Articles

Here’s where you’ll find recent articles about FirstService Residential, as well as our impact on the areas we serve.

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Is Your Management Company a Good Communicator?

Posted on Friday November 16, 2018

Is good communication important to your property management company? Use this questionaire to find out.

How to Improve Communication in Your Association

Posted on Tuesday November 06, 2018

As a homeowner, you can do your part to make communication in your community association better. Find out how.
 
 

The Do’s & Don’ts of Board Communication

Posted on Tuesday October 23, 2018

The tips in this quick reference guide will help your board communicate better with residents in your community association.

How to Communicate so HOA and Condo Residents Listen

Posted on Tuesday October 09, 2018

Are residents in your community always aware of upcoming events, construction projects and board meetings? Do they understand their responsibilities and the policies they need to comply with?
 
When your board clearly and effectively communicates with residents, it has a positive impact on the overall wellbeing of your condo or homeowners association (HOA). Open and honest communication creates the perception of transparency and facilitates a feeling of community.
 

Customer Care: 7 Ways Your Management Company Should “Answer the Call”

Posted on Monday September 24, 2018

If your community is managed by a property management company, you probably have an after-hours number you can call for urgent issues. But what if you simply want to take care of day-to-day association business? “People don’t operate in normal business hours anymore,” says Rolando Hernandez, national customer care director at FirstService Residential. “Residents and board members need to be able to take care of community business how and when it’s convenient for them.”

How to Avoid a Cyberattack at Your HOA

Posted on Tuesday August 21, 2018

When you think of the kinds of organizations being the target of a cyberattack, you probably don’t think of your homeowners association (HOA). But as a small businesses, your HOA faces a growing risk. In its annual study, the Ponemon institute reported that more small and medium-sized businesses had been the victim of a data breach in 2017: 61% of respondents as compared to 55% in 2016.  

 

How to Establish Sensible HOA Policies

Posted on Friday July 27, 2018

Rules and regulations are important in any homeowners association (HOA). But when they aren’t enforced, are enforced inconsistently, or go a bit too far, they can create resentment and put your HOA at risk.
 

3 Facts About Insurance Most Minnesota HOA Boards Misunderstand

Posted on Tuesday July 17, 2018

Being a board member means you have a fiduciary responsibility to your homeowners association (HOA). In part, protecting the association’s interests means ensuring that you find insurance that provides the most coverage at the lowest price. However, understanding the complexities of HOA insurance isn’t easy. Chances are that your board finds it downright confusing to know what kind of coverage your HOA needs and how each type of policy works.

Reserves: What Are They and Why Are They Important?

Posted on Monday May 21, 2018

Reserve components are association maintained major property components with a determinate useful life.  The analysis of the reserve components results in accurate and supportable annual reserve fund contributions.

3 Ways Your HOA or Condo Association Can Fund Capital Improvements

Posted on Tuesday May 15, 2018

Sooner or later, every homeowners association (HOA) or condominium association has to invest in capital improvements. Whether that means installing a new heating and cooling system in your high-rise building, replacing the roof on your clubhouse or upgrading the equipment in your fitness center, you can’t overlook these long-term, big-ticket items. But what’s the best way for your association to pay for them?
 

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