"I want to commend you on the fine job you're doing managing our community. You treat it like it's your own home!!"

"Incredibly responsive and I am saying that not just as a board member but a resident. Very organized. FirstService Residential has really helped us get better processes in managing the development."

"We have not met… our daughter lives in the unit we own. However, I could not resist sending you an email to let you know how impressive your means of communication have been. Organized and well put-together, and easy to assimilate information relayed in a sophisticated fashion."

"I live in North Loop and am frequently asked by friends and colleagues looking to move to the neighborhood how happy I am. I always tell them I couldn't be happier. I originally chose my place back in 2010 because of their nice pet friendly atmosphere - they allowed 2 dogs, and at the time no other association permitted more than 1. Since then my reasons for enjoying my loft have grown and I know I made the right decision to purchase my home here. Much of what I continue to love about it, beyond the location, is the reasonableness of the HOA dues. There have been some nice investments made in our community like an amazing fitness facility in my building. I believe they negotiate well on our behalf to offer cost effective services like cable and internet. And, our HOA Board and property management company both really do a fine job communicating with residents. What I truly love most is how well the properties are maintained and managed by our caretakers. I think they do a fabulous job of making sure the residents are happy. It is always so clean it looks like it was just built. It is seriously immaculate and it makes such a difference to see how much pride the caretakers have in keeping everything running so smoothly. I have never seen a dirty hallway or remnants of a wild party. I like that I can bring professional friends and family over anytime and be proud of where I live. It's also great when an emergency arises to have on-call help available in the building, which I have needed a few times."

"You were fantastic in addressing people's concern/questions in the board meeting. I can tell you are a great manager!"

"I have been in two communities with property managers – one with FirstService and the other with another company. I had water leak into one unit and in the other I am President of the Board. In neither case have I seen anything even approaching the level of responsiveness and communication that I have experienced with you and your staff following the unfortunate event in our unit. It seems so simple – but for some reason only you have had a form to send out to affected owners outlining procedure and responsibility. Only you have shared (or even had) a weekly report on actions taken. Anne and I are greatly impressed with the professionalism of the service you provide."

"Thank you for your prompt response to neighbors' needs and thanks also to Jacob, for his top class performance every time he does something for me."

"I just wanted to talk to you about Sandra. She is such a great employee and wanted to just give her a quick shout out. I feel like sometimes management only hears complaints but I also like to reach out to give compliments and in this case she definitely deserves it. I am sure you are probably already very aware but she is just a completely outstanding employee. I can be kind of a needy customer sometimes and she doesn’t bat an eye. She is always quick to respond to emails, always has a smile on her face and never makes me feel like I am inconveniencing her. Her communication skills are untouched. She just always seems to go above and beyond. If she doesn’t have the answer, SHE WILL GET IT. This is the type of employee I would want working for me!"