FirstService Residential is Maryland’s leader in expert property management. For the last 25 years, we have made sure that everyone living in one of our communities has had access to the services they expect with the customer care that they deserve. Our friendly, professional associates are here for you, from Charm City to Annapolis and everywhere in between.
Our Maryland property managers work to enhance your property values by conducting regular inspections to spot and fix problems, and making sure that rules are enforced fairly and firmly. We improve resident lifestyles with top-of-the-line amenity management and communication to keep you up to date on community news and events. Financial management is a breeze, because we do it for you, from budget planning to tax preparation assistance. At FirstService Residential, we’re your community partners, taking care of the details so that you can keep your eyes on the big picture and enjoy your community.
Maryland has a wealth of vibrant, diverse communities, from those surrounding the U.S. Naval Academy, to neighborhoods in Baltimore and the suburbs outside Washington, D.C. We offer diverse property management services in the following areas:
You, like most of our residents, have plenty of things that keep you busy and on-the-go, including work, family and fun. Our Maryland property managers are there to make caring for your community one less thing on your plate.
FirstService Residential brings industry-leading customer service to many kinds of communities in Maryland, including
Your homeowners association (HOA) looks out for your home, and we look out for your HOA. FirstService Residential supports your board with a management plan that is customized to cover everything your community has to offer. We focus on communication, so that everyone in your neighborhood always knows what’s happening and how to get all of their questions answered.
We help you get the most out of your condo lifestyle, by making sure your community is running well and looking even better. Our management teams oversee all operations of your association, from negotiating with vendors to maintaining your common spaces and amenities.
Property owner associations (POA)
FirstService Residential has your property owner association covered! Whether it’s answering resident questions at board meetings or making sure your budget is on track, our management team will always do what’s right for your board and your property owners.
A well-maintained townhome community always looks inviting to homeowners and their guests. Our staff conducts routine inspections to keep your neighborhood looking its best. We make sure violations are handled as quickly as possible, while working to resolve any conflicts with fairness and respect.
Your low-rise, mid-rise or high-rise building offers you more than just a home. You also get amazing views, exciting amenities and social programs that let you can get to know your neighbors and build a real community. Our property managers know how important these extras are to you, so we make sure equipment is properly maintained and activity schedules are clearly communicated so that you can always be a part of the fun.
Getting older doesn’t mean you have to slow down! Our active adult communities give you plenty of options to keep your lifestyle at whatever pace you like. We oversee wellness and fitness programs, educational seminars and access to clubs and organizations to keep your bodies and brains in constant motion.
You chose to live in a lifestyle community for all of its resort-style perks, and we make sure you get to enjoy them! We offer a dedicated Lifestyle team, staffed with managers who have plenty of experience in communities like yours. We manage a number of fitness and wellness programs, so that you get all that you expect from all of your neighborhood amenities.
FirstService Residential makes living in a garden-style community as easy as ever! We make sure your board has everything in order, from budgets and financial reports to tax preparation. When your association is on top of things, you can rest easy, knowing that your dues are being well-spent and well-managed.
Owning a rental property should be as simple as possible, as we work to make it that way for you. We’ll find you the most qualified tenants and oversee rent collection so that you don’t have to. We have a wealth of experience managing rental properties and we put it to work for you every day.
Offering you exceptional customer service is one way our property managers build great relationships with our board members and our residents. We deliver a wide variety of services that add value to all of our properties. Our team of dedicated professionals works with vendors and subcontractors to negotiate the best rates and keep projects on schedule. We manage your budget to keep your association financial stable, while taking care of all the paperwork. We’ll also oversee emergency planning and equipment maintenance, conduct regular property inspections and attend board meetings to help improve communication with your residents. At FirstService Residential, nothing is more important to us than taking care of you and your communities.
We offer several other important services, including:
Finances are as important to your board as any aspect of management. We work with banks to get your association the best possible rates on savings and investments, as well as the lowest fees on accounts and services, so your money will grow. We offer lockbox services for dues collection and will find you the right insurance coverage for the best price through our client relationships.
FirstService Residential is here to manage the burden of your finances so that you don’t have to. We’ll handle tax prep, budget planning and all financial reports. All authorized users in your association will also be able to log on to a secure server to access your financial information 24/7 through our FirstService Residential Connect™ platform.
Our development experts have spent the last two decades helping plan projects throughout Maryland. We can assist in every stage of the planning process, from reviewing site plans and financial planning to coordinating contractors and staffing for your grand opening. FirstService Residential works hard to keep your projects on time and within budget.
Timely, accurate information is incredibly important to residents and board members alike. Our FirstService Residential Connect™ software allows everyone to stay informed about what’s happening in their neighborhood. Residents can find community calendars and make dues payments through our central information hub. Board members can also use FirstService Residential Connect™ to alert everyone about everything from schedule changes and upcoming projects to potential threats and severe weather alerts. There is no better place for community news!
We pride ourselves on being available to our residents and board members around the clock. Our 24/7 Customer Care Center lets us be there whenever you need us. You can always get a friendly associate on the phone at any time of day to get answers to your important questions and concerns. We try to satisfy every caller on the first chance we get, and our users rate us very highly in doing just that.
Like it or not, collection services are a necessary part of community management. Community Collections Services (CCS) will manage late or delinquent accounts for you. CCS has will use best practices to get all accounts back in good standing with the association.
At FirstService Residential, we know exactly how important your money is to you. We use our long-standing vendor relationships to get you the best rates on utilities and other suppliers, so that your dollars go as far as they can. We also audit association spending to make sure your board is taking advantage of every bit of savings available.
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