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property management call center
Customer Care: 7 Ways Your Management Company Should “Answer the Call”
Mar 11, 2022
If your community is managed by a property management company, you probably have an after-hours number you can call for urgent issues. But what if you simply want to take care of day-to-day association business? “People don’t operate in normal business hours anymore,” says Rolando Hernandez, national customer care director at FirstService Residential. “Residents and board members need to be able to take care of community business how and when it’s convenient for them.”
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Snow removal communications in community associations
How to Set Snow Removal Expectations in an HOA
Feb 01, 2022
Communicate the details of the association's snow removal contract so residents know what to expect.
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Woman sitting in front of a computer reading a report
Association Special Assessments: How to Avoid Them
Oct 27, 2021
For board members, special assessments are typically unwelcome necessities. They are primarily needed when the association’s reserves are not sufficient to pay for large capital projects such as replacing roofs or mechanical equipment.
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Man sitting in front of a computer reading a report
Association Reserve Funding Strategies: Ensuring Your Budget's Success
Oct 08, 2021
As a board member, one of your top responsibilities is to maintain and improve your community’s physical property. But it can be tricky to budget for new amenities like a dog park or gate houses, or shared, common-area assets that will need to be replaced or upgraded years down the line such as roofing or building facades.
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Getting the Most out of Your Building: Preventive and Predictive Maintenance
Oct 04, 2021
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Effective Training: The Development of a Successful Property Manager
Aug 06, 2021
Comprehensive training gives your property manager the tools they need to support your board and resident needs, while creating operational successes.
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How Great Property Management Companies Conquer Staff Transitions
Jun 25, 2021
When your community needs to bring a new manager on board, expert guidance from your property management company will make the process smooth.
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Making the Right Vendor Decisions
Making the Right Vendor Decisions
May 21, 2021
When your property begins the process of hiring a vendor, you want to ensure that you're making the best choice possible for your community's benefit. A good vendor will execute your vision on time and budget, whereas a not-so-good one can be the source of lousy quality, unexpected delays, inconvenience, and a whole lot of headaches!
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Spring in Illinois
Asphalt Repairs: Fixing Winter’s Damage
Mar 19, 2021
As community managers begin inspection, they note the necessary repairs for winter damage as they make their rounds through the community.
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person on phone with budget tracking
Where to Start When Creating Your HOA Budget
Mar 12, 2021
As any board member knows, it can be stressful to work on your annual HOA budget. However, it also provides the opportunity to ensure your community's financial health. These nine tips will help you create an HOA budget that keeps your community on track.