Street

"I’m a big believer in letting people know when they are achieving (or exceeding!) expectations. The management group at 20 Exchange has done just that for us. It hasn’t been easy. The past two years have seen so many capital improvement projects that have been so disruptive to ‘life flow’ here. Having said that, we love it here and see the direction all of these projects are taking us. The place looks and feels better than ever. And Shana and Monique are doing a great job of juggling all of the different balls they have in the air concurrently.

They always took the time to explain the limitations they were dealing with and always did the very best they could to mitigate the problems and intervene where they could, and most importantly, communicate with us.

I can’t tell you how much I appreciate their responsiveness and willingness to try to help us in any way they can. I always fear being an annoying resident and hate to be a squeaky wheel, but they go out of their way to not make us feel that way. This is a top notch crew that we feel a great deal of confidence in. Thank you for putting this team in place, because they are doing a remarkable job in the face of a ton of obstacles, probably more than I will ever even realize.

As long time residents we feel like they value us as tenants, which was not always the case in this building. We feel like they take a ton of pride in their work. The evidence is all around us. The place is shiny and new, cleaner than ever, and is a place in which we are increasingly proud to live."

20 Exchange Place

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