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FirstService Residential helped our community navigate a complex and difficult legal situation, and they've also given the community resources to fix many fundamental issues that, quite frankly, were very poorly addressed by prior management and board members. Our community still isn't in peak shape, but FirstService Residential has helped us identify a sustainable path to continuously improving our space and amenities.
— Board Member, Condo Association -
Our building and Board has great support services from our community manager. The care taking staff are also pleasant and conscientious. The building finances and contract management are well-managed and the response to special requests are always timely.
— Board Member, Condo Association -
Our community manager has performed in a professional manner while being our manager. He had exhibited a vast knowledge and even temperament which is necessary when dealing with the association board.
— Board Member, Condo Association -
I want to commend you on the fine job you're doing managing our community. You treat it like it's your own home!!
— Board Member, Master Planned Community -
Fast response and comprehensive attention to critical issues.
— Board Member, Master Planned Community -
I'm a board member and when we brought up ideas on making the community a little more secure you listened and the money was spent on closing the roads and putting up a metal fence.
— Board Member, Townhome Association -
Incredibly responsive and I am saying that not just as a board member but a resident. Very organized. FirstService Residential has really helped us get better processes in managing the development.
— Director at Large, Townhome Association -
I was impressed with the many smart and engaged conversations during yesterday’s stockholder meeting and, specifically, I was really impressed with your command of the meeting. You seemed totally 'on it,' up-to-date and in-the-know about what’s going on. Very knowledgeable, too! We agreed after the meeting that we’re very glad you are on-board. I look forward to interacting with you and learning from your expertise. THANK YOU!
— Homeowner, Condo Association -
We have not met… our daughter lives in the unit we own. However, I could not resist sending you an email to let you know how impressive your means of communication have been. Organized and well put-together, and easy to assimilate information relayed in a sophisticated fashion.
— Homeowner, Condo Association -
I live in North Loop and am frequently asked by friends and colleagues looking to move to the neighborhood how happy I am. I always tell them I couldn't be happier. I originally chose my place back in 2010 because of their nice pet friendly atmosphere - they allowed 2 dogs, and at the time no other association permitted more than 1. Since then my reasons for enjoying my loft have grown and I know I made the right decision to purchase my home here. Much of what I continue to love about it, beyond the location, is the reasonableness of the HOA dues. There have been some nice investments made in our community like an amazing fitness facility in my building. I believe they negotiate well on our behalf to offer cost effective services like cable and internet. And, our HOA Board and property management company both really do a fine job communicating with residents. What I truly love most is how well the properties are maintained and managed by our caretakers. I think they do a fabulous job of making sure the residents are happy. It is always so clean it looks like it was just built. It is seriously immaculate and it makes such a difference to see how much pride the caretakers have in keeping everything running so smoothly. I have never seen a dirty hallway or remnants of a wild party. I like that I can bring professional friends and family over anytime and be proud of where I live. It's also great when an emergency arises to have on-call help available in the building, which I have needed a few times.
— Homeowner, Condominium Association -
You do such a wonderful job at updating us with information. You go beyond with your work by always smiling, and making everyone feels good to be home after a long and hard day of work. Thank you for always being on top and taking care of the responsibility of the condo, keeping it clean and safe for all of us. You are always willing to take that extra step, every time when I ask for information, you don't just tell me, you walk with me, and show me where, and what to do.
— Homeowner, Condominium Association -
I just wanted to talk to you about Sandra. She is such a great employee and wanted to just give her a quick shout out. I feel like sometimes management only hears complaints but I also like to reach out to give compliments and in this case she definitely deserves it. I am sure you are probably already very aware but she is just a completely outstanding employee. I can be kind of a needy customer sometimes and she doesn’t bat an eye. She is always quick to respond to emails, always has a smile on her face and never makes me feel like I am inconveniencing her. Her communication skills are untouched. She just always seems to go above and beyond. If she doesn’t have the answer, SHE WILL GET IT. This is the type of employee I would want working for me!
— Homeowner, Condominium Association -
Thank you for your prompt response to neighbors' needs and thanks also to Jacob, for his top class performance every time he does something for me.
— Homeowner, Condominium Association -
You were fantastic in addressing people's concern/questions in the board meeting. I can tell you are a great manager!
— Homeowner, Condominium Association -
I have been in two communities with property managers – one with FirstService and the other with another company. I had water leak into one unit and in the other I am President of the Board. In neither case have I seen anything even approaching the level of responsiveness and communication that I have experienced with you and your staff following the unfortunate event in our unit. It seems so simple – but for some reason only you have had a form to send out to affected owners outlining procedure and responsibility. Only you have shared (or even had) a weekly report on actions taken. Anne and I are greatly impressed with the professionalism of the service you provide.
