The 2026 BENCHMARK Reports
High-rise properties and master-planned and lifestyle communities
The insights boards need to plan with confidence.
Rising costs. Evolving resident expectations. Insurance, reserves, capital projects, and operational challenges that continue to grow more complex. Whether you lead a high-rise or a master-planned and lifestyle community, the decisions you make today will shape resident experience and property values for years to come.
Explore the 2026 BENCHMARK reports and see how your property compares to similar ones across North America. Built on FirstService Residential's experience serving thousands of high-rises and amenity-rich communities, these reports provide practical insights to support smarter planning and stronger outcomes.
What You'll Learn
Data-driven insights to help boards make smarter decisions for tomorrow.
Budgets and cost drivers
Understand the trends influencing operating expenses, assessments, staffing, utilities, insurance, and vendor costs.
Resident experience and amenities
Explore the services, amenities, programs, and experiences that contribute to resident satisfaction and property value.
Reserve funding and capital planning
See how boards are preparing for future repairs, replacements, and long-term investments.
Insurance and risk management
Learn how boards are navigating changing market conditions and planning for the future.
"Leading a master-planned and lifestyle community requires balancing financial stewardship with reliable operations, infrastructure and preventive maintenance, capital planning, as well as the services and experiences residents value."
David Diestel — CEO, FirstService Residential
Inside This Edition
Expert insights from the leader in high-rise and amenity-rich community management
Fitness and Wellness
Food and Beverage
Insurance
Budget planning
Reserve funding and capital projects
Technology and connectivity
Inside the Report
Three highlights from this year's report.
Balancing experience with financial discipline
How boards are managing rising costs while maintaining the services, amenities, and experiences residents expect.
Planning beyond the annual budget
Why reserves, capital investments, and long-term planning remain central to protecting property values.
The future of resident expectations
How evolving lifestyles, technology, and service expectations are influencing decisions in both high-rises and amenity-rich communities.
The data presented contains averages from a sample of communities managed by FirstService Residential and does not represent industry standards or ideal ratios. Every community association is unique, and this guide is not exhaustive but may be used as a tool to assist boards in their community evaluations.
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