Testimonials

What Our Communities Say

We are proud of the exceptional service that our associates deliver. No matter what kind of community they serve, they do what’s right and work hard to build great relationships with board members and residents to help maximize their property values and enhance their lifestyles. So we love it when residents and board members reach out to tell us how happy they are with our associates’ professionalism, experience and reliability. But don’t take our word for it. See for yourself what they have to say about us in their own words:

"Since you took over the management of our building, my wife and I have noticed a dramatic increase in the level of professionalism. Our property manager has proven to be a steady hand on the till. She is extremely knowledgeable, always has an answer for whatever inquiry comes her way, and always follows up promptly – a characteristic that, unfortunately, I have not seen with other property management outfits."

Apartment Owner
Crossing 23rd Condominium

"You are doing a terrific job managing the building and constantly keeping tenants informed of all big (and even little) things happening. It is very useful, particularly if you reside in the building. As an owner, I find it gratifying to know that the building is managed so well."

Apartment Owner
100 United Nations Plaza

"For the last few months we have a seen a marked improvement in the relationship between the management, the Board and our shareholders. The demands to improve the safety, efficiency and functionality of the building to protect our investment are always a shareholder’s top priorities. We recognize that the success in the improvement in our relationship is in direct correlation to the dedication and tenacity of our new property manager. Her door to door approach, listening to the concerns of our shareholders, is making the lives of our residents much better. … We have witnessed breakthroughs we attribute to her proclivity to detail."

Board and Shareholders
70-unit cooperative

"I just completed closing on refinancing my mortgage. I wanted to acknowledge the prompt and excellent assistance I received as a result of your streamlined procedures for refinancing. Your team really held my hand and kept things moving forward quickly. No, I don't think my being on the board had anything to do with it. It's because you are consummate professionals and good folk on top of that."

Board Member
Carlton Regency

"In my work on several boards, there isn’t anyone who compares favorably with our Property Manager. He is competent, efficient and diligent, plus he goes the extra mile every time he can. He is a pleasure to be associated with. He returns every call or email with a virtual smile whether or not he can cure my usual impatience. He is a de facto member of our board and all of us feel as I do."

Board Member
Carlton Regency

"On behalf of the Board, I want to extend our heartfelt thanks for the tremendous role your team played helping us to reach the outcome that we did. This important achievement of purchasing the apartment for a live-in superintendent will add value to the building and to our individual investments. … We especially want to single out our property manager who coordinated the efforts of the board, our corporate counsel, and the financial people at FSR. She was the proverbial "glue" that held our efforts together. … Thank you for your steady hand in guiding us with your much valued knowledge and advice. The building's shareholders respect you for your longtime contribution. Your presence lends a calming perspective to weighty matters."

Board Member
70 East 77th Street

"You've gotten high marks for your comments and presence tonight. Neighbors and fellow board members have all commented to me that you are knowledgeable and above all, sweet. Thank you for being here all the way from Staten Island, two nights in a row. You are appreciated!"

Board Member
The Vaux Condominium

"I want to personally thank you for your attention to our building and the fine work that you do. I do not know if you were within earshot when I gave you the full credit you deserve for [your] dedication and assistance in helping us achieve a very important milestone – the approval of the Five Year Capital Plan. The road to seeing it through to completion will also require a tremendous amount of work which I know will be given by you and the fine FSR organization."

Board Member
The St. Tropez Condominium

"Thank you for introducing me to Stephanie to help with my tax abatement application. She was very helpful in advising me and also went out of her way to review the cover letter (which she suggested I write to clarify my situation). Despite our best efforts, the DOF only approved one tax lot for the abatement. Stephanie has got her DOF contacts on this and has been arguing vigorously on my behalf to get the other lot approved. She has been getting back to me with updates, sometimes late at night. Helping me out has nothing to do with her day job, that I'm sure keeps her very busy. I would be totally lost as to how to go about dealing with this issue by myself and Stephanie has been nothing short of amazing. Please let her know how impressed I am with her knowledge, connections and, above all, her going out of her way to help me!"

Board Member
Greenwich Club Residences

"The decision to move to renewable energy is the latest in a long effort to make our community more sustainable. Our ‘green’ initiatives have included the installation of solar panels, an LED lighting conversion, and implementing New York City’s e-cycleNYC, re-fashionNYC, and, organics recycling programs. With each subsequent initiative, support grows for how we can operate even more effectively with minimal impact to our environment. With the support of FirstService Residential, we were very pleased to learn just how affordable renewable energy is, which became the proverbial ‘icing on the cake’ for our latest environmental stewardship effort."

Board Member
The Kips Bay Towers Condominium

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