— Homeowner, Condominium Association -
Thanks for your views on the future of our community...you and your staff are very bright people, keep up the good work. I'm looking forward to speaking with you again. Thank you for your time.
— Homeowner, Condominium Association -
It is nice to have a community association company now in charge of us that actually cares.
— Homeowner, Master Planned Community -
I simply want to say thank you so so much for getting back to me so expeditiously yesterday with the detailed information you provided. Wow, what a high level of service, I hope that is a portent of what FirstService [Residential] provides. Wow, that’s just outstanding service so I didn’t want your efforts to go unacknowledged...
— Homeowner, New Condo AssociationMinneapolis, -
I don’t have the words to express how good (our Manager) has handled things… I can’t believe how responsive she has been considering her workload and the amount of things that have been happening on the property… I wanted to let you know that I have been extremely impressed with (her).
— Homeowner, Townhome Association -
Wow, eight years in this development and I’ve never seen a meeting without any mud-slinging… and it ended in half the time! I didn’t get a chance to thank you personally for putting up with all of us, and still performing your job with grace. Thanks for all you do… Great job!
— Homeowner, Townhome Association -
Thank you for your active engagement since you've taken the role. It's been the best I've seen for this community since the last three years we've been here. I've been meaning to send a thank you note but hadn't gotten around to it till now.
— Homeowner, Townhome Association -
I want to let all of you know how fantastically we are being served! Our manager has done so much to keep us running and to keep us up to date on all of the hiccups that occur in condo management. There has been a big increase in both concern and service since she inherited us! Last night we received the first notebook ever received by a board member! The extensive packet we get for each board meeting is new! I thank you so much!
— Homeowner, Townhome Association -
I had the pleasure of working very closely with Dennis during the management transition. He took on a very bitter and jaded Board of Directors, who down deep, disputed the change, expected that FirstService would be just like the last one, or worst. Dennis has proved all of us wrong. He has done the detailed homework to provide pricing options at the meetings, followed up on open issues without being reminded, and offered unrequited options to help us make decisions. Please accept this letter as my endorsement for Dennis. He is a true professional and a gentleman. I will always appreciate his calm influence during very highly charged emotional times at our association.
— President Master Planned Community -
A big thanks to FirstService Residential for providing an outstanding series of training sessions.
— President, Condominium Association -
Excellent Association Manager along with very good services and a well trained staff. In addition the Gittleman Service Group is another reason we are very happy with the Service from FirstService Residential.
— President, Master Planned Community -
This letter is long overdue on my part extolling the professionalism and follow-through that our Property Manager exhibits on a consistent basis. I have never requested information or services without a quick and detailed response. Generally her work is superb and without missing the finer details that are often needed. I find her communication skills to be well-honed and honest in nature. This really makes her a people person well-suited for her position. She is a person of integrity. She works tirelessly meeting the expressed needs of owners and renters alike. I would imagine she demonstrates the same in interactions with other staff, vendors and service providers...I appreciate the breadth and scope of knowledge and information she shares with others.
— Resident, Condominium Association -
Thank you for following up with me. We were able to get our vehicle back...I appreciate you getting back to me so quickly and helping me get a very stressful issue taken care of in a timely manner yesterday. I also appreciate you following up with me today. Your professionalism and business manner is hard to find.
— Resident, Townhome Association -
Andy and Mark Gittleman are concerned with our level of satisfaction on the board. They take a personal interest and they are not invisible to the board and residents. Our property manager, she has been with us many years, is knowledgeable and we got a lot accomplished together.
— Secretary, Condominium Association -
Happy Friday. Thank you for the email and attachments. It is a pleasure and honor to have you as our association manager. I was not on the board when they choose to change from FirstService Residential almost a year ago, we all learn from our mistakes.
— Secretary, Condominium Association -
The attention and responsiveness of FirstService Residential is near-flawless - and in a good and friendly spirit, especially by our property manager.
— Treasurer, Condominium Association -
It was great to see our new pads in use this past weekend! It goes to show that we are truly in the hands of a better management company.
— Treasurer, Condominium Association -
I really enjoy all the information FirstService provides!
— Treasurer, Townhome Association -
You're definitely the best property manager we've had yet! Thank you for you quick, thorough, and consistent follow up!
— Vice President, Condo Association