Here’s where you’ll find recent articles about FirstService Residential, as well as our impact on the areas we serve.

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How To Avoid 6 Common Board Member Mistakes

Posted on Monday March 04, 2019

Being on the board of your homeowners association (HOA) isn’t an easy job. No matter what your level of experience, mistakes can happen. Although some of these can probably be corrected easily, why not avoid them altogether by learning from other board members’ experiences? Check out these recommendations for handling 6 common board member mistakes.

Four Ways to Set Decoration Policies without Ruining the Holiday Party

Posted on Monday December 03, 2018

The holiday season is upon us, and nothing puts you in a festive like pulling your holiday decorations out of storage. Many people derive a sense of community and comfort from seeing familiar decorations at the same time each year.

Tis the Season…Will Your Holiday Packages Arrive Safely and on Time?

Posted on Monday December 03, 2018

It’s that wonderful time of year! Many of us are shopping online to get that perfect gift for our loved ones. And, for those doing last-minute shopping, we don’t want to have to worry that something will go wrong with our deliveries.

Building Security Tips for the Holiday Season

Posted on Monday December 03, 2018

Security risks increase exponentially during the holiday seasons for high-rise buildings. Many residents travel for the holidays, move to warmer weather during the winter months, or have an influx of guests and family members in and out. These factors make it easy for intruders to make it into the building, especially if there are no procedures in place to track the many people and deliveries in and out of the building.

Is Your Management Company a Good Communicator?

Posted on Friday November 16, 2018

Is good communication important to your property management company? Use this questionaire to find out.

How to Improve Communication in Your Association

Posted on Tuesday November 06, 2018

As a homeowner, you can do your part to make communication in your community association better. Find out how.

The Do’s & Don’ts of Board Communication

Posted on Tuesday October 23, 2018

The tips in this quick reference guide will help your board communicate better with residents in your community association.

How to Communicate so HOA and Condo Residents Listen

Posted on Tuesday October 09, 2018

Are residents in your community always aware of upcoming events, construction projects and board meetings? Do they understand their responsibilities and the policies they need to comply with?
When your board clearly and effectively communicates with residents, it has a positive impact on the overall wellbeing of your condo or homeowners association (HOA). Open and honest communication creates the perception of transparency and facilitates a feeling of community.

Customer Care: 7 Ways Your Management Company Should “Answer the Call”

Posted on Monday September 24, 2018

If your community is managed by a property management company, you probably have an after-hours number you can call for urgent issues. But what if you simply want to take care of day-to-day association business? “People don’t operate in normal business hours anymore,” says Rolando Hernandez, national customer care director at FirstService Residential. “Residents and board members need to be able to take care of community business how and when it’s convenient for them.”

How to Avoid a Cyberattack at Your HOA

Posted on Tuesday August 21, 2018

When you think of the kinds of organizations being the target of a cyberattack, you probably don’t think of your homeowners association (HOA). But as a small businesses, your HOA faces a growing risk. In its annual study, the Ponemon institute reported that more small and medium-sized businesses had been the victim of a data breach in 2017: 61% of respondents as compared to 55% in 2016.  


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